Experienced Customer Care Specialist – Non Voice Support & E‑Commerce Order Management at brighthush

About brighthush

brighthush is a trailblazing leader in the global meal‑kit and food‑delivery industry, renowned for turning everyday cooking into a delightful, sustainable experience. With a mission to make healthy, home‑cooked meals accessible to everyone, brighthush blends cutting‑edge technology, fresh sourcing, and a vibrant community of food lovers. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a forward‑thinking, people‑centric organization that values creativity, collaboration, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on solving real‑world problems and delivering exceptional service to millions of customers worldwide. We believe that great customer experiences start with great people, and we invest heavily in our talent through mentorship, training, and career‑development programs. Whether you’re just starting your career or looking to elevate your expertise, brighthush offers a supportive environment where your ideas are heard, your growth is accelerated, and your impact is tangible.

Key Responsibilities

• Handle a high volume of customer inquiries via email, chat, and ticketing systems, ensuring timely and accurate responses.
• Process orders, cancellations, and refunds using our integrated e‑commerce and CRM platforms.
• Diagnose and resolve product, shipping, and billing issues, escalating complex cases to the appropriate teams.
• Maintain detailed, up‑to‑date records of customer interactions in the CRM, ensuring data integrity and compliance with privacy standards.
• Collaborate with cross‑functional teams—Logistics, Finance, Product, and Marketing—to provide seamless customer journeys.
• Identify recurring pain points and contribute to process improvements that enhance service efficiency and customer satisfaction.
• Participate in on‑call rotations and overtime shifts as required, especially during peak seasons and promotional events.
• Adhere to company policies, quality standards, and key performance indicators (KPIs) such as response time, resolution rate, and CSAT scores.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in an e‑commerce or tech‑driven environment.
• Proficiency in English (written and verbal) with a strong command of grammar, tone, and customer‑centric communication.
• Hands‑on experience with CRM systems (e.g., Salesforce, Zendesk, HubSpot) and e‑commerce platforms (Shopify, Magento, WooCommerce).
• Strong problem‑solving skills and the ability to think critically under pressure.
• Reliable high‑speed internet connection with backup power or data plan to ensure uninterrupted service.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Willingness to work flexible hours, including evenings, weekends, and occasional overtime during peak periods.

Preferred Qualifications

• Experience in the food‑service or meal‑kit industry.
• Knowledge of logistics and supply‑chain processes related to food delivery.
• Multilingual abilities (Spanish, Tagalog, or other regional languages) to serve a diverse customer base.
• Familiarity with data analytics tools (Excel, Google Sheets, Tableau) for reporting and trend analysis.
• Previous exposure to remote work environments and digital collaboration tools (Slack, Teams, Zoom).

Skills & Competencies

• Communication: Clear, concise, and empathetic written communication that aligns with brighthush’s brand voice.
• Technical Aptitude: Quick learner of new software, APIs, and workflow automations.
• Customer‑Centric Mindset: Passion for solving problems and turning challenges into opportunities for delight.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights to drive continuous improvement.
• Adaptability: Thrive in a fast‑paced, evolving environment where processes and priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Care Specialist, you’ll have the chance to:

• Advance to a Senior Support Lead or Team Lead position, overseeing a group of specialists and shaping support strategy.
• Transition into product or operations roles by leveraging your deep understanding of customer pain points.
• Participate in our internal “Innovation Lab” where employees propose and pilot new tools, features, or processes.
• Access a comprehensive learning portal featuring courses on customer experience, data analytics, and leadership.
• Earn certifications in CRM platforms, e‑commerce best practices, and customer success management.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, transparency, and continuous learning. Our remote workforce spans across continents, yet we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates milestones.
• Monthly “Brighthush Hackathons” that encourage cross‑departmental collaboration on new ideas.
• Regular virtual coffee chats and team‑building activities to foster relationships and camaraderie.
• A flexible work‑from‑home policy that respects work‑life balance while ensuring high performance.
• Open‑door communication channels where every voice can be heard and valued.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your experience and contributions. In addition to base pay, you’ll enjoy a comprehensive benefits suite, including:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Tuition reimbursement and professional development stipend.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual performance bonuses and stock‑option plans for eligible employees.
• Flexible work hours and remote‑first policy.

How to Apply

Ready to bring your passion for customer service and e‑commerce to a global, mission‑driven company? Click the link below to submit your application and join the brighthush family. We look forward to learning how you can help us create unforgettable experiences for our customers worldwide.