Founding Customer Success Manager – APAC – Champion Enterprise Customer Experience & Growth at brighthush

About brighthush and the Opportunity

brighthush is redefining the way enterprise organizations attract, evaluate, and onboard top talent. With a powerful, highly configurable platform that blends data‑driven insights, automation, and a seamless user experience, we empower talent leaders, recruiters, and hiring managers to drive revenue and operational efficiency. Our mission is simple: make hiring smarter, faster, and more effective for every organization, no matter its size or industry.

We are at a pivotal moment of expansion. brighthush has already secured tens of millions in annual recurring revenue, is growing at over 100% year‑over‑year, and serves more than 4,000 customers worldwide. Our customer base includes industry leaders across finance, technology, retail, and beyond. With a robust investor backing and a culture that prizes innovation, collaboration, and customer obsession, brighthush is the perfect place to launch a high‑impact career in customer success.

We are looking for a visionary Founding Customer Success Manager – APAC to build and lead the enterprise customer experience in the Asia‑Pacific region. As the first CSM in APAC, you will own a strategic book of high‑value customers, shape our regional strategy, and become the voice of the customer across the organization.

Key Responsibilities

• Own a Strategic Customer Portfolio – Manage a book of approximately 20 enterprise accounts, collectively exceeding $2 million in annual recurring revenue. Drive adoption, engagement, and long‑term value for each customer.
• Customer Journey Stewardship – Guide customers through every stage of the lifecycle: onboarding, adoption, expansion, and renewal. Develop and execute tailored success plans that align with each customer’s business objectives.
• Build Trusted Relationships – Establish multi‑threaded, senior‑level relationships with hiring leaders, talent acquisition teams, and executive sponsors. Act as the primary advocate for customer needs within brighthush.
• Cross‑Functional Collaboration – Partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high‑quality outcomes. Translate customer feedback into product enhancements and process improvements.
• Data‑Driven Health Monitoring – Use analytics, usage metrics, and health scores to proactively identify risks, surface opportunities, and recommend actions that drive measurable value.
• Change Management & Enablement – Lead change management initiatives, ensuring smooth adoption of new workflows, features, and best practices. Create training materials, workshops, and knowledge bases that empower customers.
• Regional Thought Leadership – Represent brighthush at industry events, webinars, and customer roundtables. Share insights on talent acquisition trends and best practices across APAC.
• First‑Mover Ownership – As the inaugural CSM in APAC, design and refine the region’s customer success framework, playbooks, and processes. Mentor and coach future hires as the team scales.

Essential Qualifications

• 5+ years of experience in Customer Success or Account Management within B2B SaaS, preferably serving enterprise or strategic accounts.
• Proven track record of managing complex, configurable products and driving adoption, engagement, and long‑term outcomes.
• Strong business acumen and the ability to translate customer goals into actionable success plans.
• Excellent communication skills – able to articulate complex concepts in clear, concise language to stakeholders at all levels.
• Comfortable working in a remote‑first environment with occasional travel (up to 10%) across APAC.
• High level of curiosity and technical aptitude – enjoy diving into product details, troubleshooting, and optimizing workflows.

Preferred Qualifications

• Experience in the talent acquisition or HR technology space, with a deep understanding of hiring workflows and challenges.
• Background in change management, process improvement, or organizational development.
• Experience building and scaling customer success teams in a high‑growth startup environment.
• Fluency in multiple APAC languages (e.g., Mandarin, Japanese, Korean, Vietnamese) is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer Advocacy – Passionate about championing customer needs and driving outcomes.
• Analytical Mindset – Skilled at interpreting data, spotting trends, and making evidence‑based decisions.
• Project Management – Strong organizational skills, with a track record of delivering projects on time and within scope.
• Adaptability – Thrive in a fast‑moving environment, comfortable with ambiguity and rapid change.
• Collaboration & Influence – Work effectively across cross‑functional teams and influence stakeholders without direct authority.
• Coaching & Mentoring – Enjoy teaching, coaching, and helping others grow.

Career Growth & Learning Opportunities

At brighthush, your impact will be felt across the organization and the industry. As the founding CSM in APAC, you will:

• Shape the regional customer success strategy and playbooks that will be replicated globally.
• Lead initiatives that directly influence product roadmap and feature prioritization.
• Build a high‑performing team as brighthush expands in APAC, taking on mentorship and leadership responsibilities.
• Gain exposure to senior leadership, product vision, and strategic decision‑making.
• Access a comprehensive learning budget, including conferences, certifications, and internal knowledge sharing.

Work Environment & Culture at brighthush

brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our culture encourages:

• Open communication – ideas are welcomed from all levels.
• Data‑driven decision making – we rely on metrics and evidence to guide our actions.
• Work‑life balance – remote‑first flexibility, unlimited PTO, and a focus on results over hours.
• Diversity & Inclusion – we celebrate diverse perspectives and foster an inclusive environment.
• Innovation – we reward experimentation, learning from failure, and rapid iteration.

Compensation, Perks, and Benefits

While the exact base salary will be competitive and commensurate with experience, brighthush offers a comprehensive package designed to attract and retain top talent:

• Base Salary – Market‑competitive, with performance‑based bonuses.
• Equity – 10‑year exercise window for stock options, allowing you to benefit from brighthush’s long‑term growth.
• Unlimited Paid Time Off – We recommend taking at least four weeks per year; your well‑being is a priority.
• Generous Paid Family Leave – Support for new parents and caregivers.
• Technology & Workspace Budget – Equip yourself with the tools you need for productivity and comfort.
• Learning & Development – $100/month education stipend, with additional support for conferences and advanced training.
• Health & Wellness – Comprehensive health insurance, mental health resources, and wellness programs.
• Community & Events – Regular virtual and in‑person gatherings, hackathons, and team‑building activities.

Why brighthush?

brighthush is on the cusp of a transformative growth phase. You will:

• Be the first to shape the customer success function in a fast‑growing, high‑impact region.
• Work with a product that is at the forefront of talent acquisition technology.
• Collaborate with a passionate, diverse, and highly skilled team that values your voice.
• Enjoy a culture that rewards initiative, creativity, and results.
• Benefit from a transparent, fair hiring process that respects your time and expertise.

How to Apply

If you are a customer‑centric leader who thrives in complexity, loves to drive adoption and value, and is ready to build something from the ground up in APAC, we want to hear from you. Submit your application through our careers portal and let’s start a conversation about how you can help brighthush shape the future of enterprise talent acquisition.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or any other protected characteristic.

Hiring Process Overview

1. Recruiter Screening – 30‑minute conversation to discuss your background and fit.
2. Hiring Manager Interview – 45‑minute deep dive into your experience and approach.
3. Mock Customer Scenario Presentation – 45‑minute exercise to showcase your problem‑solving and communication skills.
4. Panel Interview – 1‑hour focused discussion with key stakeholders, followed by a closing call with the hiring manager.

We look forward to exploring how you can help brighthush deliver exceptional value to Apply for this job