Senior Technical Customer Support Specialist – Energy Data & Integration Solutions Expert, AI‑Powered Platform, Global Operations – brighthush

About brighthush

brighthush is a global data and technology powerhouse that empowers leaders in the energy, agriculture, and weather‑driven sectors to make faster, smarter decisions. Leveraging a proprietary Operational Decisioning Platform, we transform raw data into actionable insights that help companies optimize supply chains, stabilize markets, and protect critical infrastructure from disruption. Our mission is simple yet ambitious: set the standard for precision, trust, and operational impact across the industries we serve.

Why brighthush?

At brighthush, we’re not just a technology vendor – we’re a strategic partner that drives measurable business outcomes. Our solutions are powered by advanced AI, refined by decades of vertical expertise, and deployed across a global footprint that spans every corner of the planet. Whether you’re a commodity trader, a terminal operator, or a weather analytics firm, brighthush’s platform delivers the data, context, and confidence you need to stay ahead of the curve.

We’re at an exciting inflection point. Building on a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global presence. Our purpose‑built solutions are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast‑changing world.

Position Summary

We’re looking for a customer‑focused, technically curious Senior Technical Customer Support Specialist to provide front‑line and advanced technical support for our Energy products, customer integrations, data delivery, and transaction‑processing workflows. In this role, you will take ownership of customer issues from initial intake through investigation, troubleshooting, escalation, testing, resolution, and customer confirmation. You will be the trusted advisor who ensures our clients receive the highest level of service and that their data flows seamlessly across our platform.

Key Responsibilities

• Case Ownership & Lifecycle Management – Monitor and respond to customer requests via phone, email, chat, and support case queues. Own technical support cases from intake to resolution, ensuring clear, timely, and professional communication throughout.
• Technical Troubleshooting – Investigate issues involving brighthush Energy product behavior, transaction processing, file delivery, customer configuration, automated reporting, and data integrations. Use support tools, system logs, databases, file repositories, delivery records, and test environments to reproduce, validate, and resolve problems.
• Customer Configuration & Data Integrity – Perform authorized configuration changes (routing, recipients, report delivery, account settings). Validate changes and outputs before closure to prevent data inaccuracies or misrouting.
• Incident Management & Escalation – Recognize production incidents, provide timely updates, and coordinate with cross‑functional teams (Operations, Development, Product Management, Mapping, Implementation, Account Management) to resolve issues. Prepare detailed escalations with evidence, impact analysis, and requested actions.
• Documentation & Knowledge Sharing – Accurately document interactions, investigations, and resolutions in the case‑management system. Create and maintain troubleshooting guides, share lessons learned, and identify patterns to improve support processes.
• Continuous Improvement – Contribute to the development of team knowledge and support capabilities through documentation, collaboration, and sharing of technical insights.

Essential Qualifications

• High school diploma or equivalent; additional education or relevant technical experience is valued.
• Proven experience in customer support, technical support, or software support roles.
• Strong analytical skills – ability to investigate technical problems, organize incomplete information, and identify actionable next steps.
• Excellent written and verbal communication skills; ability to explain complex findings to both technical and non‑technical audiences.
• Exceptional organizational skills – manage multiple active cases, prioritize based on impact, and maintain accurate follow‑up.
• Meticulous attention to detail when working with configurations, data routing, and production changes.
• Collaborative mindset – work effectively across Customer Support, Operations, Development, Product Management, Implementation, and Account Management.
• Strong documentation habits – consistently record work, findings, and resolutions in the case‑management system.
• Customer‑focused judgment, professionalism, and a commitment to timely, accurate support.
• Technical curiosity and structured troubleshooting methodology for complex or unfamiliar problems.
• Ownership, prioritization, accountability, and follow‑through throughout the support lifecycle.
• Sound judgment regarding data accuracy, confidentiality, security, and production change management.
• Ability to make appropriate escalation decisions and communicate effectively with cross‑functional stakeholders.
• Strong collaboration and knowledge‑sharing skills.
• Willingness to learn complex products, technical systems, and energy‑industry workflows.

Preferred Qualifications

• Experience troubleshooting software applications, data workflows, transaction‑processing systems, or system integrations.
• Familiarity with structured data formats and delivery technologies (CSV, XML, EDI, FTP, SFTP).
• Knowledge of energy‑industry data standards, market operations, and regulatory requirements.
• Experience with cloud platforms (AWS, Azure, GCP) and containerized environments.
• Certifications in ITIL, Six Sigma, or related process improvement frameworks.
• Previous exposure to high‑volume, real‑time data pipelines and low‑latency transaction processing.

Skills & Competencies

• Technical Proficiency – Comfortable with SQL, Python, or scripting languages; adept at using monitoring and logging tools.
• Problem‑Solving Mindset – Ability to decompose complex issues, hypothesize solutions, and validate results systematically.
• Customer‑Centric Communication – Translate technical jargon into clear, actionable guidance for clients.
• Collaboration & Influence – Work cross‑functionally, influence decisions, and build consensus among stakeholders.
• Adaptability – Thrive in a fast‑moving environment, quickly learning new products and processes.
• Attention to Detail – Ensure data integrity and compliance with security and privacy standards.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the markets we serve. As a Senior Technical Customer Support Specialist, you’ll have the opportunity to:

• Progress to Lead Support Engineer or Technical Account Manager roles.
• Participate in product development sprints, providing real‑world feedback that shapes future releases.
• Earn certifications in cloud technologies, data analytics, and industry standards.
• Attend global conferences, workshops, and internal knowledge‑sharing sessions.
• Mentor junior support staff, fostering a culture of continuous learning.

Work Environment & Company Culture

brighthush is built on a foundation of innovation, integrity, and inclusivity. Our culture encourages:

• Open communication and transparent decision‑making.
• Collaboration across disciplines and geographies.
• A focus on work‑life balance, with flexible remote options and generous time‑off policies.
• Commitment to sustainability and responsible data stewardship.
• Recognition of individual achievements through awards, spot bonuses, and public shout‑outs.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical support roles.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Generous paid time off, parental leave, and wellness programs.
• Continuous learning stipend and access to industry‑leading training platforms.
• Employee assistance programs and mental health resources.

How to Apply

If you’re passionate about delivering world‑class support, thrive on solving complex technical challenges, and want to be part of a company that is redefining the energy data landscape, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.