Senior Strategic Growth Customer Success Manager – Enterprise Cybersecurity & Risk Management Leadership at brighthush

About brighthush

brighthush is a trailblazing cybersecurity company that is redefining how global enterprises protect themselves against ever‑evolving threats. While most security solutions focus on identifying vulnerabilities, brighthush’s mission is to fix them—automatically, safely, and without disrupting business operations. Our Autonomous Remediation Platform continuously scans, validates, and remediates vulnerabilities and misconfigurations across endpoints, servers, applications, and AI systems. By combining deep dependency awareness, pre‑execution validation, automated remediation, and instant rollback, brighthush empowers organizations to eliminate risk across their entire digital footprint.

Founded in 2019, brighthush began as a bootstrapped, profitable venture that built a strong enterprise customer base before raising a $65 M Series A led by brighthush. Today, more than 300 Fortune 500 and Global 2000 companies trust brighthush to protect over 3 million devices worldwide—including brighthush, brighthush, brighthush, brighthush, and many more. As we expand our platform and accelerate our global growth, we’re looking for exceptional leaders who want to own high‑impact accounts, solve meaningful challenges, and shape the next chapter of brighthush’s journey.

Why This Role Matters

In the fast‑moving world of cybersecurity, enterprises need a partner that can not only deliver technology but also drive measurable business outcomes. The Senior Strategic Growth Customer Success Manager (CSM) is the senior owner of a portfolio of 8–12 of our largest, most strategic customers, representing $3.5 million+ in Annual Recurring Revenue (ARR). These accounts are complex, multi‑threaded, and demand a deep, executive‑level partnership. Your success will directly influence brighthush’s gross and net revenue retention, expansion pipeline, and overall customer satisfaction.

Key Responsibilities

• Own Executive Relationships – Build trusted, long‑term relationships with CISOs, CIOs, and IT/security leadership. Extend your influence beyond the CISO to IT operations, infrastructure, risk, compliance, and procurement leaders.
• Build and Run Strategic Account Plans – Create joint, multi‑year success plans tied to each customer’s business outcomes. Review and update these plans quarterly with the account team and brighthush leadership.
• Lead the Account Team – Serve as the quarterback for Technical Account Managers, Sales, Solutions Engineers, and executive sponsors. Align the entire team around a single, cohesive plan for each account.
• Create Expansion Opportunities – Map whitespace across business units, regions, devices, and platform capabilities. Open new buying centers and build compelling business cases that secure expansion funding.
• Run Complex Renewals – Lead multi‑year, multi‑stakeholder renewals through procurement, legal, and channel partners. Start the renewal process 180 days out and use MEDDPICC to qualify and close.
• Lead Executive Business Reviews – Quantify the exposure brighthush has eliminated, the operational time returned, and the ROI against the customer’s own goals. Deliver data‑driven, executive‑level presentations that reinforce the value of our partnership.
• Handle Escalations with Steady Judgment – Own the response when something goes wrong. Bring in the right people quickly and keep the executive relationship intact.
• Forecast with Precision – Keep the CRM current, forecast renewals and expansion accurately, and flag risk early with a recovery plan attached.
• Shape the Team and Product – Mentor CSMs, contribute to our CS playbooks, bring strategic customer feedback to Product, and help build our customer advisory board and reference program.

Essential Qualifications

• 7+ years in Customer Success, Account Management, or enterprise sales at a B2B SaaS company, with at least 3 years owning strategic, Fortune 500, or Global 2000 accounts.
• Proven track record of growing large accounts through multi‑year renewals and significant expansion, with quantifiable results.
• Executive presence: credible in the room with CISOs and CIOs, and comfortable delivering candid, data‑driven insights.
• Domain depth in vulnerability management, exposure management, patch management, or endpoint management.
• Experience building account plans and multi‑threading across large, matrixed, often global organizations.
• Proficiency with a structured sales method (e.g., MEDDPICC) and forecast discipline.
• Startup or high‑growth mindset: urgency, self‑direction, and energy for building something new.

Preferred (Nice to Have)

• Built or scaled a strategic or enterprise CSM motion.
• Mentored or led CSMs.
• Worked with global system integrators, resellers, and MSSPs on enterprise renewals.
• Run customer advisory boards or reference programs.
• Deep knowledge of the endpoint security, EDR/XDR, or exposure management ecosystems.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Skilled at building and maintaining executive‑level trust.
• Analytical Acumen – Comfortable with data, metrics, and deriving insights that drive business decisions.
• Communication – Clear, concise, and persuasive in both written and verbal formats.
• Collaboration – Works seamlessly with cross‑functional teams (Sales, TAMs, Solutions Engineering, Product).
• Problem‑Solving – Quick to diagnose issues, develop solutions, and execute them with minimal friction.
• Adaptability – Thrives in a fast‑changing, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your impact is visible and rewarded. Successful Senior Strategic Growth CSMs often move into senior leadership roles such as Director of Customer Success, VP of Customer Success, or even Chief Customer Officer. We invest heavily in professional development: leadership training, industry certifications, and access to global conferences (brighthush, brighthush, brighthush). You’ll also have the chance to shape our product roadmap by providing real‑world customer feedback.

Work Environment & Culture

brighthush is a culture of innovation, collaboration, and accountability. We value transparency, data‑driven decision making, and a relentless focus on customer success. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through weekly huddles, virtual coffee chats, and quarterly in‑person retreats. We celebrate wins, learn from failures, and continuously iterate on our processes.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, a generous performance‑based bonus, and equity that aligns your success with the company’s growth. Additional perks include:

• Unlimited PTO and flexible work hours.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Professional development stipend.
• Wellness program and mental health resources.
• Annual company retreat and team‑building events.

First 90 Days Roadmap

• First 30 Days – Immerse yourself in the platform, understand our buyers, meet executive sponsors and key stakeholders at each account, build a stakeholder map, and assess adoption, risk, and whitespace.
• First 90 Days – Deliver a strategic account plan for every account, schedule executive business reviews, stage renewals against our playbook, and qualify an expansion pipeline.

Travel Expectations

Travel is up to 20%. You’ll visit each of your largest customers at least once a year for an executive business review, especially when addressing risk or driving growth.

Ready to Join brighthush?

If you’re a seasoned customer success leader who thrives on building executive relationships, driving revenue growth, and shaping the future of cybersecurity, we want to hear from you. Apply today and help us bring the next generation of autonomous remediation to enterprises worldwide.