Senior Technical Customer Support Specialist – Real‑Time Data & Analytics Solutions for Energy, Agriculture, and Weather Industries at brighthush

About brighthush

brighthush is a trailblazer in the data‑driven revolution, turning raw, real‑time streams into actionable intelligence that powers critical decisions across the energy, agriculture, and weather sectors. With a global footprint and a culture that prizes curiosity, collaboration, and continuous learning, brighthush empowers leaders to reduce downtime, increase yields, and improve forecast accuracy—all while driving sustainability and profitability. Our solutions are built on the premise that data should be accessible, understandable, and immediately useful, no matter how complex the source.

Why Join brighthush?

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant community of innovators. You’ll collaborate with data scientists, software engineers, and field experts to deliver solutions that help farmers optimize yields, energy companies minimize outages, and weather agencies refine their predictive models. Our mission is to make complex data accessible, actionable, and impactful, and we’re looking for talent that shares that vision.

What We’re Looking For

We’re seeking a highly motivated, detail‑oriented Technical Customer Support Specialist who thrives in a fast‑paced, customer‑centric environment. If you have a knack for troubleshooting, excellent communication skills, and a passion for helping customers succeed, you’ll fit right in. This role is ideal for recent graduates, career changers, or seasoned support professionals looking to elevate their career in a technology‑driven organization.

Key Responsibilities

• Customer Interaction & Issue Resolution: Serve as the first line of support for our global customer base, diagnosing and resolving technical issues related to data ingestion, format conversion, and delivery pipelines.
• Case Management: Log, track, and document all support tickets in our brighthush instance, ensuring accurate and timely updates for internal stakeholders and customers.
• Technical Troubleshooting: Analyze logs, error messages, and system metrics to isolate root causes, leveraging knowledge of CSV, XML, EDI, FTP, and SFTP protocols.
• Process Improvement: Identify recurring patterns or bottlenecks in support workflows and collaborate with engineering and product teams to implement automated solutions or knowledge base enhancements.
• Knowledge Sharing: Contribute to the creation and maintenance of internal documentation, FAQs, and training materials that empower both customers and teammates.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, and Engineering teams to ensure seamless handoffs and a unified customer experience.
• Continuous Learning: Stay current with emerging data formats, industry standards, and best practices in data delivery and support operations.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
• Minimum of 1–2 years of customer support or technical support experience, preferably in a data‑centric or SaaS environment.
• Strong verbal and written communication skills in English, with the ability to explain complex technical concepts to non‑technical audiences.
• Proficiency in troubleshooting and diagnosing issues involving data formats (CSV, XML, EDI) and file transfer protocols (FTP, SFTP).
• Experience using a CRM platform for ticketing and case management.
• Excellent organizational skills, with a proven track record of managing multiple priorities and meeting deadlines.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with data integration tools or ETL platforms.
• Knowledge of cloud services and related data delivery mechanisms.
• Familiarity with industry standards such as ASTM, ISO, or sector‑specific data protocols.
• Previous exposure to the energy, agriculture, or weather sectors.
• Certifications in data engineering, cloud, or related fields.

Skills & Competencies

• Technical Aptitude: Comfortable navigating command‑line interfaces, interpreting log files, and using debugging tools.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers across functions.
• Adaptability: Ability to thrive in a fast‑moving environment and quickly learn new technologies and processes.
• Attention to Detail: Meticulous approach to documentation, testing, and quality assurance.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to a curated learning path that includes:

• On‑the‑job training with senior engineers and data scientists.
• Monthly knowledge‑sharing sessions covering new data formats, industry trends, and emerging tools.
• Mentorship programs that pair you with experienced leaders in support, engineering, and product management.
• Opportunities to transition into roles such as Solutions Engineer, Product Specialist, or Technical Project Manager.

Work Environment & Company Culture

brighthush fosters a culture of transparency, inclusivity, and innovation. We celebrate diverse perspectives and encourage every team member to contribute ideas that shape our products and processes. Our remote‑first model is supported by:

• Weekly virtual town halls and team‑building events.
• Flexible work hours that respect personal commitments and time zones.
• Access to a digital collaboration suite that keeps everyone connected.
• Regular feedback loops and performance reviews that focus on growth and impact.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for technical support specialists.
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to support your long‑term financial goals.
• Unlimited paid time off and a generous parental leave policy.
• Annual stipend for home office equipment and high‑speed internet.
• Wellness resources, including virtual fitness classes and mental health support.

Ready to Make an Impact?

If you’re excited to help customers unlock the full potential of real‑time data, thrive in a collaborative remote environment, and grow your career in a forward‑thinking company, we want to hear from you. Join brighthush and be part of a team that turns data into decisions that matter.