Senior Technical Customer Support Specialist – Remote, B2B AI Audio Solutions at brighthush

About brighthush

brighthush is a trailblazing AI audio company that is redefining how the world creates, consumes, and experiences sound. With a mission to democratize audio technology, we empower creators, developers, and enterprises to transform spoken and musical content into immersive, high‑fidelity experiences. Our cutting‑edge platform blends deep learning, natural language processing, and real‑time synthesis to deliver lifelike voices, dynamic soundscapes, and intelligent audio tools that scale from individual artists to global brands.

Founded by a team of audio engineers, AI researchers, and product visionaries, brighthush has grown from a small startup to a global force in the audio‑AI ecosystem. We are headquartered in a vibrant, collaborative environment that spans more than 30 countries, and we operate with a remote‑first mindset that values talent over geography. Our culture is built on curiosity, experimentation, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what audio can do.

Role Overview

As a Senior Technical Customer Support Specialist at brighthush, you will be the frontline champion for our B2B and enterprise clients. You will translate complex technical challenges into clear, actionable solutions, ensuring that every customer interaction reflects the highest standards of service and technical mastery. This role is ideal for individuals who thrive in a fast‑paced, high‑growth environment and who are passionate about AI, audio, and the transformative impact of technology on human communication.

Key Responsibilities

• Customer Support Excellence: Resolve support tickets with speed, accuracy, and empathy. Provide a seamless experience that turns challenges into opportunities for delight.
• Technical Troubleshooting: Diagnose and fix issues across the brighthush platform, including API integrations, browser errors, and code‑level bugs. Communicate complex solutions in user‑friendly language.
• Documentation & Knowledge Base Management: Continuously update help center articles, FAQs, and troubleshooting guides. Act as a bridge between customers and product teams, ensuring feedback informs roadmap decisions.
• Collaborative Advocacy: Partner closely with product, engineering, and sales teams to surface customer pain points, propose enhancements, and influence product direction.
• Enterprise Relationship Management: Build and nurture long‑term relationships with key enterprise accounts, serving as their trusted advisor and ensuring their success with brighthush solutions.
• Process Improvement: Identify bottlenecks in support workflows, propose automation or tooling improvements, and champion best practices across the support organization.
• Continuous Learning: Stay current with the latest AI, audio, and cloud technologies. Share knowledge with teammates through internal workshops and documentation.

Essential Qualifications

• 2–3 years of experience in technical customer support within a SaaS or high‑growth tech environment, preferably with B2B or enterprise focus.
• Proven expertise in troubleshooting APIs, browser‑based issues, and integration challenges.
• Hands‑on experience with Google Cloud Platform (GCP) services such as BigQuery, Firestore/Firebase, and proficiency in SQL/GoogleSQL.
• Strong coding literacy in Python, with additional familiarity in JavaScript, Node.js, or React considered a plus.
• Demonstrated ability to work autonomously, manage time effectively, and deliver high‑quality results without constant supervision.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for diverse audiences.
• Experience working in a startup or remote team environment, collaborating across time zones.

Preferred Qualifications

• Prior experience in audio‑AI or media technology companies.
• Knowledge of audio processing pipelines, speech synthesis, or related domains.
• Experience with customer success or account management roles.
• Familiarity with agile development practices and issue‑tracking tools (e.g., Jira, GitHub).
• Fluency in multiple languages is a plus.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise elegant solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating shifting priorities in a rapidly evolving startup.
• Collaboration: Strong teamwork skills, thriving in cross‑functional, international settings.
• Continuous Improvement: Proactive in identifying inefficiencies and driving process enhancements.
• Technical Fluency: Comfortable with cloud infrastructure, APIs, and code debugging.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As a Senior Technical Customer Support Specialist, you will:

• Lead initiatives that shape the support organization’s strategy and tooling.
• Mentor junior support engineers and contribute to onboarding programs.
• Collaborate with product and engineering teams to influence feature development.
• Participate in cross‑functional projects that span AI research, product design, and business strategy.
• Access to continuous learning resources, including online courses, conferences, and internal knowledge sharing.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and high impact. Our culture is defined by:

• High Velocity Innovation: Rapid experimentation, lean teams, and minimal bureaucracy.
• Global Collaboration: Team members across 30+ countries, fostering diverse perspectives and inclusive decision‑making.
• Structured Asynchronous Workflows: Clear communication channels, well‑defined expectations, and minimal interruptive meetings.
• Continuous Growth: Opportunities to work with AI leaders, shape your career path, and contribute where you excel.
• Community & Events: Annual offsite gatherings, virtual hackathons, and regular knowledge‑sharing sessions.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for senior technical support roles.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick Apply for this job