Senior Telecom Customer Success Coordinator – Remote, US‑Based – Champion Wireless Operations, Order Management, and Customer Satisfaction at brighthush

Welcome to brighthush – Where Connectivity Meets Innovation

At brighthush, we’re not just a telecommunications company; we’re a movement that redefines how businesses connect, communicate, and thrive in a digital world. With a portfolio that spans nationwide wireless solutions, cloud‑based connectivity, and next‑generation IoT platforms, we empower enterprises of all sizes to stay ahead of the curve. Our mission is simple yet powerful: to simplify connectivity, streamline operations, and elevate customer experiences through cutting‑edge technology and unparalleled service.

Why a Career at brighthush is a Game‑Changer

Imagine working in an environment where every day presents a new challenge, every project pushes the boundaries of telecom innovation, and your contributions directly shape the future of business connectivity. That’s the reality at brighthush. We’re a remote‑first organization, which means you can bring your best self to work from anywhere in the United States while staying connected to a vibrant community of telecom professionals.

Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We celebrate wins—big and small—through recognition programs, peer shout‑outs, and quarterly town‑halls. We also invest heavily in your growth, offering a structured learning path, mentorship, and the freedom to pursue certifications that align with your career goals.

Position Overview

We are looking for a highly organized, customer‑centric Telecom Customer Success Coordinator to become the linchpin of our business wireless operations. In this role, you will bridge the gap between our sales teams, customers, and internal stakeholders, ensuring flawless order processing, device lifecycle management, and issue resolution. Your meticulous attention to detail and commitment to efficiency will directly impact customer satisfaction and our operational excellence.

Key Responsibilities

• Order Processing & Activation: Execute new wireless activations, upgrades, and account modifications with precision and speed, ensuring all data is captured accurately in our CRM.
• Sales Enablement: Partner with the sales organization to set up customer accounts, manage order workflows, and provide real‑time status updates.
• Device Lifecycle Management: Oversee device orders, exchanges, returns, and customer requests, coordinating with logistics and carrier partners to guarantee timely fulfillment.
• Billing & Escalation Management: Resolve billing inquiries, manage escalations, and collaborate with finance to close tickets while maintaining a high level of customer satisfaction.
• Documentation & Ticketing: Maintain meticulous records and service tickets in our CRM and ticketing systems, ensuring compliance with internal audit standards.
• SLA Compliance: Meet or exceed all Service Level Agreement (SLA) targets, proactively identifying potential bottlenecks and implementing corrective actions.
• Process Improvement: Continuously analyze workflows, identify inefficiencies, and propose enhancements that streamline operations and elevate the customer experience.
• Cross‑Functional Collaboration: Work closely with technical support, network operations, product, and finance teams to resolve complex issues and drive project initiatives.

Essential Qualifications

• High School Diploma or GED (Bachelor’s degree preferred).
• 1–2 years of experience in order processing, customer service, telecom support, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Excellent written and verbal communication skills, with the ability to translate technical details into clear, concise language.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Problem‑solving mindset and a proactive approach to challenges.
• Comfortable working in a remote environment with reliable internet connectivity.

Preferred Qualifications

• Experience in the telecommunications industry, particularly with wireless carriers.
• Knowledge of billing systems, order management platforms, and service ticketing tools.
• Familiarity with carrier APIs and integration processes.
• Previous experience in a customer success or account management role.
• Certification in customer service or project management (e.g., CSCP, PMP).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance.
• Technical Aptitude: Quick learner who can navigate complex systems and troubleshoot issues.
• Time Management: Ability to prioritize tasks and meet deadlines in a high‑volume environment.
• Collaboration: Strong teamwork skills and the ability to influence cross‑functional partners.
• Adaptability: Comfortable with change and able to thrive in a fast‑moving industry.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Telecom Customer Success Coordinator, you will:

• Gain exposure to all facets of wireless operations, from order processing to carrier negotiations.
• Participate in ongoing training programs covering new technologies, industry trends, and best practices.
• Earn certifications in telecom operations, customer success, or project management.
• Progress into roles such as Senior Customer Success Manager, Operations Lead, or Product Specialist.
• Contribute to strategic initiatives that shape the future of brighthush’s service offerings.

Work Environment & Culture

brighthush’s culture is built on transparency, innovation, and a shared commitment to customer success. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Access to a digital collaboration hub (Slack, Teams, Confluence).
• Regular virtual coffee breaks and social events to foster camaraderie.
• A culture of recognition where achievements are celebrated and feedback is constructive.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for telecom customer success roles.
• Performance‑based bonuses tied to SLA compliance and customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday schedule.
• Remote work stipend to support home office setup.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are a proactive, customer‑focused professional ready to make an impact in the telecom industry, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Telecom Customer Success Coordinator role. Highlight any relevant experience with wireless carriers, order management, or customer success initiatives.

Join brighthush Today

Be part of a team that is redefining wireless connectivity for businesses across the United States. Your expertise will help us deliver flawless customer experiences and drive our mission forward. Apply now and start your journey with brighthush!