Strategic Customer & Partner Engagement Manager – Driving Business Execution, Budget Leadership, and Executive Communications at brighthush

About brighthush

brighthush is a global technology leader dedicated to empowering every person and organization to achieve more. With a relentless focus on innovation, sustainability, and inclusive growth, brighthush delivers cutting‑edge cloud, artificial intelligence, and industry‑specific solutions that transform retail, consumer goods, and beyond. Our culture is built on respect, integrity, and accountability, fostering an environment where diverse voices thrive and every employee can make a meaningful impact.

Role Overview

As a Strategic Customer & Partner Engagement Manager within brighthush’s Retail & Consumer Goods organization, you will be the linchpin that connects executive leadership, cross‑functional teams, and external partners. Your strategic insight will translate complex business priorities into actionable plans, ensuring that every initiative aligns with brighthush’s vision of digital transformation and customer success. You will champion clarity in ambiguity, drive prioritization, and lead the execution of high‑impact projects that shape the future of retail technology.

Why This Role Matters

• Influence the direction of brighthush’s most critical customer and partner programs.
• Serve as the trusted advisor to senior leaders, translating strategy into measurable outcomes.
• Shape the culture of collaboration, data‑driven decision making, and continuous improvement across the organization.
• Play a pivotal role in ensuring business continuity, financial stewardship, and operational excellence.

Key Responsibilities

Business Operations & Execution

• Collaborate with internal stakeholders to design, implement, and monitor execution plans that drive business results.
• Lead process improvements that ensure alignment across functional groups, fostering a unified approach to strategy execution.
• Communicate clear plans and commitments to stakeholders, reviewing performance against key metrics to guarantee alignment with business priorities.
• Develop and present compelling business cases to senior leadership, advocating for resource allocation and strategic initiatives.
• Facilitate organizational design conversations, translating high‑level strategies into concrete, actionable plans.
• Establish success indicators that streamline strategy execution and provide actionable insights to leadership.
• Oversee corporate governance and performance management, offering guidance on prioritization and progress reporting.

Strategic Planning & Budget Management

• Leverage deep understanding of brighthush’s strategic roadmap to design complex, multi‑year budgets.
• Partner with Finance to approve budgets, develop forecasting models, and track financial performance.
• Identify and recommend corrective actions to keep financial performance on target.
• Coordinate with Procurement to align future resource needs with budgetary constraints.
• Ensure spend remains within approved budgets while supporting growth initiatives.

Executive Leadership & Team Communications

• Serve as the primary conduit for executive communication, tailoring messages for diverse internal audiences.
• Develop content that articulates the team’s mission, key projects, and strategic priorities.
• Optimize leaders’ time by managing daily communications, triage, and ghostwriting as needed.
• Coordinate executive visits, including global events with customers and partners.

Organizational Health & Culture

• Champion a healthy scorecard for the organization, driving initiatives that promote culture, inclusion, and employee well‑being.
• Partner with Human Resources to apply brighthush’s People Strategy, accelerating progress on diversity, equity, and inclusion.
• Track and improve completion rates for role‑based compliance and security training.
• Design and execute training programs that enhance team capabilities and align with business objectives.

Cross‑Team Projects & Special Initiatives

• Lead cross‑functional projects that address evolving business needs, ensuring seamless coordination across disciplines.
• Act as a project/program manager for organization‑wide initiatives, driving execution from concept to delivery.
• Collaborate with partners and stakeholders to align on objectives, deliverables, and success metrics.

Essential Qualifications

• Bachelor’s degree in Business Administration, Liberal Arts, Computer Science, or a related field.
• Minimum of 6 years of experience in financial management, business planning, operations, strategy, project management, or human resources.
• Proven ability to translate complex strategy into actionable plans and measurable outcomes.
• Strong analytical skills with proficiency in data analysis, forecasting, and financial modeling.
• Excellent communication and stakeholder management skills, with experience influencing senior leaders.
• Demonstrated experience in leading cross‑functional teams and managing large‑scale projects.
• High level of integrity, accountability, and a growth mindset.

Preferred Qualifications

• Master’s degree in a relevant field.
• 8+ years of experience in senior business‑related roles, or 12+ years with a bachelor’s degree.
• Experience in the retail or consumer goods industry, especially with technology‑driven solutions.
• Knowledge of brighthush’s cloud, AI, and industry solutions.
• Experience with brighthush Teams and brighthush SharePoint for collaboration and documentation.
• Background in business continuity planning and crisis management.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Financial Acumen & Budget Management
• Project & Program Management (Ag Apply for this job