Senior Vice President Marketing
Company Description
Amazon Connect User Group is a community of professionals building production-ready workloads on Amazon Connect. Members share applications, exchange best practices, and collaborate on real-world use cases to improve customer experiences. The group offers opportunities to get technical questions answered and to learn how to integrate additional AWS services. It also focuses on leveraging technology partner solutions, enabling members to build more scalable, efficient, and customer-centric contact center architectures. Role Description The Senior Vice President Marketing role is a part-time, remote position responsible for shaping and executing the overall marketing vision for the Amazon Connect User Group. This role oversees strategic marketing planning, brand positioning, and community growth initiatives across digital channels and partner ecosystems. Day-to-day activities include developing marketing campaigns, coordinating content and event promotion, guiding public relations efforts, and analyzing market feedback to refine outreach strategies. The Senior Vice President Marketing collaborates closely with community leaders, technical contributors, and external partners to increase engagement, attract new members, and highlight innovative Amazon Connect solutions. This position also ensures that messaging is consistent, inclusive, and aligned with the user group’s mission and long-term goals.
Qualifications
Ability to develop and execute comprehensive Market Planning and Marketing strategies that support community growth and brand visibility. Strong Market Research skills to understand member needs, emerging trends in cloud contact centers, and competitive dynamics. Demonstrated experience in Marketing Management and broader Marketing leadership, including campaign oversight and performance tracking. Background in Public Relations, with skills in media outreach, reputation management, and external communications. Experience in technology or SaaS sectors, ideally with AWS or cloud contact center solutions, is highly beneficial. Excellent written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences. Proven track record in community building, stakeholder engagement, or membership-based organizations. Bachelor’s degree in Marketing, Communications, Business, or a related field; advanced degree or equivalent experience is a plus. Comfort working in a remote, cross-functional environment and managing multiple initiatives in a part-time capacity.