Senior Vice President of Customer Success – EMEA – Championing AI‑Driven Revenue Growth, Exceptional Customer Experience, and Strategic Global Expansion for brighthush

Introduction to brighthush and the Energy SaaS Landscape

In an era where the energy sector is undergoing a rapid, data‑driven transformation, brighthush stands at the forefront of that change. Founded in 1999, we have evolved from a niche analytics provider into a global, award‑winning SaaS platform that empowers utilities, independent power producers, regulators, and large corporates to model, simulate, and optimize every link of the energy value chain. Our mission is simple yet ambitious: accelerate the transition to a cleaner, decarbonised future by turning complex data into actionable insight.

With a 30% year‑on‑year growth trajectory, we are expanding our footprint across the EMEA region. Our culture is built on ownership, integrity, and relentless innovation, allowing teams to work from anywhere—home, office, or on the move—while maintaining a collaborative, high‑impact environment.

Why Join brighthush?

• Impact at Scale: Your leadership will directly influence the energy transition, helping thousands of customers reduce emissions and improve operational efficiency.
• Innovation‑First: We invest heavily in AI, machine learning, and automation to deliver next‑generation customer experiences.
• Career Growth: As a senior executive, you will shape the future of our Customer Success organization, mentor high‑potential talent, and open doors to executive roles.
• Inclusive Culture: Diversity, equity, and inclusion are not buzzwords at brighthush—they’re the foundation of our success.
• Competitive Compensation: We offer a market‑competitive base salary, performance‑based bonuses, equity, and a comprehensive benefits package.

Role Overview

The Senior Vice President of Customer Success – EMEA is a strategic, revenue‑focused leader responsible for driving net ARR growth across our existing customer base in the EMEA region. This role owns the post‑sale commercial strategy, ensuring that customer engagement translates into renewals, expansion, and increased lifetime value. You will lead a high‑performing Customer Success organization, embedding a value‑led, commercially disciplined approach that guarantees customers continuously realise and expand the value of their investment.

Working in close partnership with Sales, Solutions, Marketing, and Training, you will align go‑to‑market efforts across EMEA, strengthen the pipeline within existing accounts, and enable seamless account growth. Ultimately, you will position Customer Success as a primary revenue driver, delivering strong net revenue retention and sustained ARR growth across the region.

Key Responsibilities

• Revenue Growth: Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by enabling customers to maximise the value of their software investments across EMEA.
• Customer Insights: Gather customer feedback, analyse data, and engage directly with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams.
• Leadership: Lead, mentor, and inspire a geographically distributed team of Customer Success Managers, driving performance, consistency, and excellence across EMEA.
• Customer Journey Mapping: Collaborate with internal teams to define, standardise, and continuously improve the post‑implementation customer journey, optimising satisfaction and product adoption across diverse markets.
• Segmentation Strategies: Work with Marketing to define customer segmentation and develop regionally relevant strategies that improve retention, renewals, and long‑term engagement.
• Playbooks & Processes: Design and implement scalable, repeatable customer success playbooks and processes that support consistent delivery across multiple countries and cultures.
• Retention Focus: Develop and execute a comprehensive customer retention strategy, emphasising effective onboarding, proactive account management, and churn minimisation across EMEA.
• Success Metrics: Define and track customer success metrics including NPS, adoption, retention, renewals, and expansion, using insights to drive continuous improvement.
• Cross‑functional Collaboration & Escalations: Partner closely with Sales, Product, Solutions, Support, and Executive teams to ensure customer satisfaction, expanded solution usage, and effective escalation management.
• Value Creation: Identify opportunities to increase customer value, engagement, and “share of wallet” across the EMEA customer base.
• Onboarding Excellence: Establish and maintain high‑quality onboarding practices that reflect brighthush’s commitment to excellence and support long‑term customer success.

Essential Qualifications

• Bachelor’s degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent.
• 10+ years of experience in a fast‑growing SaaS business, with a proven track record of driving revenue growth and customer success.
• 5+ years of experience leading a Customer Success function within the energy industry.
• Strong experience leveraging AI and automation tools to drive retention, expansion, and operational efficiency across the Customer Success organization.
• Proven track record in sales, account management, or business development across EMEA.
• Strong problem‑solving and analytical skills.
• Entrepreneurial mindset with high energy and a strong advocacy for the customer voice.
• Exceptional written and verbal communication skills, with experience engaging senior stakeholders across multiple regions.

Preferred Qualifications

• Experience managing a distributed team across multiple time zones.
• Deep understanding of the regulatory landscape and market dynamics in key EMEA energy markets.
• Experience working with cross‑functional product teams to drive AI‑enabled product adoption.
• Track record of building and scaling customer success playbooks that deliver measurable revenue impact.

Skills & Competencies

• Strategic Thinking & Execution
• Revenue & Growth Mindset
• Data‑Driven Decision Making
• Customer‑Centric Leadership
• Change Management & Agility
• Stakeholder Management & Influence
• Cross‑Cultural Communication
• Technology & AI Fluency

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the energy market. As Senior Vice President of Customer Success, you will:

• Shape the strategic direction of our global Customer Success organization.
• Mentor and develop high‑potential leaders who will drive the next wave of innovation.
• Collaborate with executive leadership to influence product strategy, go‑to‑market plans, and corporate growth initiatives.
• Participate in industry forums, conferences, and thought‑leadership panels, positioning yourself as a recognized expert in energy SaaS.
• Access continuous learning programs, including leadership coaching, AI & data analytics workshops, and industry certifications.

Work Environment & Culture

Our culture is built on four core values: Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence. These values guide everything we do—from how we collaborate to how we solve problems and grow together.

• Remote‑First Flexibility: Work from anywhere in EMEA with the support of a fully equipped home office stipend and flexible working hours.
• Inclusive & Diverse: We celebrate diversity in all its forms and are committed to creating an inclusive environment for all team members.
• Collaborative Spirit: Cross‑functional teams work together seamlessly, sharing knowledge and celebrating successes.
• Continuous Improvement: We embrace experimentation, learn from failures, and iterate quickly to deliver the best outcomes for our customers.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, we offer a competitive total rewards package that includes:

• Base salary commensurate with seniority and industry benchmarks.
• Performance‑based bonus tied to revenue, retention, and customer satisfaction metrics.
• Equity options that align your success with the long‑term growth of brighthush.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health support and fitness stipends.

How to Apply

Ready to lead the next chapter of brighthush’s Customer Success journey? Submit your application through our career portal or click the link below to apply directly.

Apply to this role at brighthush

Equal Opportunity Statement

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. If you require accommodations at any stage of the recruitment process, please let us know—we’re here to support you in showcasing your full potential.

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