Senior Vice President of Customer Success & Enterprise Adoption – Leading AI‑Powered Presentation Excellence, Executive Storytelling, Strategic Growth, Global Advocacy, and Customer Lifecycle Management at brighthush

About brighthush

In an era where data is abundant but insight is scarce, brighthush is redefining how leaders communicate. Our cloud‑native SaaS platform fuses artificial intelligence, advanced data science, and human‑centered design to automatically generate slide decks, executive summaries, and actionable roadmaps. By turning raw numbers into compelling narratives, we empower executives to articulate strategy, performance, and vision with unprecedented speed, clarity, and measurable impact.

From a high‑growth startup to a market‑leading enterprise, brighthush has helped thousands of organizations elevate their presentations from functional to inspirational. We are now seeking a visionary senior executive who can scale our customer success organization, deepen adoption, and turn every client into a passionate advocate. If you thrive on turning data into stories, leading high‑performing teams, and building lasting customer relationships, this is your chance to shape the future of communication at brighthush.

Why This Role Matters

The Senior Vice President of Customer Success & Enterprise Adoption is the linchpin that connects our technology to the people who use it. In this role you will shape the entire customer journey – from onboarding to expansion – ensuring that every enterprise client extracts maximum value from our AI‑powered presentation tools. Your strategic vision will translate complex data into persuasive narratives that drive renewal, expansion, and advocacy. You will be the voice of the customer within the organization, influencing product development, marketing, and sales strategies to align with real‑world needs and opportunities.

Key Responsibilities

Strategic Leadership & Vision

• Own the end‑to‑end customer success strategy for our enterprise portfolio, aligning product capabilities with business objectives and ensuring a seamless journey from onboarding to expansion.
• Develop and execute a customer success roadmap that supports brighthush’s growth targets and enhances customer lifetime value.
• Champion a customer‑centric culture across all functions, embedding customer insights into product development and go‑to‑market plans.
• Set ambitious, measurable goals for renewal rates, expansion revenue, and net promoter scores, and hold the organization accountable for delivering on them.

Executive Business Reviews & Storytelling

• Design, deliver, and continuously refine quarterly business review decks, renewal business cases, and adoption & value realization exhibits that drive renewal and expansion decisions.
• Lead the creation of high‑impact executive presentations that translate data into clear, actionable insights for C‑suite audiences.
• Collaborate with the product and engineering teams to surface customer success metrics that inform roadmap priorities.
• Serve as the primary storyteller for the organization, articulating the value of AI‑enhanced communication to internal stakeholders and external audiences.

Slide Craftsmanship & Team Mentorship

• Mentor and coach a team of presentation specialists to produce high‑quality, AI‑enhanced slide decks that meet the highest standards of design, clarity, and storytelling.
• Establish a best‑practice framework for slide creation, ensuring consistency, brand alignment, and data integrity across all client deliverables.
• Foster a culture of continuous learning by organizing workshops, peer reviews, and skill‑building sessions.
• Champion the adoption of new design tools, AI models, and data visualization techniques to keep the team at the cutting edge.

Client Engagement & Advocacy

• Conduct regular executive sponsor updates, success plan presentations, and stakeholder workshops to showcase ROI and future opportunities.
• Build and nurture relationships with key decision makers, ensuring their voices are heard in product and strategy discussions.
• Identify and cultivate customer advocates who can champion brighthush’s solutions within their organizations and the broader industry.
• Leverage advocacy programs to generate case studies, testimonials, and referral opportunities that accelerate growth.

Data‑Driven Insights & Continuous Improvement

• Leverage usage analytics and customer feedback to iterate on deck templates, content libraries, and AI training datasets, ensuring continuous improvement.
• Implement a data governance framework that ensures the accuracy, security, and compliance of all customer data.
• Drive the adoption of advanced analytics tools to uncover trends, predict churn, and identify upsell opportunities.
• Translate data insights into actionable initiatives that improve onboarding, adoption, and renewal outcomes.

Cross‑Functional Collaboration

• Partner with Product, Engineering, Marketing, and Sales to ensure seamless integration of customer insights into product roadmaps and go‑to‑market strategies.
• Serve as the primary liaison between the customer success organization and other business units, ensuring alignment on goals and metrics.
• Champion cross‑functional initiatives that accelerate innovation and improve the overall customer experience.
• Facilitate regular cross‑team workshops to align on customer journeys, pain points, and success metrics.

Team Development & Process Optimization

• Recruit, onboard, and develop a high‑performing customer success team, fostering a culture of continuous learning, ownership, and excellence.
• Implement scalable processes for deck creation, review cycles, and quality assurance to support rapid growth and maintain consistent quality.
• Design and roll out performance metrics that align individual and team goals with company objectives.
• Champion a culture of experimentation, encouraging the team to test new approaches and iterate quickly.

Thought Leadership & Brand Representation

• Represent brighthush at industry events, webinars, and client conferences, positioning the company as a leader in AI‑powered communication.
• Publish thought leadership pieces, case studies, and white papers that showcase the value of AI‑enhanced storytelling.
• Build a strong personal brand that aligns with brighthush’s mission and values.
• Act as a mentor to emerging leaders within the organization, sharing insights and best practices.

Financial Stewardship

• Manage the customer success budget, forecast renewal revenue, and collaborate with Finance to optimize profitability.
• Develop financial models that demonstrate the ROI of customer success initiatives.
• Ensure that all customer success activities are cost‑effective and aligned with brighthush’s financial goals.
• Identify opportunities to reduce churn and increase upsell revenue through targeted initiatives.

Essential Qualifications

• Minimum 4 years of enterprise customer success experience at a leading technology or AI organization.
• Proven track record of building and delivering executive business reviews that influence renewal and expansion decisions.
• Expertise in slide design, with a portfolio of polished, data‑rich presentations.
• Exceptional written and verbal communication skills, capable of translating complex data into clear, actionable insights.
• Strong analytical mindset with the ability to interpret usage metrics and translate findings into actionable improvements.
• Experience managing remote or distributed teams in a flexible, results‑oriented environment.
• Demonstrated ability to work cross‑functionally with Product, Engineering, and Sales to align customer success initiatives with business goals.
• Strategic thinker with a customer‑centric mindset and a passion for storytelling.

Preferred Qualifications

• Background in AI or machine learning product environments.
• Experience with enterprise SaaS platforms and large‑scale customer onboarding.
• Knowledge of advanced data visualization tools (e.g., Tableau, Power BI).
• Experience leading change management initiatives within a tech organization.
• Familiarity with consulting frameworks and executive communication best practices.
• Experience scaling customer success operations in a high‑growth startup or scale‑up.

Skills & Competencies

• Strategic Thinking & Vision
• Customer‑Centric Mindset
• Leadership & Team Building
• Data‑Driven Decision Making
• Storytelling & Presentation Design
• Project Management & Execution
• Stakeholder Management
• Adaptability & Resilience
• Change Management & Process Improvement
• Financial Acumen & Revenue Forecasting

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to a wealth of learning resources and career‑advancement pathways, including:

• Executive mentorship programs with senior leaders across product, engineering, and sales.
• Regular training on the latest AI advancements, presentation techniques, and customer success methodologies.
• Opportunities to lead cross‑functional initiatives that shape the future of AI‑powered communication.
• Clear career pathways to senior leadership roles within the organization, including VP of Product, Chief Customer Officer, and Chief Executive Officer.
• Access to industry conferences, workshops, and certification programs at no cost.
• Internal hackathons and innovation challenges that encourage experimentation and rapid prototyping.
• Dedicated budget for professional development, including courses, certifications, and conferences.

Work Environment & Culture

We champion a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere, while our virtual town halls, hackathons, and innovation challenges keep the team connected and energized. At brighthush, we celebrate diversity, encourage curiosity, and reward bold ideas that drive real impact. You will find a supportive, high‑energy environment where your voice matters and your contributions shape the future of the company.

Compensation & Benefits

We offer a competitive compensation package that reflects the strategic importance of this role. While the base salary for this senior executive position is commensurate with experience, we also provide:

• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Equity options that align your success with the long‑term growth of brighthush.
• Comprehensive health, dental, and vision insurance for full‑time equivalents.
• Generous paid time off, flexible holidays, and a generous parental leave policy.
• Professional development stipend for courses, conferences, and certifications.
• Access to cutting‑edge AI tools, data analytics platforms, and creative software suites.
• Flexible work schedule and remote‑first policy to support work‑life balance.

How to Apply

If you’re ready to lead the next wave of AI‑enhanced customer success and help enterprises communicate their stories with clarity and impact, we’d love to hear from you. Submit your resume and a brief cover letter outlining your experience with executive business reviews, slide craftsmanship, and scaling customer success operations. Let’s build the future of presentation together at brighthush.