Senior Virtual Assistant & Catering Operations Manager – brighthush Client Relations & Sales Growth Specialist

About brighthush

brighthush is a forward‑thinking hospitality and event‑management powerhouse that blends culinary artistry with cutting‑edge technology. With a global footprint spanning continents and a reputation for delivering unforgettable dining experiences, brighthush is redefining what it means to serve, connect, and delight. Our mission is simple: to create moments that linger in the memory, one plate at a time.

At brighthush, we believe that the heart of every successful event lies in the relationships we build—between our chefs, our clients, and our team. We are looking for a dynamic, detail‑oriented professional who can thrive in a fast‑paced environment and help us push the boundaries of what’s possible in catering and event services.

Role Overview

As a Senior Virtual Assistant & Catering Operations Manager, you will be the linchpin that keeps our catering operations running smoothly while driving revenue growth. You will manage client communications, coordinate orders, support sales initiatives, and develop training materials—all while maintaining the highest standards of quality and compliance. You will report directly to the Director of Marketing and Sales and work closely with cross‑functional teams to deliver exceptional service to our diverse client base.

Key Responsibilities

Account Management

• Efficiently handle inbound emails, calls, and online orders, ensuring timely responses and accurate data entry.
• Oversee order routing through Monkey Media, guaranteeing that each order is processed and delivered on schedule.
• Communicate order details and special requests to store managers and kitchen staff, acting as the central point of contact.
• Assist with large catering orders, coordinating service, delivery, and setup to exceed client expectations.

Sales & Marketing Support

• Collaborate with the sales team to develop and execute strategies that surpass quarterly revenue targets.
• Expand the client base by leveraging social media outreach, targeted cold‑calling, and follow‑up campaigns.
• Support the implementation of marketing plans, including email newsletters, promotional events, and partnership initiatives.
• Track sales metrics and provide actionable insights to refine future campaigns.

Training & Development

• Lead the creation of comprehensive training materials, ensuring consistency across all client interactions.
• Develop engaging content for onboarding new team members and ongoing skill enhancement.
• Collaborate with the HR and Learning & Development teams to align training with company goals.

Client Relationship Management

• Serve as the primary point of contact for all catering inquiries, quotes, and service requests.
• Maintain proactive follow‑up on client requests, changes, and feedback—sometimes via phone, email, or chat.
• Collect and analyze customer feedback to identify improvement opportunities and nurture repeat business.
• Build strong relationships with restaurant‑level staff to streamline operations and enhance service quality.

Compliance & Quality Assurance

• Maintain meticulous sales and operational records, ensuring adherence to company policies and health regulations.
• Conduct regular audits of order fulfillment and client communications to uphold brighthush’s quality standards.
• Collaborate with the Compliance team to stay updated on industry regulations and implement best practices.

Essential Qualifications

• 6–8 years of progressive experience in administrative, client‑facing, or operations roles.
• Minimum of 4 years working with U.S.‑based companies, demonstrating familiarity with U.S. business culture and time zones.
• 3+ years of administrative experience, preferably in the restaurant or catering industry.
• Proven track record in client relationship management and relationship building.
• Fluency in written and spoken English; additional languages are a plus.
• Intermediate proficiency in Excel and Google Docs; ability to create clear, data‑driven reports.
• Tech‑savvy mindset with a knack for quickly mastering new applications and tools.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast‑moving environment.
• High standards of client service and a passion for excellence.
• Basic design skills (e.g., Canva, Adobe Creative Suite) are a valuable asset.
• Demonstrated history of working U.S. hours and flexibility to accommodate early mornings, late nights, weekends, and holidays with advance notice.

Preferred Qualifications

• Experience with event‑planning software and CRM platforms.
• Background in marketing or sales, with a focus on lead generation and conversion.
• Knowledge of health and safety regulations in the food service industry.
• Experience managing remote or virtual teams.

Skills & Competencies

• Exceptional communication—both verbal and written.
• Strategic thinking and problem‑solving abilities.
• Adaptability and resilience in a dynamic, high‑pressure environment.
• Customer‑centric mindset with a genuine passion for hospitality.
• Proficiency in project management tools (e.g., Asana, Trello).
• Data literacy—capable of interpreting sales data and generating actionable insights.

Work Environment & Culture at brighthush

brighthush is more than a workplace—it’s a community of passionate professionals who share a love for food, service, and innovation. Our culture is built on transparency, collaboration, and continuous learning. We celebrate diversity, encourage creative thinking, and reward initiative. As a remote‑first organization, we provide the flexibility to work from anywhere while fostering a strong sense of belonging through virtual team events, mentorship programs, and regular check‑ins.

Career Growth & Learning Opportunities

In this role, you will gain exposure to every facet of the catering lifecycle—from client acquisition to post‑event follow‑up. You will develop expertise in sales strategy, operations management, and client relationship building. Successful performance can lead to progression into senior operations roles, sales leadership, or even product development positions within brighthush.

We invest in your professional development through:

• Access to industry conferences and webinars.
• Mentorship from senior leaders in marketing, sales, and operations.
• Paid training courses in project management, data analytics, and hospitality best practices.
• Opportunities to lead cross‑functional initiatives and present findings to executive leadership.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition to base pay, you will receive:

• Performance‑based bonuses tied to sales and client satisfaction metrics.
• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• Remote work stipend and equipment allowance.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of catering? Click the button below to submit your application. We look forward to learning how your skills and passion align with our mission to deliver unforgettable culinary experiences.

Apply to brighthush Today

Closing

At brighthush, we’re committed to excellence, innovation, and the joy of creating memorable moments. If you’re a proactive, client‑focused professional with a love for food and a drive to exceed expectations, we invite you to join our team. Together, we’ll elevate the art of catering and set new standards in hospitality.