Senior Virtual Assistant & Project Coordinator – Client Success & Operations Lead for a Rapidly Scaling Remote Team at brighthush – Flexible, Growth‑Focused, Remote Leadership Role

About brighthush

brighthush is a forward‑thinking, fully remote company that is redefining the way businesses connect with their customers. With a mission to empower brands through innovative digital solutions, we have built a culture that thrives on creativity, collaboration, and continuous learning. Our team is a vibrant mix of entrepreneurs, technologists, and customer‑centric professionals who share a common goal: to deliver exceptional value to our clients while fostering an environment where every voice is heard and every idea has the chance to shine.

Why Join brighthush?

At brighthush, we believe that the best work happens when people are given the freedom to work from anywhere, the tools to be productive, and the support to grow. As a rapidly scaling remote team, we are looking for a seasoned Virtual Assistant & Project Coordinator who can step into a leadership role, ensuring seamless client success and operational excellence. If you are passionate about driving impact, love juggling multiple priorities, and thrive in a fast‑paced, collaborative setting, this is the role for you.

Key Responsibilities

• Client Success Management: Serve as the primary point of contact for our high‑value clients, ensuring their needs are met and expectations exceeded. Build strong relationships, conduct regular check‑ins, and proactively identify opportunities for upsell and cross‑sell.
• Project Coordination: Lead end‑to‑end project lifecycles from initiation to delivery. Create detailed project plans, set milestones, allocate resources, and track progress using project management tools such as Asana, Trello, or Monday.com.
• Operational Excellence: Streamline internal processes, develop SOPs, and implement best practices to increase efficiency across the organization. Continuously evaluate workflows and recommend improvements.
• Team Collaboration: Act as a liaison between cross‑functional teams—marketing, product, sales, and support—to ensure alignment and timely execution of initiatives.
• Reporting & Analytics: Prepare regular performance reports, dashboards, and insights for senior leadership. Translate data into actionable recommendations.
• Onboarding & Training: Mentor new hires and remote team members, providing guidance on company culture, tools, and processes.
• Budget & Resource Management: Monitor project budgets, track expenses, and forecast resource needs to keep projects on track financially.
• Continuous Improvement: Stay up‑to‑date with industry trends, emerging technologies, and best practices in virtual assistance, project coordination, and client success.

Essential Qualifications

• Minimum 5 years of experience in virtual assistance, project coordination, or client success roles.
• Proven track record of managing complex projects with multiple stakeholders.
• Exceptional written and verbal communication skills in English.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in project management software (Asana, Trello, Monday.com, or similar).
• Experience with CRM systems such as HubSpot, Salesforce, or Zoho.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Basic understanding of digital marketing, e‑commerce, or SaaS products is a plus.

Preferred Qualifications

• Experience working in a high‑growth startup or scale‑up environment.
• Background in data analysis and reporting using Excel, Google Sheets, or BI tools.
• Knowledge of Agile or Scrum methodologies.
• Experience with customer support platforms such as Zendesk or Intercom.
• Fluency in a second language (Spanish, French, German, or Mandarin).

Key Skills & Competencies

• Leadership: Ability to guide and motivate remote teams, fostering a culture of accountability and continuous improvement.
• Problem‑Solving: Strong analytical mindset to diagnose issues, propose solutions, and implement fixes quickly.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑moving environment.
• Attention to Detail: Meticulous approach to documentation, data entry, and quality assurance.
• Time Management: Mastery of juggling multiple projects while maintaining high standards of work.
• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and turning challenges into opportunities.
• Tech Savvy: Quick learner of new tools, platforms, and technologies.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a key member of our remote team, you will:

• Gain exposure to all facets of our business, from product development to marketing strategy.
• Participate in quarterly learning sessions, workshops, and industry conferences.
• Receive mentorship from senior leaders who are eager to share their expertise.
• Advance into senior project management, operations leadership, or client success director roles.
• Contribute to shaping the future of our remote work culture and operational processes.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the world, as long as you have a reliable internet connection. We value:

• Flexibility: Choose your own hours and work-life balance.
• Transparency: Open communication channels and regular all‑hands meetings.
• Collaboration: Cross‑functional teams that celebrate shared successes.
• Innovation: A safe space to experiment, fail fast, and iterate.
• Diversity & Inclusion: A community that respects and celebrates differences.

Compensation & Benefits

While specific figures vary based on experience and location, we offer a competitive salary package that reflects the value you bring to brighthush. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance (where applicable).
• Generous paid time off and flexible holidays.
• Professional development stipend for courses, certifications, and conferences.
• Equity or profit‑sharing opportunities as part of our long‑term incentive program.
• Monthly stipend for home office setup and internet costs.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to take the next step in your career and join a team that values innovation, autonomy, and impact? Submit your resume, cover letter, and a brief portfolio (if applicable) through our careers portal. We look forward to learning how your experience and vision align with brighthush’s mission to empower brands worldwide.

Apply now and become a pivotal part of brighthush’s journey to redefine remote work excellence!