Senior Customer Success Manager – Florida – AI‑Powered Automotive SaaS Growth Champion & Strategic Advisor for Adoption, Retention, Expansion, and Customer Experience Excellence at brighthush

Welcome to brighthush – Where AI Meets Automotive Excellence

At brighthush, we’re not just building software; we’re redefining how car dealerships operate in a world that’s increasingly data‑driven and customer‑centric. With a market value of over $1.3 trillion and 96 % of the 16 million new cars sold each year, the automotive retail sector is ripe for disruption. Yet most dealerships still rely on legacy systems that cost the industry an estimated $36 billion annually in inefficiencies. Our AI‑native platform eliminates those bottlenecks, delivering real‑time voice, chat, and data insights that transform the dealership experience from the inside out.

Since launching our first voice AI product just a year ago, we have successfully deployed solutions across hundreds of dealerships nationwide. We’ve partnered with the second largest automaker in the country and a roster of leading dealership groups, all while attracting top‑tier investors who see brighthush as a strategic bet on the future of automotive technology. We’re a small, high‑velocity team that thrives on agility, creativity, and a relentless focus on customer outcomes. If you want to be part of a company that is shaping the next wave of AI in a traditionally slow‑moving industry, brighthush is the place for you.

Why the Automotive Industry Matters Now

The automotive retail sector is on the brink of a seismic shift. Traditional dealership operations are being disrupted by digital‑first competitors, changing consumer expectations, and an increasing demand for data‑driven decision making. AI‑powered platforms are no longer a luxury—they are becoming a necessity for dealerships that want to stay competitive, improve customer satisfaction, and increase profitability.

At brighthush, we are not just building a product; we are redefining how dealerships interact with customers, manage inventory, and drive sales. Our platform provides:

• Real‑time voice and chat analytics that capture every customer interaction.
• Automated call routing and follow‑up that reduces missed opportunities.
• Data‑driven insights that help managers optimize staffing, inventory, and marketing spend.
• Seamless integration with existing DMS, CRM, and scheduling systems.

By partnering with dealerships across the United States, we are creating a new standard for operational excellence and customer experience.

Role Overview: Senior Customer Success Manager – Florida

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our product, our customers, and the broader market. You will own the entire customer lifecycle—from initial onboarding to ongoing expansion—ensuring that dealerships not only adopt our platform but also derive measurable business value. Your voice will directly influence product development, as you translate on‑the‑ground insights into actionable feedback for our engineering and product teams.

You will work closely with a founding team that moves at breakneck speed, constantly iterating on processes and playbooks. Your day‑to‑day responsibilities will involve frequent travel across Florida to meet with dealership leaders, conduct training sessions, and troubleshoot live issues. You will be the trusted advisor that dealerships turn to for guidance, support, and strategic partnership.

Key Responsibilities

• End‑to‑End Onboarding – Lead the kickoff, integration, training, and launch of new accounts, ensuring a seamless transition from sales to operations.
• Adoption & Outcome Measurement – Drive daily usage of the platform, track key metrics such as missed‑call capture, appointment set rate, response time, show rate, and retention, and report on ROI to stakeholders.
• Customer Relationship Management – Build deep relationships with dealership executives (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager) and become the go‑to person for all platform‑related matters.
• Operating Cadence & Accountability – Establish weekly check‑ins, launch reviews, and quarterly business reviews (QBRs) to keep teams aligned and accountable to agreed metrics.
• Escalation Management – Act as the calm, decisive voice when issues arise, triaging problems and coordinating with product and engineering to resolve them quickly.
• Process Optimization – Execute and refine onboarding, training, renewal, and support playbooks, continuously improving them based on real‑world experience.
• Renewal & Expansion – Own retention and growth across your portfolio, identifying opportunities for multi‑rooftop rollouts, new use cases, and increased volume.
• Product Feedback Loop – Translate customer pain points and success stories into actionable product enhancements, ensuring that the platform evolves to meet market needs.
• Cross‑Functional Collaboration – Partner with Sales, Marketing, Product, and Engineering to align on go‑to‑market strategies and customer success initiatives.
• Data Analysis & Reporting – Leverage analytics tools to surface insights, forecast trends, and recommend data‑driven actions that improve customer outcomes.

Essential Qualifications

• Proven Customer Success Experience – Demonstrated ability to manage a book of business, drive adoption, and achieve high retention in a fast‑moving environment.
• Early‑Stage SaaS Background – Experience in a customer‑facing role at a high‑growth, early‑stage B2B SaaS company, where building trust and delivering results were paramount.
• Exceptional Communication Skills – Clear, confident, and organized in both written and verbal communication; adept at leading calls, training sessions, and crafting concise follow‑ups.
• Operational Discipline – Meticulous CRM hygiene, task management, and account planning; you run a tight ship and never let details slip through the cracks.
• Customer‑Obsessed Mindset – You prioritize genuine relationships and outcomes over vanity metrics, always putting the customer’s success first.
• High Ownership & Accountability – You take full responsibility for your accounts, ensuring nothing falls through the cracks and that every milestone is met.
• Early‑Stage Enthusiasm – You thrive in an evolving environment, excited to shape processes and contribute to a company at its most electric stage.
• Strategic Thinking & Execution – Ability to translate long‑term goals into actionable plans and execute them with precision.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and analytics to inform strategy and measure success.

Preferred Qualifications

• Experience with dealer technology ecosystems (DMS, CRM, schedulers, call tracking, BDC workflows).
• Track record of scaling onboarding across multi‑rooftop dealership groups.
• Comfort with light technical coordination (integrations, data mapping, troubleshooting).
• Experience conducting QBRs tied to dealership KPIs such as RO count, appointments, CSI, and retention.
• Background in automotive retail or a related industry.
• Proficiency in using CRM platforms such as brighthush.

Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Relationship Building & Influence
• Problem Solving & Crisis Management
• Process Design & Continuous Improvement
• Technical Acumen (basic understanding of SaaS integrations and data flows)
• Adaptability & Resilience in a fast‑paced environment
• Strong Presentation & Facilitation Skills

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the impact you create. As you master the customer success function, you will have the opportunity to transition into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer. We invest heavily in professional development, offering access to industry conferences, advanced training programs, and mentorship from seasoned executives.

Because we are a small, high‑velocity team, you will gain exposure to every facet of the business—from product strategy and engineering to sales and marketing—providing a holistic understanding that is rare in larger organizations. This breadth of experience positions you for rapid advancement and equips you with the skills to lead at the intersection of technology, customer experience, and business strategy.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to customer success. We celebrate wins together, learn from failures, and maintain a healthy work‑life balance even while operating at high speed. Remote work is the norm, but we also value in‑person collaboration and regularly host team retreats and off‑site strategy sessions across Florida.

We believe in empowering our people to make decisions, experiment, and iterate. Your ideas will be heard, and your contributions will shape the future of the company. We foster an environment where curiosity is rewarded, and continuous learning is part of our DNA.

Compensation & Benefits

• Competitive Salary – $85,000–$135,000 OTE, commensurate with experience.
• Equity – Share in the company’s upside as a valued team member.
• Full Benefits Package – Comprehensive medical, dental, and vision coverage.
• Flexible PTO – Take the time you need to recharge.
• Professional Development – Budget for conferences, courses, and certifications.
• Team Culture – Small, high‑trust, fast‑moving team that has a genuinely good time building something real.
• Technology Stipend – Support for home office equipment and high‑speed internet.
• Wellness Programs – Access to mental health resources, gym memberships, and wellness challenges.

Why Join brighthush?

brighthush is at the forefront of a seismic shift in automotive technology. You will be part of a company that is not only building a product but also reshaping an entire industry. Your work will directly influence how dealerships operate, how customers interact, and how the market evolves. The pace is fast, the impact is tangible, and the rewards—both financial and professional—are substantial.

We are looking for someone who is passionate about customer success, excited by early‑stage innovation, and ready to take ownership of a growing portfolio. If you thrive in a dynamic environment and want to help drive the next wave of AI in automotive, we want to hear from you.

How to Apply

Ready to make a difference? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We look forward to exploring how your expertise can help us accelerate the future of automotive communication.