SEO Account Director

Title: Director, Client Experience OR Senior Director, Client Experience Location: Fully remote, must live in one of the following states - Alabama, California, Colorado, Florida, Indiana, Iowa, Maryland, Nevada, New Jersey, New York, North Carolina, South Carolina, Texas, Utah, Virginia, or Washington (state). Duration: Full time, direct hire Overview: Our SEO agency client is hiring for both a Director, Client Experience and a Senior Director, Client Experience . Leveling will be determined based on years of experience, leadership background, and scope of client/account management responsibility. Experience with SEO strategy will be required for consideration Director, Client Experience Overview Compensation: Up to $110,000 Ideal Background 5+ years of SEO strategy required 5+ years of client-facing account management, client success, or customer experience experience Management experience is not required Strong Senior Account Manager, Account Director, or Client Success professional ready for a leadership role Digital marketing agency experience preferred

Responsibilities

Lead a team of Account Managers and Client Experience Assistants Oversee several managers and their client portfolios Support account strategy and client growth initiatives Serve as the first escalation point for client issues and concerns Coach team members and drive account performance Senior Director, Client Experience Compensation: Up to $120,000 Ideal Background 10 years of SEO strategy required 10+ years of client-facing experience Prior people management experience required Experience managing managers, team leads, or department leaders Strong Client Experience, Client Success, Account Services, or Customer Success leadership background Digital marketing agency experience strongly preferred

Responsibilities

Lead the Client Experience organization as a whole Oversee 2-3 Directors who manage Account Managers and Client Experience Assistants Set departmental strategy, KPIs, processes, and performance expectations Handle high-level client escalations and complex relationship issues Partner with executive leadership to improve retention, client satisfaction, and operational effectiveness Drive team development, accountability, and scalable best practices Preferred Industry Experience Candidates with experience supporting professional services clients are highly preferred, including: Law firms Dental practices Medical practices Veterinary practices In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. Email Your Resume In Word To [email protected] Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SS24-2000606L625 -- in the email subject line for your application to be considered. Shannon Scheetz - Senior Recruiter For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role. This job was first posted by Creative Circle on 10/25/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. This job was posted on 10/25/2026 and is open for 60 days Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle. Copyright © 2026 Everforth, Inc. All rights reserved.