Service Center Representative

Job Details: - Job Location: Bedford Park - Bedford Park, IL - Salary Range: $18.00 - $21.00 hourly - Pay range: $18.00 - $21.00 commensurate with experience - Location: Employees working in NWI may work fully remote upon completion of the training program. A New Opportunity for Northwest Indiana — Grow Your Career with Four Seasons! - We’re excited to introduce Customer Solutions Specialist opportunities to the Northwest Indiana area! - Four Seasons has served homeowners since 1971, and we’re looking for friendly, dependable problem solvers to help us deliver the service our customers count on. - Whether you bring call center experience or a strong customer service background, you’ll have the opportunity to learn, contribute, and build a career with an established team that values your work. - If you enjoy helping people, finding solutions, and being part of a supportive team, we’d love to hear from you. - We’re especially excited to connect with candidates in Hobart and surrounding Northwest Indiana communities. - Bring your skills, your positive attitude, and your drive to grow — we’ll provide paid training and opportunities to build your future with Four Seasons. - Apply today! Position Summary: - The Customer Solutions Specialist serves as the primary point of contact for customers, providing professional, courteous, and timely assistance via phone, email, chat, or other communication channels. - This role is responsible for addressing customer inquiries, scheduling services, resolving issues, processing requests, and ensuring a positive customer experience while adhering to company policies and performance standards. Essential Functions: - Answer inbound customer calls and respond to inquiries regarding products, services, orders, billing, and account information. - Handle customer concerns and complaints professionally, identifying appropriate solutions and ensuring timely resolution. - Document all customer interactions accurately within the customer relationship management (CRM) system. - Process customer requests, orders, returns, service appointments, account updates, and other transactions as required. - Escalate complex issues to supervisors or appropriate departments when necessary. - Maintain a high level of product and service knowledge to effectively assist customers. - Follow established call handling procedures, quality standards, and customer service protocols. - Meet or exceed key performance indicators (KPIs), including customer satisfaction, response time, call quality, and productivity metrics. - Assist customers through multiple communication channels, including phone, email, text