Servicenow Architect

Note: This is a primarly remote role but Must be comfortable working fully onsite in Fort Bragg/Fayetteville, NC, for the first two weeks and then one week per month as needed. Position Overview We are seeking an experienced ServiceNow Technical Architect with a strong combination of technical expertise, enterprise architecture, strategic advisory, and client-facing consulting experience. The ideal candidate will lead ServiceNow platform assessments, define technical roadmaps, design scalable solutions, and drive platform optimization across multiple ServiceNow modules. This role also involves supporting pre-sales activities, including proposal development, Statements of Work (SOWs), effort estimation, solution scoping, and client presentations. The successful candidate will serve as a trusted advisor, aligning ServiceNow capabilities with business objectives while ensuring platform governance, operational efficiency, and adherence to industry best practices.

Key Responsibilities

Strategic Advisory & Consulting Assess existing ServiceNow environments and define future-state platform strategies aligned with business objectives. Develop strategic roadmaps for platform modernization, optimization, governance, and module adoption. Evaluate business processes and recommend solutions across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. Establish platform governance models, KPIs, and continuous improvement frameworks. Lead client workshops to gather requirements, facilitate stakeholder alignment, and define solution approaches. Identify opportunities for workflow automation, process standardization, and operational optimization. Provide strategic recommendations on ServiceNow capabilities, licensing, and platform adoption. 2. Technical Architecture & Implementation Design, configure, customize, and implement ServiceNow solutions across modules such as Incident, Problem, Change, Knowledge Management, CMDB, Discovery, and HRSD. Provide hands-on technical leadership in platform architecture, scripting, workflow development, and integrations. Conduct platform health scans, technical debt assessments, performance reviews, and scalability evaluations. Design and manage integrations with third-party tools, including Qualys, Tenable, Microsoft SCCM, and JAMF. Ensure adherence to ServiceNow architecture standards, development best practices, security requirements, and platform governance policies. Recommend strategies to improve platform performance, maintainability, scalability, and licensing efficiency. 3. Pre-Sales, Proposals & SOW Development Partner with sales, solutioning, and delivery teams to develop technical proposals and Statements of Work (SOWs). Define project scope, deliverables, assumptions, dependencies, timelines, and resource requirements. Estimate implementation effort and support pricing strategies for advisory and technical delivery engagements. Develop solution presentations and articulate technical recommendations to clients and executive stakeholders. Ensure proposed solutions align with client requirements, delivery capabilities, timelines, and budget expectations. Required Qualifications 7+ years of hands-on ServiceNow experience across multiple modules. Strong understanding of ServiceNow architecture, platform configuration, scripting, workflows, integrations, and customization. At least 3 years of experience in technical architecture, advisory consulting, or technical delivery. At least 2 years of experience in proposal development, SOW creation, and client presentations. At least 2 years of experience leading client workshops, gathering business requirements, and translating business processes into technical solutions. Demonstrated experience in enterprise platform strategy, governance, process optimization, and solution design. Excellent communication, stakeholder management, and client-facing consulting skills. Ability to balance strategic advisory responsibilities with hands-on technical implementation. Mandatory Certifications Candidates must possess the following certifications: ServiceNow Certified System Administrator (CSA). Two or more relevant ServiceNow Certified Implementation Specialist (CIS) certifications , preferably across ITSM, ITOM, ITAM (HAM/SAM), HRSD, and Discovery. Project Management Professional (PMP) certification or equivalent. ITIL Foundation certification. Ideal Candidate Profile The ideal candidate is a technically strong ServiceNow Architect who can lead enterprise-level solution design, engage directly with clients, provide strategic platform recommendations, and contribute to business development through proposals and SOWs. Candidates should demonstrate both hands-on implementation expertise and the ability to communicate effectively with technical teams, business stakeholders, and executive leadership.