ServiceNow Employee Center Consultant
ServiceNow Employee Center Consultant -Solution Designer / Lead Remote Contract role
What You'll Do
Run design workshops with IT and Marketing to define the homepage, taxonomy, menus, topics, quick links, and content zones Design the user criteria, audience groups, and role-based access model, and document it so the client can maintain it Define reusable page patterns for IT and Marketing so they can build and manage their own pages after launch Review existing Service Portal and intranet content with the client and drive keep, rewrite, link, or retire decisions Direct and review the work of two offshore developers, including configuration, theming, and content migration Plan and run functional testing, UAT, and accessibility and responsive reviews Lead the train-the-trainer sessions, go-live readiness, cutover, and hypercare Flag scope creep early and work with the delivery manager on change control Write the legacy retirement recommendation and phase 2 backlog at close What You Bring Required 3+ years of ServiceNow experience, with at least 2 full Employee Center implementations (EC Pro strongly preferred) Hands-on experience with taxonomies, topics, audiences, user criteria, and role-based visibility in Employee Center Strong command of OOTB Employee Center components, widgets, branding, and theming Experience migrating content from Service Portal or another intranet Comfort facilitating workshops and UAT with non-technical business users Able to review offshore developer work and give clear, direct feedback Clear written and verbal communication Nice to have ServiceNow CSA certification or higher Experience with banking or other regulated industries Familiarity with accessibility standards (WCAG) in a ServiceNow context Prior experience working with offshore delivery teams Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit Dexian | Unlock trajectory-changing opportunities. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.