Short-Term Rental & Guest Experience Manager (Airbnb Portfolio)

Overview: Our client is an established short-term rental property management business that runs a large portfolio of Airbnb listings across two accounts. As a Short-Term Rental & Guest Experience Manager (Airbnb Portfolio) , you will take ownership of day-to-day operations for a portfolio of about 115 Airbnb listings, keeping guests happy and units guest-ready. You will be the central link between the overnight team, cleaning and maintenance staff, and the director. You will also resolve issues independently and help the business regain Superhost status and lift its rating from 4.7 to 4.8. This is a high-impact, high-autonomy role for someone who loves hospitality and thrives on keeping every detail on track. Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST Responsibilities: Manage day-to-day guest communication to keep response times fast and guest satisfaction high Coordinate with the cleaning manager and maintenance manager to keep units guest-ready and issues resolved promptly Track guest damage claims and report them in time to stay within Airbnb's 14-day claim window Review the full account monthly and recommend pricing adjustments to improve occupancy and profitability Facilitate communication between the overnight team, cleaning and maintenance staff, and the director Resolve issues independently and escalate only true emergencies to protect the brand's reputation Must-Have Requirements: 3-4 years of experience managing Airbnb listings , with adaptability to platform changes Hospitality industry background preferred Strong attention to detail and high organizational skills Self-starter who can resolve issues independently with minimal supervision Excellent written communication and guest service skills with a warm, professional tone Leadership ability to coordinate several team members across communication channels

Nice-to-Have

Requirements: Bonus if you have hands-on experience with Turno or similar property operations tools It helps if you have experience reviewing pricing and occupancy performance for rental portfolios Bonus if you have worked alongside cleaning and maintenance teams in a hospitality setting Why Join This Team? Full-time, remote role with a daytime schedule in Eastern Time Real ownership of a large portfolio of about 115 listings Clear, measurable goals: regaining Superhost status and raising the rating from 4.7 to 4.8 Close collaboration with a supportive overnight team, cleaning and maintenance managers, and the director Potential to expand to support additional accounts if the engagement goes well Independent Contractor Perks: Permanent work from home Immediate hiring Health Insurance Coverage for eligible locations Note: Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.