Spanish Bilingual Remote Customer Service Representative

Job Overview Company: Vimo Job Location: Peoria, IL 61614 Position Type: Full Time Salary: $19.00-$20.50 hourly Remote work We are hiring Remote Customer Service Representatives to deliver an exceptional customer experience for health insurance enrollment. Requirements 18 years of age or older Complete background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the training period Committed to full attendance for paid 3‑week training period Minimum internet speed of 100mb/s with a hard‑wired ethernet cable/fiber broadband connection Not compatible with mobile internet service providers, satellites, Wi‑Fi adapters/extenders, or Wi‑Fi internet access Essential Responsibilities Inbound and outbound calls Deliver the highest level of customer service consistently Manage customer accounts and provide technical support Application data entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem‑solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Pass required exams for training and certifications Adhere to regulated guidelines for communications via all channels Qualifications Moderate to advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self‑motivated and success‑driven What We Offer Paid training Full‑time, seasonal role with competitive hourly pay Performance and attendance‑based incentives in addition to base pay Convenience of working from home Collaborative and supportive team environment 401(k) match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (Not required) Previous experience in customer support or technical support roles Experience with group or individual health insurance, or the Affordable Care Act Experience in a call center Familiarity with CRM systems and practices Spanish bilingual (additional plus) #J-18808-Ljbffr