Spanish‑Bilingual Remote Customer Service Representative – Full‑Time Seasonal Role Supporting Health Insurance Enrollment & Customer Success

About brighthush – Transforming Health Insurance Enrollment Nationwide

At brighthush, we are on a mission to simplify the often‑complex journey of health insurance enrollment for millions of Americans. By leveraging cutting‑edge technology, data‑driven insights, and a deep commitment to customer empowerment, we help families, individuals, and small businesses navigate the Affordable Care Act (ACA) landscape with confidence. Our culture is built on collaboration, continuous learning, and a genuine desire to make a positive impact on the lives of the people we serve.

Why This Role Matters

As a Spanish‑Bilingual Remote Customer Service Representative, you will be the trusted voice that guides English‑ and Spanish‑speaking consumers through the enrollment process, answers technical questions, and resolves issues with empathy and efficiency. Your work directly contributes to brighthush’s core promise: making health insurance enrollment fast, clear, and stress‑free.

Position Overview

This is a full‑time, seasonal opportunity based out of Las Cruces, NM (remote). You will work from the comfort of your own home, handling inbound and outbound calls, live chats, and data‑entry tasks. Compensation ranges from $19.00 to $20.50 per hour plus performance‑based incentives, with a comprehensive benefits package that includes 401(k) matching, an Individual Coverage HRA (ICHRA), and paid time off.

Key Responsibilities

• Customer Interaction: Answer inbound calls and initiate outbound calls to assist customers with health insurance enrollment, plan selection, and coverage questions.
• Technical Support: Provide step‑by‑step guidance on using brighthush’s online portal, troubleshoot login issues, and resolve technical glitches.
• Data Management: Accurately enter application information into the system, verify data integrity, and maintain up‑to‑date customer records.
• Live Chat Assistance: Respond to chat inquiries in both English and Spanish, ensuring timely and helpful responses.
• Policy & Procedure Adherence: Follow regulated communication guidelines, privacy rules, and internal SOPs across all channels.
• Problem‑Solving: Apply creative solutions to unique customer challenges while staying within compliance parameters.
• Multitasking & Prioritization: Manage multiple tasks—calls, chats, data entry, and documentation—while meeting service level agreements.
• Continuous Learning: Complete all required training modules, pass certifications, and stay current on product updates and regulatory changes.
• Team Collaboration: Share insights with teammates, contribute to knowledge bases, and participate in regular huddles to improve service quality.

Essential Qualifications

• Age 18 or older with the ability to pass a background check and drug test within three days of hire.
• Strong command of both English and Spanish (spoken and written) with excellent verbal communication skills.
• Moderate to advanced computer proficiency; comfortable navigating multiple software platforms simultaneously.
• High level of professionalism, patience, and empathy when dealing with diverse customer needs.
• Self‑motivated, goal‑oriented, and capable of thriving in a remote work environment.
• Reliable, private, and secure workspace that meets data‑privacy standards.
• Personal device equipped with a functional camera for training and a wired Ethernet connection of at least 100 Mbps (no reliance on mobile or Wi‑Fi).

Preferred (But Not Required) Experience

• Previous experience in customer service, technical support, or call‑center environments.
• Familiarity with health insurance concepts, ACA enrollment, or group/individual coverage.
• Experience using Customer Relationship Management (CRM) platforms.
• Prior exposure to remote work structures and self‑managed schedules.

Core Skills & Competencies

• Communication: Ability to convey complex information clearly in both languages.
• Active Listening: Detecting customer intent, concerns, and emotions to provide tailored solutions.
• Problem‑Solving: Quick identification of root causes and implementation of effective fixes.
• Time Management: Prioritizing tasks to meet call‑handling targets while maintaining quality.
• Tech Savvy: Comfort with SaaS tools, web‑based portals, and troubleshooting hardware/software issues.
• Compliance Awareness: Understanding of HIPAA, ACA regulations, and internal data‑security policies.

Compensation, Perks & Benefits

While exact figures may vary based on experience, all successful candidates can expect:

• Hourly pay ranging from $19.00 – $20.50 plus performance‑based bonuses.
• Paid three‑week training program (fully compensated).
• 401(k) plan with employer matching contributions.
• Individual Coverage Health Reimbursement Arrangement (ICHRA) to help cover medical expenses.
• Paid Time Off (PTO) to support work‑life balance.
• Remote‑first work environment with a stipend for home office setup (optional).
• Opportunities for career advancement into supervisory, training, or specialist roles.
• Regular recognition programs celebrating top performers.

Work Environment & Culture at brighthush

Our remote workforce is built on trust, autonomy, and a shared purpose. At brighthus h, you’ll experience:

• Collaborative Team Spirit: Daily huddles, virtual coffee chats, and cross‑departmental projects keep you connected.
• Learning Culture: Access to online courses, certifications, and mentorship programs to sharpen your skill set.
• Inclusive Environment: We celebrate diversity, encourage bilingual talent, and provide resources for professional growth.
• Transparent Leadership: Regular updates from senior leaders on company goals, performance metrics, and upcoming initiatives.
• Well‑Being Focus: Wellness stipends, mental‑health resources, and flexible scheduling to support your personal life.

Career Growth & Development Pathways

Starting as a Remote Customer Service Representative opens doors to a variety of future roles within brighthush, such as:

• Team Lead / Supervisor: Oversee a group of reps, coach performance, and drive quality initiatives. • Training Specialist: Design and deliver onboarding and ongoing training modules. • Quality Assurance Analyst: Evaluate calls, provide feedback, and ensure compliance. • Product Specialist / Technical Support Engineer: Deepen technical knowledge and support product development. • Operations Manager: Manage workflow, staffing, and performance metrics across multiple locations.