Remote Position
Sr. Consultant, Systems Integration Enablement
🌍 Remote · United States
💼 Full-time
YOUR MISSION
The Senior Consultant, Integrations Enablement is responsible for building the capabilities, processes, and cross-functional alignment required for successful integration delivery across Nulogy’s partner ecosystem. This role ensures implementation partners and customers are equipped to deliver high-quality integration outcomes that drive customer satisfaction and long-term value.
In addition, this leader will identify and remove operational barriers, optimize Customer Lifecycle (CLC) processes, and strengthen collaboration between partners and internal teams to create a scalable and efficient integration delivery model.
KEY RESPONSIBILITIES- Serve as an escalation point for complex integration delivery challenges, partnering with customers, implementation partners, and internal stakeholders to drive successful outcomes and maintain customer satisfaction.
- Foster strong cross-functional relationships across Nulogy and its partner ecosystem, proactively identifying and resolving organizational barriers that impact integration delivery and customer success.
- Partner with Professional Services leadership to develop resource strategies and capacity plans that support scalable integration delivery across customers and implementation partners.
- Drive the evolution of processes, tools, and operating models that enable partners and internal teams to deliver integrations efficiently, consistently, and at scale.
- Ensure implementation partners and customers are appropriately supported during solution discovery and integration planning activities, enabling accurate scoping and successful delivery outcomes.
- Build and maintain the frameworks, documentation, training, and best practices required to enable successful integration delivery by partners and customers.
- Champion operational excellence by identifying opportunities to improve integration delivery efficiency, quality, predictability, and customer experience throughout the Customer Lifecycle (CLC).
- Partner with Finance and other internal stakeholders to ensure alignment and transparency regarding project changes, commercial impacts, and customer commitments.
- Provide leadership and guidance on managing changes to integration scope, solution design, timelines, and delivery plans to minimize risk and maintain customer success.
- Lead and contribute to strategic initiatives that strengthen Nulogy’s integration capabilities, partner ecosystem, and overall scalability.
- Lead, coach, and develop a high-performing team through regular feedback, career development planning, performance management, and mentorship.
- Build a model to help partners recruit, hire, and onboard top talent to support the growth and maturity of the integrations function within their organization.
- Lead the implementation of Nulogy’s most complex integration projects
- Partner with product management to continually improve our suite of integration technologies
- Provide documentation and reference material to enable our Global Support team
- Work well in small teams and are a good team player
- Enjoy fast paced environments with competing deadlines
- Friendly, empathetic, patient, and personable even under stressful circumstances
- Organized and hardworking
- Eager to build lasting relationships with our customers and their employees
- Able to be persuasive and manage customer expectations
- Possess outstanding written and verbal communication skills
- Demonstrate a strong ability to solve problems creatively, and systematically
- Demonstrate great attention to detail, and be an organized thinker
- Deftly and diplomatically navigate complex interpersonal dynamics
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