Remote Position
SRE Site Reliability Engineer - Data Visualization - Senior Observability Engineer Telemetry & Tooling
🌍 Remote · United States
💼 Full-time
SRE Site Reliability Engineer - Data Visualization - Senior Observability Engineer – Telemetry & Tooling SRE Data Visualization & Scorecard Engineer Grafana / ServiceNow / Power BI Employment Type: W2 Only (No C2C) Location: Remote We are seeking an SRE Data Visualization & Scorecard Engineer to design and deliver the Central SRE Golden Dashboard and enterprise-wide SRE scorecards for 40+ healthcare applications. This role transforms telemetry and ITSM data into intuitive, actionable insights used by executives, operations teams, and SRE leadership.
Key Responsibilities
- Design, build, and optimize SRE dashboards and scorecards covering reliability, maturity, MTTx trends, incident/risk analytics, and operational performance.
- Develop and maintain the enterprise-level Golden Dashboard as the single pane of glass for leadership, operations, and SRE governance.
- Integrate and model data from observability platforms and ServiceNow into a unified reporting and analytics layer.
- Define, document, and standardize metric definitions, calculation logic, data lineage, and data quality validation checks.
- Create user guides, training materials, and walkthroughs to ensure all stakeholders understand dashboard usage and interpretation.
- Partner with SRE, operations, infrastructure, and BI teams to drive adoption and continuous improvement. Required Experience & Skills
- 7+ years of experience in Data Visualization, BI Engineering, Analytics Engineering, or similar roles.
- Strong hands-on expertise with Grafana and/or Power BI (or comparable BI/analytics tools).
- Experience working with ServiceNow Performance Analytics or building dashboards using ITSM datasets.
- Strong proficiency in SQL, data modeling, and time-series analytics.
- Proven experience delivering executive-level and operational dashboards in SRE, IT operations, or technology environments.
- Strong communication skills with the ability to create clear, intuitive, and meaningful visualizations. Preferred / Nice to Have
- Experience in healthcare IT (IT operations, clinical operations, quality/safety reporting).
- Familiarity integrating data from tools like Splunk, Dynatrace, AppDynamics, Datadog, or similar observability platforms.
- Understanding of SRE concepts such as SLIs, SLOs, error budgets, incident patterns, and MTTR/MTTI metrics. Apply tot his job