State of TN FASC CSR- Remote

Contractor Opportunity: Remote Contact Center - Call Center Agent Location: Remote - Engagement Type: Contractor via Third-Party Supplier Contracting Entity: Accenture Supplier of Record: Experis / Manpower Group Start Date: 11/30/2026 Duration: 6 Months with potential for extension About The Role We are seeking qualified contractors to fulfil the role of a Contact Call Center Agent, for the State of TN Family Assistance Service center. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 4:30 PM Eastern Standard Time / 9 a.m. to 5:30 p.m. Eastern Standard Time Contractors will be engaged and paid by a third-party payroll supplier, Manpower/Experis, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties Respond to incoming calls, chats, and emails from customers regarding program inquiries Assist with customer portal account creation and maintenance Conduct outreach calls and emails as needed Document interactions accurately in call logs and escalate issues when appropriate Deliverables / Project Scope Provide timely and accurate information to customers about SNAP and Families First programs Research and resolve inquiries using multiple systems and relay findings clearly Maintain compliance with call flow scripts and quality standards Identify and report trends or risks to management promptly Collaboration Tools / Platforms Microsoft Teams for communication and collaboration MS Outlook, Excel, and Word for documentation and reporting Secure internal systems for case research and data entry Email and chat platforms for customer outreach and support Basic Qualifications HS Diploma or GED Minimum of 1 year of call center experience Minimum of 2-Years Customer Service experience

Preferred Qualifications

Experience supporting government assistance programs (e.g., SNAP, Families First) Familiarity with multi-system navigation and case management tools Tennessee resident a plus Ability to adapt quickly to changing processes and demonstrate resilience under pressure Strong problem-solving skills and capability to identify trends or escalate issues effectively Additional Information / Requirements Strong Data Entry Skills, Strong listening, verbal and written communication experience Proficiency with computers, experience using the internet, email, MS Outlook, Teams, Excel and Word At home internet access sufficient to handle calls received via the internet Quiet and private remote work location Hours of Operation Monday-Friday between the hours of 8:00 a.m. – 4:30 p.m. CST Training Hours: 8:00 a.m. to 4:30 p.m. CST 1 week of training & 1 week of nesting/mock calls How To Apply Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Manpower/Experis, for next steps. This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture. The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances. Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States. Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture. About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is: In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or action, or Consistent with Accenture’s legal duty to furnish information California residents or those planning to work from Los Angeles county should review additional notifications here . Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation

Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Experis / Manpower Group, and varies depending on factors such as location, role, skill set, and experience. As required by law, below you’ll find the reasonable range of compensation Experis / Manpower Group expects to pay for this role as set forth below. We anticipate this contractor role will be posted until 12/3/2026. Experis / Manpower Group offers a market competitive suite of benefits that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance. Location Hourly Range California $20.00 - $30.00 Colorado $18.00 - $27.00 Connecticut $19.00 - $28.00 District of Columbia $22.00 - $32.00 Illinois $18.00 - $28.00 Maine $18.00 - $26.00 Maryland $19.00 - $29.00 Massachusetts $21.00 - $31.00 Minnesota $19.00 - $28.00 New Jersey $20.00 - $30.00 New York $21.00 - $32.00 Ohio $17.00 - $26.00 Virginia $18.00 - $27.00 Washington $22.00 - $33.00 Drug-Free Workplace Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited. Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law. Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement. Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities. Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.