Strategic Account Manager

Company Vision Akrivis Team is a nationally recognized real estate valuation expert for lending, wealth management, and legal institutions in addition to individual customers. We engage our team of experts to deliver the most accurate and timely valuation solutions. We are looking for a team member to add to our family as we continue to grow. This team member should demonstrate our family’s Core Values of: We are Family | Always Transparent | Embrace Growth & Innovation | Be Admirable We're a Boatload of Fun General Purpose We are seeking a proactive, relationship-driven Strategic Account Manager to grow and protect existing customer relationships with banks, credit unions, lenders, and other organizations. This primarily remote role focuses on account expansion, customer retention, and measurable new business within relationships Akrivis has already earned. Responsibilities include developing account plans, reaching out to customers, expanding into additional departments and branches, recovering declining or dormant accounts, and working with internal teams to address issues that affect customer relationships. Success requires strong communication, thoughtful follow-through, a disciplined approach to sales activities, and comfort with remote meetings and approximately 10–15% travel. Typical Duties Develop and execute growth plans for established B2B customers. Expand relationships across departments, decision-makers, markets, and services. Proactively engage customers to uncover new business opportunities. Monitor revenue trends and address declining account activity. Reengage dormant customers and restore ordering activity. Conduct account reviews to identify needs and growth opportunities. Support NBD during customer transitions and relationship handoffs. Collaborate internally to resolve customer concerns and protect revenue. Maintain accurate CRM records, account plans, and sales opportunities. Demonstrate measurable sales activity and ownership of account results.

Minimum Qualifications

Demonstrate and uphold our Core Values. Minimum two years of experience in account management, sales, or related roles. Strong communication skills and ability to build trusted business relationships. Outgoing and comfortable with customer outreach, meetings, and presentations. Strong organizational skills to independently manage accounts and follow-ups. Proficient in Microsoft Office 365, CRM systems, and digital tools. Ability to analyze customer activity and revenue trends to drive action. Self-motivated and collaborative across Sales, Operations, and Leadership. Banking, lending, real estate, or valuation experience preferred. Willingness to travel approximately 10–15% for customer relationships. Comfortable working remotely in a fast-paced, growing organization. KNOWLEDGE, SKILLS & ABILITIES Knowledge/Skills of: Microsoft Office 365 | CRM and Account Management Systems | Customer Relationship Management | [Financial Services and Valuation Concepts (Preferred)] Skill in: Proactive Outreach | Consultative Sales | Account Expansion | Relationship Building | Communication Ability to: Work independently in a primarily remote environment | Organize follow-ups and meetings | Analyze customer trends | Collaborate across teams | Travel periodically | Demonstrate and support our Core Values Compensation & Benefits Base salary plus monthly, quarterly, and annual performance incentive opportunities. Paid time off Employer-supported health coverage and HSA contributions Dental and vision coverage 401(k) company match Cell phone support Flexible primarily remote work arrangements. Additional benefit details are provided during the hiring process.