Strategic Client Success Manager

Driving adoption and measurable value across a portfolio of enterprise accounts, the full-time Strategic Client Success Manager will serve as the primary point of accountability for client health, focusing on risk management, onboarding, and compliance systems in a remote capacity. Key responsibilities Translate adoption data and business outcomes into actionable success plans for clients Identify at-risk accounts and lead responses to protect and grow client relationships Consult with clients post-deployment to ensure effective use of Intapp solutions and features Required qualifications 8+ years of experience in client success, solution advisory, or consulting roles within professional services, preferably in the legal industry Demonstrated expertise with Intapp Intake, Conflicts, and/or Terms or related risk management and compliance domains Proven ability to manage executive-level stakeholder relationships across a portfolio of enterprise accounts Bachelor's degree required Ability to travel up to 10-20% of the year for client visits and industry events Experience: 10 years required