Strategic Customer Business Manager – brighthush West Region (Ice Cream Category Growth & Digital Activation)

Welcome to brighthush – The World’s Sweetest Innovation Hub

At brighthush, we don’t just make ice cream – we craft moments of joy that ripple across 76 countries and touch the lives of millions every day. With a heritage built on iconic brands and a future powered by data, AI, and relentless curiosity, brighthush stands as the globe’s largest pure‑play ice‑cream company. Our portfolio, once known under legendary names, now lives under the brighthush umbrella, delivering unforgettable flavors while championing sustainability, inclusivity, and bold growth.

Our culture is built on speed, simplicity, and shared ownership. We turn ideas into action, trust our people to lead, and celebrate teamwork that drives measurable results. If you thrive in a high‑performance, collaborative environment where digital transformation meets classic delight, brighthush is the place to unleash your potential.

Role Overview – Customer Business Manager, brighthush West Region

As the Customer Business Manager for the brighthush West Region, you will be the commercial engine that powers our partnership with one of the nation’s most strategic retail allies. You’ll own the end‑to‑end relationship, translating market insights, shopper behavior, and brand ambition into joint business plans that accelerate profitable growth, expand distribution, and deepen category relevance.

This is a remote‑first role with travel across the brighthush West Region as needed. You must be legally authorized to work in the United States on a full‑time basis without sponsorship.

Key Responsibilities

• Strategic Partnership Management: Build and nurture trusted advisor relationships with brighthush retail stakeholders at both division and corporate levels, ensuring alignment of objectives and seamless communication.
• Revenue & Profitability Delivery: Meet or exceed sales, profit, share, distribution, and execution targets for the entire brighthush portfolio while maximizing return on retail investment.
• Joint Business Planning: Lead annual and rolling business planning cycles, co‑creating strategic plans that blend retailer priorities with brighthush brand goals.
• Category Growth Execution: Drive regional initiatives across assortment, merchandising, promotions, retail execution, and digital commerce to capture incremental growth.
• Opportunity Identification: Spot and act on opportunities to expand SKU distribution, optimize shelf space, and enhance promotional effectiveness.
• Financial Discipline: Apply P&L management, trade strategy, net revenue management, and financial modeling to guide investment decisions.
• Cross‑Functional Collaboration: Partner with Shopper Marketing, Category Management, Category Insights, dCommerce, Business Development, Supply Chain, and Finance to translate strategy into marketplace execution.
• Insight‑Driven Recommendations: Leverage shopper data, brand priorities, and operational realities to craft persuasive, growth‑focused recommendations for the retailer.
• Performance Monitoring: Track key performance indicators, generate actionable reports, and adjust tactics in real time to stay ahead of market dynamics.

Essential Qualifications

• 5+ years of experience in customer business development, sales, account management, category management, or a comparable commercial leadership role within large‑scale retail environments.
• Demonstrated success in managing joint business plans and delivering measurable revenue and profit growth.
• Strong financial acumen – comfortable with P&L statements, trade spend analysis, and ROI calculations.
• Proven ability to influence senior stakeholders, both internally and externally, with a consultative, low‑ego approach.
• Excellent analytical skills – ability to synthesize complex data into clear, actionable strategies.
• Deep understanding of retail execution, assortment planning, promotional strategy, and category growth fundamentals.
• Exceptional communication and presentation skills, with a track record of building credibility quickly.
• Self‑starter mindset, comfortable thriving in fast‑moving, evolving environments while juggling multiple priorities.
• Legal authorization to work in the United States on a full‑time basis without sponsorship.

Preferred Qualifications

• Experience within the frozen desserts or broader consumer packaged goods (CPG) sector.
• Hands‑on experience with digital commerce platforms, AI‑driven insights, or advanced analytics tools.
• Advanced degree (MBA, Master’s in Marketing, or related field) or relevant certifications.
• Track record of leading multi‑disciplinary projects that integrate marketing, supply chain, and finance.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while executing the details that drive growth.
• Negotiation & Influence: Skilled at crafting win‑win agreements and securing buy‑in from diverse stakeholders.
• Data Literacy: Comfortable interpreting shopper data, market trends, and financial metrics.
• Collaboration: Strong team player who thrives in cross‑functional environments.
• Adaptability: Agile mindset that embraces change, digital tools, and continuous improvement.
• Customer‑Centricity: Deep empathy for retailer needs and a relentless focus on delivering value.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Business Manager, you will have access to:

• Mentorship programs with senior commercial leaders and brand strategists.
• Rotational assignments across category management, shopper insights, and digital commerce.
• Sponsored certifications in data analytics, AI applications, and advanced negotiation.
• Leadership development tracks that prepare high‑potential talent for regional and global roles.
• Opportunities to present at industry conferences and internal innovation forums.

Culture & Work Environment at brighthush

Our culture is built on three pillars: Ownership, Collaboration, and Innovation. We celebrate diverse perspectives, encourage low‑ego communication, and empower every team member to act like an owner. Whether you’re working from home or traveling to a retailer’s distribution center, you’ll find a supportive network that values your ideas and rewards results.

• Inclusive Atmosphere: A workplace where every voice is heard, and differences are celebrated.
• Flexibility: Remote‑first policy with flexible hours to support work‑life harmony.
• Health & Well‑Being: Comprehensive wellness programs, mental‑health resources, and fitness stipends.
• Community Impact: Participation in brighthush’s sustainability initiatives and community outreach programs.

Compensation, Perks & Benefits

brighthush offers a market‑competitive total rewards package designed to attract and retain top talent.

• Base Salary: $103,000 – $154,400, calibrated based on experience, expertise, and geographic considerations.
• Performance Bonus: Eligibility for an annual bonus tied to individual and company performance.
• Equity Opportunities: Potential for stock‑based incentives for long‑term partnership.
• Health Benefits: Medical, dental, vision, and prescription coverage with multiple plan options.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, holidays, sick leave, and parental leave.
• Learning Stipends: Annual budget for courses, conferences, and certifications.
• Well‑Being Programs: Employee assistance, wellness challenges, and mental‑health days.

Why Join brighthush?

We are on a mission to make life sweeter, one scoop at a time, while pushing the boundaries of what a consumer‑focused business can achieve. At brighthush you will:

• Play a pivotal role in shaping the future of the ice‑cream category across a major retail network.
• Enjoy real accountability with visible impact on revenue, brand equity, and shopper experience.
• Experiment freely, challenge the status quo, and leverage cutting‑edge digital tools.
• Grow alongside a company that rewards performance, celebrates learning, and invests in your career trajectory.

Ready to Build the Future of Ice Cream?

If you are passionate about creating delightful consumer experiences, thrive on data‑driven decision‑making, and are eager to partner with a leading retailer to drive category growth, we want to hear from you. Apply now by clicking the link below, upload your resume, and tell us why you’re the perfect fit for brighthush.

Apply to This Role

Equal Opportunity & Accessibility

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every employee can thrive, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

If you require accommodations during the recruitment process, please email us at [email protected]. This address is dedicated solely to assistance requests and will not be used for general inquiries.

Next Steps

Submit your application online. Our talent acquisition team will review your credentials and reach out with next steps. We look forward to potentially welcoming you to the brighthush family, where your ambition meets our ambition, and together we’ll create the next generation of ice‑cream moments.