Strategic Customer Enablement Program Manager – Building and Scaling ProCX Academy at brighthush

About brighthush and the Future of Professional Customer Development

brighthush is a global leader in high‑performance building solutions, delivering innovative products and services that empower contractors, builders, and homeowners to create safer, more sustainable, and more beautiful spaces. With a legacy of engineering excellence and a forward‑thinking culture, brighthush is committed to redefining the industry through technology, education, and customer partnership. Our mission is to enable every professional in the construction and renovation market to achieve their full potential, and we do that by investing in the people who build our world.

At the heart of this mission is the ProCX Academy, a groundbreaking contractor education and certification program designed to accelerate customer growth, elevate installation quality, and drive sales effectiveness. As we expand our reach across North America, we need a visionary leader to build, launch, and scale this program from the ground up. If you thrive on turning ambiguity into structure, enjoy leading cross‑functional teams, and are passionate about creating measurable business impact, we want you to join brighthush as our next Customer Enablement Program Manager.

Why This Role Matters

The Customer Enablement Program Manager will become the architect of brighthush’s most ambitious customer‑centric initiative. By establishing a robust operating model, governance framework, and performance measurement system, you will directly influence the success of our contractor partners, the quality of installations, and the growth of our sales pipeline. Your work will shape the future of professional development within the industry and set a new standard for how a leading manufacturer supports its ecosystem.

Key Responsibilities

Build and Launch New Programs

• Lead the end‑to‑end development, launch, and ongoing management of the ProCX Academy.
• Design and implement the operating model, governance structure, processes, and performance framework that will sustain long‑term success.
• Create detailed launch plans, project timelines, milestone calendars, resource allocation matrices, risk mitigation strategies, and implementation roadmaps.
• Pilot new learning modules and certification tracks, then scale successful initiatives across the organization.
• Develop transition plans that move pilot programs into fully integrated, enterprise‑level operations.

Drive Cross‑Functional Execution

• Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong, collaborative relationships across all business channels and functions to ensure alignment and adoption.

Establish Operational Excellence

• Design and implement standard operating procedures (SOPs), governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement initiatives.
• Develop and maintain launch readiness plans, success criteria, service level agreements (SLAs), and operating standards.
• Ensure initiatives transition smoothly from concept and launch into sustainable ongoing operations.

Measure Performance and Business Impact

• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify improvement opportunities, and make data‑driven recommendations.
• Translate insights into actionable plans that enhance customer engagement, learning outcomes, operational efficiency, and business results.
• Provide leadership with clear performance updates, recommendations, and future roadmap priorities.

Lead and Influence

• Lead and develop Academy team members and external delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Required Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
• Demonstrated success leading complex cross‑functional initiatives from concept through launch and scale.
• Strong project management skills with a proven track record of delivering on time, within scope, and within budget.
• Excellent communication and stakeholder management abilities, capable of influencing without direct authority.
• Analytical mindset with the ability to translate data into actionable insights.
• Experience in the building products or construction industry is highly desirable.
• Proficiency with project management tools (e.g., MS Project, Asana, Jira) and data visualization platforms (e.g., Power BI, Tableau).

Preferred Qualifications

• Advanced degree in Business Administration, Engineering, Education, or a related discipline.
• Experience designing and delivering large‑scale professional development or certification programs.
• Knowledge of industry standards such as ISO, OSHA, or local building codes.
• Background in change management and organizational development.
• Fluency in additional languages is a plus.

Skills & Competencies for Success

• Strategic Thinking & Visionary Leadership
• Program & Project Management Excellence
• Cross‑Functional Collaboration & Influence
• Data‑Driven Decision Making
• Change Management & Continuous Improvement
• Customer‑Centric Mindset
• Adaptability & Resilience
• Strong Written & Verbal Communication

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As Customer Enablement Program Manager, you will:

• Lead a high‑impact program that directly influences the success of our contractor partners and the growth of the company.
• Collaborate with senior leaders across Sales, Product, and Engineering, gaining exposure to all facets of the business.
• Develop expertise in program management, learning operations, and customer enablement—skills that are highly transferable across industries.
• Participate in leadership development workshops, mentorship programs, and industry conferences.
• Have the opportunity to shape the future of professional development within a global organization.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusion. Our remote‑first environment is supported by:

• Flexible work hours that respect work‑life balance.
• Regular virtual town halls and cross‑functional knowledge‑sharing sessions.
• A commitment to diversity, equity, and inclusion, with employee resource groups and mentorship programs.
• Access to cutting‑edge technology and tools that empower you to work efficiently from anywhere.
• A supportive team that celebrates successes and learns from challenges together.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior program management roles.
• Performance‑based bonuses tied to program milestones and business impact.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Flexible remote work policy with occasional travel (25‑40%) to key facilities and events.

How to Apply

If you are ready to build the future of professional customer development and make a lasting impact at brighthush, we encourage you to apply today. Submit your resume, cover letter, and any relevant portfolio or case studies that demonstrate your program management expertise.

Join brighthush and help us empower contractors worldwide to build brighter, safer, and more sustainable homes.