Strategic Customer Enablement Program Manager – Lead Academy Development & Cross‑Functional Execution at brighthush

About brighthush and the Future of Professional Customer Development

brighthush is a global leader in high‑performance building solutions, renowned for its commitment to innovation, quality, and customer success. With a portfolio that spans residential and commercial markets, brighthush empowers contractors, builders, and installers to deliver exceptional results for homeowners and businesses worldwide. Our mission is to elevate the entire construction ecosystem by providing the tools, training, and support that professionals need to thrive.

In an industry where technology, sustainability, and customer expectations evolve at lightning speed, the role of a Customer Enablement Program Manager has never been more critical. At brighthush, we are launching ProCX Academy, a cutting‑edge education and certification platform designed to accelerate contractor growth, enhance installation quality, and drive measurable business outcomes. This initiative will become the cornerstone of our professional customer development strategy, and we need a visionary leader to bring it to life.

Role Overview

As the Strategic Customer Enablement Program Manager, you will be the architect and champion of ProCX Academy. You will translate a bold vision into a scalable, high‑impact program that spans sales, installation, product, marketing, customer experience, IT, finance, HR, and legal functions. Your work will directly influence how contractors learn, certify, and apply brighthush products, ultimately shaping the future of the industry.

Key Responsibilities

• Program Design & Launch – Lead the end‑to‑end creation of ProCX Academy, from concept through pilot, launch, and continuous improvement.
• Operating Model & Governance – Build a robust operating framework, including governance structures, standard operating procedures, and performance metrics that ensure long‑term sustainability.
• Cross‑Functional Execution – Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities, secure resources, and maintain momentum across complex initiatives.
• Project & Program Management – Develop detailed roadmaps, timelines, milestones, risk mitigation plans, and resource allocations. Manage multiple concurrent workstreams while balancing competing stakeholder expectations.
• Performance Measurement – Define KPI frameworks, success criteria, and executive reporting mechanisms. Use data to drive continuous improvement and demonstrate ROI to senior leadership.
• Stakeholder Leadership – Build credibility and influence across functions without relying on formal authority. Facilitate decision‑making, resolve roadblocks, and keep teams focused on execution.
• Team & Partner Development – Lead and mentor Academy team members and external delivery partners. Foster a culture of learning, collaboration, and high performance.
• Change Management – Champion organizational change initiatives, ensuring smooth adoption of new processes, tools, and learning pathways.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or customer education.
• Proven track record of launching complex, cross‑functional initiatives from strategy to execution.
• Hands‑on experience building new programs, operating models, and scalable processes.
• Strong project management skills: roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational abilities, with a demonstrated capacity to juggle multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Willingness to travel 25–40% for launches, events, and customer engagements.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, or learning platform.
• Background in construction, home improvement, manufacturing, distribution, dealer networks, or contractor‑focused business models.
• Leadership experience driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal training in change management, program management, or business transformation.

Skills & Competencies

• Strategic Thinking & Execution
• Program & Project Management (Agile & Waterfall)
• Stakeholder Engagement & Influence
• Data‑Driven Decision Making
• Change Management & Continuous Improvement
• Communication & Presentation Excellence
• Collaboration & Team Leadership
• Customer‑Centric Mindset
• Adaptability & Problem Solving

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As the founder of ProCX Academy, you will:

• Gain visibility across senior leadership and influence strategic direction.
• Build a portfolio of high‑impact projects that showcase your ability to scale complex programs.
• Develop expertise in learning technology, product strategy, and contractor ecosystems.
• Access continuous learning resources, including industry conferences, certifications, and internal mentorship programs.
• Position yourself for future roles in global program management, product leadership, or executive operations.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and customer obsession. Our remote‑first environment is complemented by regular in‑person gatherings, ensuring you stay connected with colleagues and stakeholders across the globe. We value:

• Transparency and open communication.
• Empowerment to take ownership and drive results.
• Continuous learning and professional development.
• Diversity, equity, and inclusion.
• Work‑life balance and flexible scheduling.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, vision, and life insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health resources.
• Flexible work arrangements and remote work support.

Why Join brighthush?

By stepping into this role, you will:

• Own a high‑visibility strategic initiative that shapes the future of contractor education.
• Collaborate with leaders across Sales, Product, Installation, Marketing, and more.
• Drive measurable impact on customer growth, installation quality, and overall business performance.
• Build a scalable, repeatable program that can be replicated across markets.
• Experience rapid professional growth in a dynamic, fast‑paced environment.
• Be part of a company that values innovation, integrity, and customer success.

How to Apply

Ready to lead the next generation of contractor excellence? Submit your application through our careers portal or click the link below to explore this opportunity further.