Strategic Customer Engagement Business Director – Neuromuscular Therapeutics & Commercial Excellence Leader at brighthush

About brighthush and the Neuromuscular Therapeutics Landscape

brighthush stands at the cutting edge of life‑sciences innovation, dedicated to transforming the lives of patients with neuromuscular disorders. With a portfolio that spans breakthrough therapeutics, patient‑centric solutions, and data‑driven insights, we are positioned at the forefront of a rapidly evolving therapeutic area. Our mission is to bring hope to patients and families by delivering innovative treatments that address unmet medical needs. As we expand our commercial footprint across the United States, we are seeking a visionary leader to join our Customer Engagement team and drive strategic excellence in the neuromuscular space.

Position Overview

As the Strategic Customer Engagement Business Director – Neuromuscular Therapeutics & Commercial Excellence Leader, you will serve as a strategic partner to the Vice President, Head of Customer Engagement. Your role will blend strategic planning, operational execution, and cross‑functional collaboration to translate business priorities into actionable plans that accelerate growth and patient impact. You will lead governance, data‑driven decision making, and the rhythm of business for the neuromuscular portfolio, ensuring alignment across field leadership, commercial teams, and key stakeholders.

Key Responsibilities

• Trusted Advisor to Senior Leadership: Provide deep insights and actionable recommendations that elevate business performance and execution excellence.
• Business Planning Ownership: Own the full planning cycle—set strategic priorities, develop clear, actionable roadmaps, and monitor progress against key performance indicators.
• Risk & Dependency Management: Identify, assess, and mitigate risks, dependencies, and resource gaps to enable informed decision making and rapid execution.
• Cross‑Functional Alignment Champion: Ensure field leaders, marketing, medical affairs, and commercial teams are synchronized around shared objectives.
• Continuous Rhythm of Business Evolution: Lead the ongoing refinement of the Customer Engagement Rhythm of Business, strengthening governance, accountability, and operational effectiveness.
• Executive Forum Preparation: Prepare and support executive forums, business reviews, and performance discussions with concise, data‑rich recommendations.
• Integrated Business View: Maintain an integrated view of neuromuscular business priorities, aligning strategic initiatives with enterprise partners.
• Data‑Driven Strategy: Leverage data analytics, customer insights, market trends, and competitive intelligence to uncover opportunities and inform strategy.
• Complex Initiative Leadership: Drive cross‑functional initiatives that improve commercial effectiveness, operational efficiency, and patient outcomes.
• Culture Cultivation: Foster a culture of collaboration, accountability, continuous improvement, and ethical, inclusive business practices.

Essential Qualifications

• Bachelor’s degree from an accredited institution (advanced degree preferred).
• 10+ years of experience in pharmaceutical, biotech, healthcare, or related complex environments with geographically dispersed teams.
• Proven track record in strategic planning, business operations, commercial excellence, or consulting.
• Demonstrated success leading large, matrixed initiatives and driving alignment across multiple functions.
• Strong business acumen, strategic thinking, and problem‑solving skills in dynamic, ambiguous settings.
• Exceptional communication, influencing, and stakeholder management abilities, including translating complex concepts into actionable insights.
• Advanced analytical capabilities, with experience using data, customer insights, and market dynamics to shape recommendations.
• Track record of building effective governance, planning, and execution processes while managing competing priorities.

Preferred Qualifications

• Experience in neuromuscular, rare disease, or specialty therapeutic areas, with deep understanding of the commercial landscape.
• Background in management consulting, business operations, commercial strategy, or chief‑of‑staff roles, including leading transformation or operational excellence initiatives.
• Knowledge of regulatory, payer, and reimbursement frameworks specific to neuromuscular therapies.

Skills & Competencies

• Strategic Leadership: Ability to set vision, align teams, and drive execution.
• Data‑Driven Decision Making: Proficiency in analytics tools and translating data into insights.
• Stakeholder Management: Building trust and influence across senior leaders and cross‑functional partners.
• Project & Program Management: Managing complex, multi‑disciplinary initiatives with tight timelines.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Change Management: Guiding teams through transformation and fostering a culture of continuous improvement.
• Customer‑Centric Mindset: Deep empathy for patients, caregivers, and healthcare providers.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for professional advancement. As Customer Engagement Business Director, you will:

• Lead high‑impact projects that shape the future of neuromuscular therapeutics.
• Collaborate with senior executives, gaining exposure to strategic decision making at the enterprise level.
• Participate in leadership development programs, mentorship, and cross‑functional rotations.
• Access industry conferences, workshops, and continuous learning resources to stay ahead of market trends.
• Opportunity to transition into senior commercial, strategy, or executive roles within brighthush.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and patient focus. Key cultural pillars include:

• Patient‑First Philosophy: Every decision is anchored in improving patient outcomes.
• Inclusive Collaboration: Diverse perspectives are valued and integrated into strategy.
• Agile Execution: We embrace flexibility, rapid iteration, and data‑backed decision making.
• Continuous Learning: Employees are encouraged to pursue professional growth and share knowledge.
• Work‑Life Balance: Remote work flexibility, generous time‑off, and supportive policies ensure well‑being.

Compensation & Benefits

While the exact salary will be determined based on experience and fit, the expected range for this role is $185,500 – $344,500 per year. In addition to base pay, the compensation package includes:

• Performance‑based cash incentive.
• Eligibility for annual equity awards.
• Comprehensive health, dental, vision, and life insurance.
• Disability coverage and wellness programs.
• 401(k) plan with company match.
• Generous paid time off, including vacation, personal days, holidays, and flexible leave.
• Professional development stipend and tuition reimbursement.
• Remote work support and flexible scheduling.

Travel & Location

This is a fully remote position based anywhere in the United States. The role requires approximately 30% travel, including domestic and potentially international visits, to engage with field teams, partners, and key stakeholders.

How to Apply

Ready to make a tangible impact in the neuromuscular therapeutic space? Submit your application through the brighthush careers portal. We look forward to learning how your expertise can help us accelerate patient access to life‑changing treatments.

Closing Statement

At brighthush, we are building a brighter future for patients with neuromuscular disorders. If you are a strategic thinker with a passion for patient impact, commercial excellence, and cross‑functional collaboration, we invite you to join our team. Together, we will shape the next chapter of neuromuscular therapeutics and deliver meaningful change to patients and families worldwide.