Strategic Customer Operations Specialist – Driving Product Excellence & AI‑Enabled Procurement Solutions at brighthush

Introduction to brighthush

brighthush is at the forefront of redefining how modern enterprises manage their financial operations. By embedding intelligent automation directly into the transaction flow of every dollar spent, we empower finance teams to make faster, smarter decisions. Our platform processes over $200 B in annualized spend across more than 70,000 companies, automating everything from payment authorization and risk flagging to spend categorization and bookkeeping. The result? Our customers routinely save 5 % on spend and grow revenue by 16 % in their first year—outperforming firms that rely on legacy processes. At brighthush, we believe that every ambitious company deserves the same edge, and we’re building the infrastructure to make that a reality.

Why Join brighthush?

If you thrive on solving high‑stakes, data‑dense problems and want to build systems that directly influence how billions of dollars move across the globe, brighthush is the place for you. We value agency and urgency over pedigree, and we celebrate individuals who own problems end‑to‑end and make consequential decisions that shape outcomes. As a member of our team, you’ll work alongside product, engineering, design, and customer‑success leaders to create products that deliver measurable impact for our clients.

Role Overview

As a Customer Operations Specialist in the Procurement domain, you will be the linchpin that connects customer insights, product strategy, and operational excellence. Your mission is to streamline procurement workflows, reduce friction, and elevate the overall customer experience. You will partner with cross‑functional teams to translate voice‑of‑customer data into actionable product enhancements, manage launch operations for new features, and leverage AI tools to accelerate delivery and maintain a high quality bar.

Key Responsibilities

• Voice‑of‑Customer Champion: Systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels to inform product decisions.
• Product Partner: Work closely with Product, Engineering, and Design to translate qualitative insights into clear requirements, specifications, and user stories.
• Launch Operations Lead: Own the end‑to‑end launch process for new Procurement features, from Alpha to General Availability, ensuring smooth rollout, robust documentation, and comprehensive internal enablement.
• Backlog Steward: Own a dedicated backlog of friction‑reduction initiatives—UX fixes, paper cuts, and process improvements—directly shipping enhancements rather than merely feeding the engineering queue.
• AI‑Powered Process Engineer: Deploy AI tools (e.g., Claude, Code, or similar) to automate data collection, generate insights, and accelerate feature development.
• Operating System Builder: Design scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows.
• Metrics & Impact Analyst: Track key performance indicators such as support tickets per active user and customer NPS, using data to validate the impact of your initiatives.
• Cross‑Team Facilitator: Coordinate with Sales, Customer Success, and Engineering to ensure alignment on priorities, timelines, and success metrics.
• Continuous Improvement Advocate: Identify opportunities to refine processes, reduce handoffs, and improve the overall efficiency of the product lifecycle.

Essential Qualifications

• 3+ years of experience in product operations, product management, or a customer‑facing analytical role within B2B SaaS.
• Proven track record of managing end‑to‑end product launches and driving customer‑centric improvements.
• Strong analytical skills: ability to size opportunities, analyze adoption, support trends, and quantify friction.
• Excellent communication and stakeholder management skills, with a bias toward rapid iteration and measurable impact.
• Experience with procurement, intake and approval workflows, spend management, or financial operations is highly desirable.
• Comfort navigating ambiguous, technically complex environments and translating qualitative feedback into actionable requirements.
• Hands‑on experience with AI tools (e.g., Claude, Code, or similar) to accelerate work and deliver tangible product improvements.

Preferred Qualifications

• Background in finance or accounting, with a deep understanding of spend management and procurement processes.
• Experience building or scaling operating systems for release readiness and supportability.
• Familiarity with data visualization tools (Tableau, Looker, Power BI) and SQL for data analysis.
• Knowledge of regulatory compliance in financial operations (PCI, SOX, GDPR).
• Experience working in a fast‑paced startup environment with rapid product iteration cycles.

Core Skills & Competencies

• Customer‑Obsessed Mindset: Deep empathy for users and a relentless drive to eliminate friction.
• Data‑Driven Decision Making: Ability to turn metrics into actionable insights.
• Product Lifecycle Management: End‑to‑end ownership of feature development, launch, and post‑launch optimization.
• AI & Automation Proficiency: Leveraging AI to streamline processes and enhance product capabilities.
• Stakeholder Alignment: Building consensus across Product, Engineering, Design, Sales, and Customer Success.
• Problem‑Solving & Prioritization: Tackling complex challenges with clear, pragmatic solutions.
• Communication: Clear, concise articulation of ideas to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Operations Specialist, you will:

• Progress into senior product roles such as Product Manager or Director of Product Operations.
• Lead cross‑functional initiatives that shape the future of our procurement platform.
• Participate in mentorship programs and internal knowledge‑sharing sessions.
• Attend industry conferences, workshops, and training courses to stay ahead of emerging trends in AI, finance, and product management.
• Contribute to open‑source projects or internal hackathons, fostering innovation and collaboration.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our culture encourages:

• Open communication across all levels, with regular town‑halls and feedback loops.
• Autonomy to experiment, fail fast, and iterate quickly.
• Inclusive decision‑making that values diverse perspectives.
• Work‑life balance supported by flexible PTO, remote‑first policies, and wellness initiatives.
• Community engagement through volunteer days, hackathons, and industry meet‑ups.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for product operations roles.
• Performance‑based bonuses tied to product impact metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Health & wellness stipend, including gym memberships, mental health resources, and nutrition programs.
• Flexible PTO and paid parental leave (up to 16 weeks for birth/bonding, 8 weeks for bonding only).
• Pet insurance and fertility HRA (up to $10,000 per year).
• Relocation assistance for key hires moving to NYC or SF.
• Annual One Medical membership for U.S. employees.
• 401(k) with employer match (U.S.) and RRSP/DPSP match (Canada).
• In‑office perks: daily coffee, snacks, and lunch subsidies.
• Remote‑work equipment stipend and centralized home‑office ordering.

How to Apply

Ready to shape the future of procurement and finance? Submit your application through our careers portal and join a team that values bold ideas, data‑driven decisions, and a relentless pursuit of customer delight. We look forward to exploring how you can help brighthush continue to deliver transformative solutions for businesses worldwide.