Strategic Customer Success Executive – Florida – Enterprise Account Growth & Retention Leader

About brighthush – Transforming Community Care Through Technology

At brighthush, we are on a mission to unlock the potential of every community by connecting health, social, and government services through a unified, data‑driven platform. Founded in 2013, our founders witnessed the fragmented experience that individuals—especially veterans and their families—face when navigating care. They built a solution that now powers a national network of community‑based organizations, health systems, and public agencies, enabling them to collaborate, predict needs, deliver services, and measure outcomes that improve whole‑person health.

Our technology is more than software; it is a catalyst for social impact, economic efficiency, and better health outcomes. As we continue to scale across the United States, we need passionate, results‑focused leaders who can turn complex relationships into measurable value. If you thrive on building strategic partnerships, love solving ambiguous problems, and want to make a tangible difference in people’s lives, the Customer Success Executive – Florida role at brighthush is your next career milestone.

Why This Role Matters

The Customer Success Executive is the trusted advisor for a portfolio of high‑value, complex accounts. You will own the full lifecycle of customer relationships—from onboarding and adoption to renewal and expansion—ensuring that each partner realizes the strategic and financial outcomes they expect from brighthush. Your work directly influences revenue growth, customer satisfaction, and the broader impact of our platform on community health.

Key Responsibilities

Own Account Strategy, Relationships & Retention

• Develop and execute value‑based account plans that align stakeholder goals with brighthush’s product roadmap.
• Build deep, executive‑level relationships across the customer organization, proactively identifying opportunities for optimization and growth.
• Lead retention initiatives for complex accounts, mitigating risk and ensuring renewal targets are consistently met or exceeded.
• Drive expansion through upsell and cross‑sell opportunities, positioning brighthush as a strategic partner that unlocks new revenue streams for customers.

Design Solutions & Drive Value Realization

• Architect tailored solutions for intricate use cases, translating customer needs into actionable product feedback for the engineering and product teams.
• Own the value realization framework, aligning platform capabilities with the customer’s financial and strategic priorities.
• Synthesize platform data and outcomes into compelling, outcome‑driven narratives for Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Present executive readouts that clearly connect investment to measurable results, reinforcing the ROI of the partnership.

Solve Cross‑Functional Problems & Champion the Voice of the Customer

• Navigate ambiguous, cross‑functional challenges that affect customer systems, workflows, and adoption metrics.
• Collaborate seamlessly with internal teams—including Product, Community, Operations, Marketing, and Support—to deliver on success plans without formal people‑management authority.
• Act as the internal advocate for customer insights, ensuring that feedback influences product enhancements and service improvements throughout the customer journey.

Lead, Mentor & Contribute to Team Excellence

• Lead strategic initiatives that elevate the Customer Success organization’s best practices, playbooks, and operational efficiencies.
• Mentor junior team members, share expertise, and support onboarding processes to accelerate team performance.
• Participate in cross‑departmental forums to disseminate learnings and champion a culture of continuous improvement.

Essential Qualifications

• 5–7 years of professional experience, with at least 5 years in customer success, account management, or a closely related field.
• Proven track record managing a book of business that includes high‑value, complex enterprise accounts.
• Demonstrated success in creating and sustaining large, strategic partnerships that drive revenue growth.
• Strong experience in renewal management and retention strategies, consistently meeting or exceeding targets.
• Exceptional communication skills, with the ability to influence senior executives and translate technical concepts into business value.

Preferred Qualifications & Skills

• Bachelor’s degree in Business, Healthcare Administration, Public Policy, or a related discipline (advanced degree a plus).
• Experience in the health‑social services ecosystem, public‑sector technology, or SaaS platforms serving community organizations.
• Data‑driven mindset with proficiency in analytics tools (e.g., Tableau, Power BI) to extract insights and build outcome‑focused narratives.
• Ability to thrive in a remote‑first environment while maintaining high visibility and collaboration across distributed teams.
• Strong project‑management capabilities, with a knack for juggling multiple priorities and delivering on tight timelines.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, anticipate market trends, and align customer goals with brighthush’s long‑term vision.
• Relationship Building: Skilled at cultivating trust with C‑suite stakeholders and navigating complex organizational structures.
• Problem Solving: Comfortable with ambiguity, capable of dissecting multi‑layered challenges and delivering pragmatic solutions.
• Communication & Presentation: Persuasive storyteller who can translate data into compelling business cases.
• Collaboration: Team‑oriented mindset that leverages cross‑functional expertise to achieve shared outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Success Executive, you will have access to:

• Leadership development programs that prepare you for senior management roles such as Director of Customer Success or VP of Account Management.
• Continuous learning stipends for certifications, conferences, and industry events focused on health tech, SaaS, and social impact.
• Mentorship from senior executives who have built and scaled high‑performing customer success organizations.
• Opportunities to contribute to product strategy, influencing roadmap decisions based on real‑world customer insights.
• Cross‑functional project assignments that broaden your expertise beyond customer success, including product, marketing, and operations.

Work Environment & Culture at brighthush

brighthush embraces a remote‑first culture that values flexibility, autonomy, and results. Our team members are united by a shared purpose: improving community health outcomes through technology. We foster an inclusive environment where diverse perspectives are celebrated, and every employee feels empowered to bring their whole self to work.

• Collaborative Spirit: Regular virtual coffee chats, team‑wide town halls, and cross‑departmental hackathons keep us connected.
• Innovation‑Driven: We encourage experimentation and reward ideas that drive impact for our customers and the communities they serve.
• Diversity & Inclusion: Employee Resource Groups (ERGs) such as Veterans, LGBTQ+, and Parents provide community and advocacy within the organization.
• Work‑Life Integration: Flexible schedules, generous paid time off, and a focus on mental health ensure you can thrive both personally and professionally.

Compensation, Perks & Benefits

Base Salary: $110,000 – $140,000 annually, commensurate with experience, expertise, and location.

Variable Compensation: Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.

Comprehensive Benefits Package

• Medical, dental, and vision coverage with unlimited virtual mental‑health visits.
• Wellness resources including an Employee Assistance Program (EAP) and a subscription to a leading wellness platform.
• Flexible Time Off (FTO) policy—take what you need, including volunteer days and mental‑health days, plus 14 paid company holidays.
• Paid parental leave for all new parents, including adoptive families.
• 401(k) with employer match, immediate vesting, and financial‑wellness tools.
• Tax‑advantaged Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and commuter benefits.
• Life and AD&D insurance (company‑paid) with optional supplemental coverage.
• Short‑ and long‑term disability, accident insurance, and pet insurance.
• Fully equipped home office setup—including laptop, monitor, keyboard, mouse, and approved accessories.

Location & Travel Requirements

• Remote‑first role based in the United States; candidates must reside in or near the state of Florida.
• Up to 30% travel may be required for on‑site customer visits, industry events, and regional team gatherings.

Our Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate the richness of our employees’ backgrounds, experiences, and perspectives. We actively seek to build a workforce that reflects the communities we serve. If you need a reasonable accommodation to apply for this role, please email [email protected].

Ready to Make an Impact?

If you are a strategic, relationship‑focused leader who thrives on turning complex challenges into growth opportunities, we want to hear from you. Join brighthush and help shape the future of community health collaboration. Apply today and become a catalyst for change.