Travel Claims Examiner & Customer Service Representative – Remote Insurance Claims Processing & Client Support Specialist

Why Join brighthush?

At brighthush, we are redefining the way insurance distribution works. As a leading platform in the finance and insurance sector, we combine cutting‑edge technology with deep industry expertise to deliver wholesale brokerage, program administration, and specialty insurance solutions to a global clientele. Our mission is to simplify complex risk landscapes while empowering our people to grow, innovate, and make a tangible impact on the lives of customers worldwide. If you thrive in a dynamic, remote‑first environment where collaboration, continuous learning, and exceptional service are celebrated, you’ve found your next career home.

Position Overview

We are seeking a motivated and detail‑oriented Travel Claims Examiner & Customer Service Representative to join our remote team based in Florida. In this dual‑role, you will be the first line of defense for travelers who experience unexpected disruptions, ensuring that every claim is evaluated with accuracy, empathy, and speed. You will also serve as a trusted voice on the phone, guiding customers through the claims process, answering questions, and delivering a world‑class experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Claims Analysis & Evaluation: Review travel‑related insurance claims, verify documentation, assess coverage eligibility, and determine appropriate settlement amounts in accordance with policy terms.
• Claims Processing & Administration: Enter claim data into our proprietary system, track claim status, coordinate with internal underwriting and finance teams, and ensure timely resolution.
• Customer Interaction: Answer inbound calls, respond to email inquiries, and provide clear, compassionate guidance throughout the claims journey.
• Issue Resolution: Identify and troubleshoot claim discrepancies, liaise with policyholders, travel providers, and third‑party vendors to gather missing information, and resolve escalations efficiently.
• Documentation & Reporting: Maintain meticulous records of all claim activities, generate daily and weekly performance reports, and contribute insights for process improvement.
• Compliance & Quality Assurance: Adhere to regulatory standards, internal policies, and best‑practice guidelines to protect both the customer and brighthush.
• Continuous Learning: Stay current on travel insurance products, industry trends, and emerging risk factors to provide informed recommendations.

Essential Qualifications

• High school diploma or equivalent; additional post‑secondary education or certifications in insurance, business, or related fields are a plus.
• Strong written and verbal communication skills, with the ability to convey complex information in a clear, friendly manner.
• Demonstrated ability to work independently in a remote setting while meeting productivity targets and quality standards.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort navigating web‑based claim management platforms.
• Basic analytical mindset – capable of interpreting policy language, assessing documentation, and making sound judgment calls.
• Customer‑centric attitude with a genuine desire to help travelers resolve unexpected challenges.

Preferred Qualifications & Experience

• Previous experience in insurance claims handling, travel insurance, or a related customer service role.
• Familiarity with travel industry terminology, itineraries, and common disruption scenarios (e.g., flight cancellations, medical emergencies, lost luggage).
• Experience using CRM or claims management software such as Guidewire, ClaimCenter, or similar platforms.
• Certification such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) demonstrates a commitment to the profession.
• Ability to speak a second language (Spanish, French, etc.) to serve a broader customer base.

Core Skills & Competencies

• Attention to Detail: Precision in data entry, document verification, and policy interpretation.
• Problem‑Solving: Quick identification of claim issues and proactive resolution strategies.
• Time Management: Ability to prioritize multiple claims and inquiries while meeting service level agreements.
• Empathy & Active Listening: Understanding customer emotions during stressful travel disruptions and responding with compassion.
• Technical Savvy: Comfortable with virtual collaboration tools (Zoom, Teams, Slack) and remote work technologies.
• Team Collaboration: Willingness to share knowledge, mentor peers, and contribute to a culture of continuous improvement.

What You’ll Gain – Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Travel Claims Examiner & Customer Service Representative, you will have access to:

• Structured Training Programs: Comprehensive onboarding, ongoing claims‑handling workshops, and customer service excellence modules.
• Mentorship & Coaching: Pairing with seasoned claims professionals who will guide you through complex scenarios and career planning.
• Certification Support: Financial assistance for industry certifications (AIC, CPCU, etc.) and exam preparation resources.
• Career Pathways: Clear progression routes to senior claims examiner, claims supervisor, underwriting analyst, or specialized roles within brighthush’s broader insurance operations.
• Cross‑Functional Exposure: Opportunities to collaborate with underwriting, product development, and technology teams, broadening your industry perspective.

Work Environment & Culture at brighthush

Our remote‑first philosophy means you can work from the comfort of your home while staying fully integrated with a vibrant, supportive community. Key cultural pillars include:

• Inclusivity & Belonging: Diverse teams where every voice is heard and respected.
• Innovation Mindset: Encouragement to suggest process improvements, experiment with new tools, and share ideas that drive efficiency.
• Work‑Life Harmony: Flexible scheduling, generous paid time off, and a focus on mental well‑being.
• Transparency: Regular town‑halls, open‑door leadership, and clear communication of company goals and performance.
• Recognition: Programs that celebrate individual and team achievements, from “Claim Hero of the Month” to peer‑nominated awards.

Compensation, Perks & Benefits

• Competitive Salary: USD 33,280 – 43,680 per year, commensurate with experience and performance.
• Generous Paid Time Off: Vacation, sick leave, and holidays to recharge.
• Tuition Reimbursement: Support for continued education and professional certifications.
• Retirement Savings Plan: Company‑matched contributions to help you build a secure future.
• Health & Wellness: Medical, dental, and vision coverage, plus wellness stipends.
• Remote Work Stipend: Assistance for home office setup, internet, and ergonomic equipment.
• Employee Assistance Program (EAP): Confidential counseling and resources for personal challenges.
• Technology Resources: Latest laptops, secure VPN access, and collaboration tools.

Application Process

Ready to make a difference for travelers while advancing your career in insurance claims? Follow these steps to apply:

1. Prepare an up‑to‑date résumé highlighting relevant experience and any certifications.
2. Craft a brief cover letter that showcases your passion for customer service and attention to detail.
3. Submit your application through our secure portal by clicking the button below.

Apply Now – Join brighthush Today

Final Word

At brighthush, every claim you examine and every call you answer contributes to a smoother, safer travel experience for millions of people. If you are a self‑starter with a keen eye for detail, a heart for helping others, and a desire to grow within a forward‑thinking insurance leader, we want to hear from you. Take the next step in your professional journey and become part of a team that values excellence, empathy, and innovation.