Strategic Customer Success Manager – Automotive Dealer Partnerships, Growth Champion, and Data‑Driven Business Transformation Leader

About brighthush

brighthush is a trailblazer in the automotive technology space, delivering cutting‑edge, data‑driven software that empowers dealers to unlock the full potential of their operations. By marrying advanced analytics with real‑time insights, we help automotive partners make smarter decisions, boost profitability, and create unforgettable customer experiences. Our mission is simple yet powerful: transform complex data into clear, actionable intelligence that drives measurable business outcomes for every dealer we serve.

Why Join brighthush?

At brighthush, we believe that success is built on trust, innovation, and an unwavering focus on results. Our culture is collaborative, data‑driven, and customer‑first. We empower our teams to experiment, learn, and grow, while providing the resources and support needed to excel in a fast‑moving industry. As a remote‑first organization, we offer flexibility, a global community, and a work environment that values work‑life balance.

Role Overview

As a Strategic Customer Success Manager at brighthush, you will be the trusted advisor and strategic partner for a portfolio of automotive dealers and dealer groups. Your primary mission is to ensure that each customer derives maximum value from our software and data products, leading to high satisfaction, strong retention, and sustainable growth. You will collaborate closely with Sales, Implementation, Product, and Customer Support teams to deliver an exceptional customer experience and drive the overall success of our clients.

Key Responsibilities

• Customer Partnership & Advocacy – Serve as the primary point of contact for your assigned customer portfolio, aligning their business goals with our solutions and ensuring a seamless experience from onboarding to ongoing usage.
• Strategic Account Planning – Develop and execute tailored success plans that translate customer objectives into measurable outcomes, including ROI, adoption metrics, and revenue growth.
• Retention & Growth Management – Identify churn risks, proactively engage customers, and collaborate with Sales to secure renewals, upsells, and cross‑sell opportunities.
• Quarterly Executive Business Reviews (QBRs) – Lead QBRs with high‑tier customers to review performance, usage, ROI, and future opportunities, working closely with Sales and Product teams.
• Voice of Customer (VoC) – Capture and advocate for customer feedback, translating insights into product enhancements and service improvements.
• Process & Operational Excellence – Partner with cross‑functional teams to streamline workflows, resolve issues quickly, and ensure consistent, high‑quality service delivery.
• Data‑Driven Decision Making – Leverage usage analytics, NPS scores, and health metrics to drive action, identify opportunities, and inform strategic recommendations.
• Global Collaboration – Work with international teams to manage multi‑region accounts, ensuring a unified experience and consistent delivery across borders.
• Team Enablement – Share best practices, case studies, and insights with the broader Customer Success community to elevate overall performance.

Essential Qualifications

• Minimum 3 years of experience in automotive finance, dealership operations, or sales management.
• Strong relationship‑building skills with the ability to partner with senior decision‑makers.
• Excellent communication and presentation skills, both written and verbal.
• Analytical mindset with proficiency in interpreting data (usage, adoption, NPS, health scores) to drive action.
• Proven problem‑solving ability and comfort navigating ambiguity while influencing cross‑functional teams.
• Customer‑centric focus with a passion for delivering measurable value.
• Experience with subscription‑based data products and services is desirable.

Preferred Qualifications

• 5+ years of experience in automotive vendor or dealership technology environments.
• Track record of driving Net Revenue Retention (NRR) and achieving growth targets.
• Familiarity with CRM platforms (e.g., Salesforce) and customer success tools.
• Experience leading QBRs or executive‑level stakeholder engagements.
• Knowledge of automotive industry trends, data analytics, and digital transformation initiatives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business outcomes.
• Relationship Management – Building trust and credibility with diverse stakeholders.
• Data Literacy – Comfortable working with dashboards, metrics, and analytical tools.
• Project Management – Managing multiple initiatives, timelines, and cross‑team dependencies.
• Communication – Clear, concise, and persuasive communication across all levels.
• Adaptability – Thriving in a fast‑moving, evolving environment.
• Collaboration – Working effectively with Sales, Product, Implementation, and Support.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous learning programs.
• Mentorship from senior leaders and cross‑functional experts.
• Opportunities to lead high‑impact projects and initiatives.
• Career pathways into senior Customer Success, Product Management, or Sales leadership roles.
• Regular feedback loops and performance reviews to support growth.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, global team. We value:

• Flexibility – Work hours that fit your life and productivity rhythms.
• Collaboration – Regular virtual town halls, team huddles, and cross‑functional workshops.
• Innovation – A culture that encourages experimentation, learning, and continuous improvement.
• Recognition – Celebrating wins, milestones, and contributions across the organization.
• Diversity & Inclusion – A commitment to creating an inclusive environment where everyone can thrive.

Compensation & Benefits

We offer a competitive salary range of $56,500 – $74,500 USD per year, commensurate with experience, skills, and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible vacation policy.
• Professional development budget and training resources.
• Employee wellness programs and mental health support.
• Equity or stock‑option opportunities (where applicable).

How to Apply

Ready to make a tangible impact on automotive dealers worldwide? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

Join brighthush – Where Data Meets Impact

As a Strategic Customer Success Manager, you will be at the forefront of transforming how automotive dealers harness data to drive growth. If you are passionate about building lasting relationships, delivering measurable value, and collaborating across teams to solve complex challenges, brighthush invites you to bring your expertise and join our mission to empower dealers around the globe.