Senior Enterprise Customer Success Manager – Driving Adoption, Expansion, and Retention for Global Clients at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers the people who run physical operations with cutting‑edge tools to make their work safer, more productive, and more profitable. By integrating safety, operations, and finance into a single, AI‑driven platform, we give safety, operations, and finance teams unprecedented visibility and control over drivers, vehicles, equipment, and fleet‑related spend. Our solutions dramatically reduce manual workloads, automate routine tasks, and unlock actionable insights that help businesses across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food & beverage, retail, and the public sector thrive.

With a customer base of nearly 100,000 organizations ranging from Fortune 500 enterprises to small businesses, brighthush is at the forefront of the physical‑operations technology revolution. Our mission is simple: enable every organization to operate smarter, safer, and more sustainably.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that is reshaping how businesses manage their most valuable assets. We celebrate curiosity, champion continuous learning, and reward bold ideas that drive real impact. Our culture is built on transparency, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find a place to grow, innovate, and make a difference.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the primary advocate for our enterprise customers in Mexico and beyond. You will partner with leadership teams to ensure they realize maximum value from our platform, drive adoption, and secure renewals and expansion opportunities. Your success will be measured by the health of your portfolio, the satisfaction of your clients, and the revenue growth you generate.

Key Responsibilities

• Portfolio Management: Own a book of enterprise accounts, ensuring consistent revenue retention and identifying upsell and cross‑sell opportunities.
• Customer Advocacy: Serve as the trusted advisor to client leadership, guiding them through best practices, strategic initiatives, and platform enhancements.
• Adoption & Enablement: Champion user adoption by designing and delivering training programs, workshops, and knowledge resources that empower clients to leverage the full breadth of the brighthush platform.
• Health & Satisfaction: Monitor customer health metrics, conduct regular business reviews, and proactively address any concerns to maintain high satisfaction scores.
• Issue Resolution: Navigate internal processes to resolve support tickets, escalating issues when necessary, and ensuring timely resolution.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, Product, and Support teams to ensure a seamless handoff and ongoing alignment with customer goals.
• Data‑Driven Insights: Leverage analytics to identify trends, uncover opportunities, and present actionable insights to both clients and internal stakeholders.
• Strategic Planning: Develop and execute account plans that align with client objectives and brighthush’s growth strategy.
• Thought Leadership: Represent brighthush at industry events, webinars, and client forums, sharing insights and building brand credibility.

Essential Qualifications

• 3+ years of experience in a customer‑facing role, preferably in technology or SaaS.
• 2+ years as a Customer Success Manager or equivalent, managing renewal targets and driving account growth.
• Bilingual fluency in Spanish and English, with strong written and verbal communication skills in both languages.
• Proven track record of owning a named book of business and delivering measurable revenue outcomes.
• Experience working with enterprise accounts in Mexico and the United States is highly desirable.
• Strong relationship‑building skills, with the ability to engage stakeholders at all levels.
• Resilience and composure in fast‑paced, high‑pressure environments.
• Strategic thinker who can plan ahead, prioritize effectively, and be resourceful.
• Deep ownership mindset for the product and a passion for continuous improvement.

Preferred Qualifications

• Background in logistics, transportation, or related industries.
• Prior experience in sales or account management roles.
• Experience with AI‑driven platforms or data analytics tools.
• Knowledge of regulatory frameworks affecting fleet and operations management.
• Experience working in a multicultural, global organization.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Analytical Acumen: Ability to interpret data, identify patterns, and translate insights into action.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Strong organizational skills and the ability to manage multiple initiatives simultaneously.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Support, and Engineering.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Leadership: Inspires and influences stakeholders, driving alignment and execution.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a broader portfolio and shaping strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Participate in leadership development programs, mentorship, and executive coaching.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends.
• Contribute to thought leadership pieces, Apply for this job