Senior Retail Data Entry & Call Center Technician – Patient Profile Management & Customer Support Specialist at brighthush

About brighthush

brighthush is a forward‑thinking leader in the medical cannabis industry, dedicated to providing exceptional patient care and retail support across the United States. With a mission to empower patients and dispensary partners through reliable data management, streamlined onboarding, and outstanding customer service, brighthush has become synonymous with innovation, compliance, and compassion. Our team thrives on collaboration, continuous learning, and a culture that celebrates diversity, integrity, and a shared commitment to improving the lives of those we serve.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic organization that values precision, empathy, and technological excellence. We invest in our people through ongoing training, mentorship programs, and opportunities to work with cutting‑edge platforms such as Dutchie, METRC, and Updox. Whether you’re a seasoned data professional or a customer‑service enthusiast looking to grow, brighthush offers a supportive environment where your contributions directly impact patient experience and regulatory compliance.

Key Responsibilities

• Accurately enter, update, and maintain patient profiles in retail systems, ensuring 100% compliance with state regulations and internal policies.
• Serve as the primary point of contact for patients and dispensary teams via a high‑volume call center queue, delivering friendly, knowledgeable, and solution‑oriented support.
• Verify patient recommendations, confirm receipt of documentation, and guide patients through next steps with clarity and professionalism.
• Collaborate closely with dispensary staff to resolve data discrepancies, incomplete records, or any issues that arise during the onboarding process.
• Maintain strict confidentiality of sensitive patient information in accordance with HIPAA and other privacy regulations.
• Communicate effectively through phone, email, and chat, ensuring all interactions are documented accurately in the CRM.
• Monitor and manage a high‑volume call queue, balancing speed, accuracy, and customer satisfaction.
• Escalate complex inquiries to the Customer Service Manager and provide timely updates on resolution status.
• Participate in the Hype community to support in‑store staff and share best practices across the network.
• Perform additional duties as assigned, demonstrating flexibility and a proactive attitude.

Essential Duties & Responsibilities

• Data Integrity: Enter and maintain patient information with minimal errors, ensuring all required documentation is properly recorded.
• System Proficiency: Create and update patient profiles in Dutchie, METRC, and Updox, and troubleshoot any system issues.
• Patient Verification: Contact patients to confirm receipt of recommendations and guide them through next steps.
• Collaboration: Work with dispensary teams to resolve data discrepancies or incomplete records.
• Confidentiality: Protect patient privacy and maintain professionalism in all communications.
• Customer Service Excellence: Answer and manage a high‑volume call queue while maintaining a friendly, helpful demeanor.
• Problem Solving: Identify caller needs, provide accurate information, and create a positive experience even when solutions are not immediate.
• Reporting: Document all issues via email to the Customer Service Manager and track resolution progress.
• Community Engagement: Support in‑store staff through the Hype community and contribute to a collaborative culture.
• Adaptability: Perform other duties as assigned, demonstrating flexibility and a willingness to learn.

Preferred Qualifications

• High school diploma or equivalent; additional coursework in data management, healthcare, or customer service is a plus.
• Experience in data entry, preferably within a healthcare, cannabis, or retail environment.
• Prior customer service or call center experience, with a track record of delivering high‑quality support.
• Familiarity with Dutchie, METRC, and Updox platforms.
• Strong organizational and problem‑solving skills, with the ability to prioritize tasks in a fast‑paced environment.
• Excellent written and verbal communication skills, with a calm, professional tone.
• Ability to work independently in a computer‑heavy role, maintaining focus and accuracy over extended periods.
• Reliable internet connection and a quiet workspace if working remotely.
• Commitment to maintaining a high level of customer service consistently.

Required Skills & Competencies

• Attention to Detail: Precision in data entry and documentation to avoid compliance issues.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Communication: Clear, concise, and empathetic communication with patients and internal teams.
• Time Management: Ability to handle a high volume of calls and data tasks while meeting deadlines.
• Problem‑Solving: Quick thinking to resolve discrepancies and answer complex questions.
• Adaptability: Flexibility to adjust to changing priorities and new system updates.
• Team Collaboration: Willingness to work cross‑functionally with dispensary staff, compliance teams, and leadership.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training on industry regulations, system updates, and customer‑service best practices.
• Mentorship from experienced data specialists and customer‑service leaders.
• Opportunities to advance into senior data roles, compliance positions, or customer‑experience leadership.
• Access to industry conferences, webinars, and certification programs to deepen your expertise.
• Internal mobility across departments such as Compliance, Operations, and Product Management.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• Regular feedback loops and performance reviews.
• A supportive environment that values work‑life balance and mental well‑being.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and flexible scheduling.
• Employee wellness programs and mental‑health resources.
• Professional development stipend and tuition reimbursement.
• Employee discount program for brighthush products and services.

How to Apply

If you’re ready to join a team that values precision, empathy, and innovation, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Retail Data Entry & Call Center Technician role at brighthush. Applications can be submitted through our careers portal or by emailing [email protected].

Equal Opportunity Statement

brighthush is an equal‑opportunity employer committed to building a diverse and inclusive workforce. We celebrate differences and encourage all qualified individuals to apply, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. If you require a reasonable accommodation during the application or interview process, please let us know, and we will work with you to ensure a fair experience.