Strategic Customer Success Manager – Dutch Speaking – Driving Value & Growth for Cloud ERP Solutions
About brighthush
brighthush is a forward‑thinking, cloud‑native enterprise software provider that is reshaping how mid‑market, people‑centric organisations manage their resources. With a legacy of more than four decades of innovation, we combine agility, data‑driven insights, and a passion for people to deliver ERP, HCM, and financial planning solutions that empower teams to focus on high‑value work. Our mission is simple yet powerful: Improve how people work by focusing on what truly matters. This purpose fuels every product, every partnership, and every employee’s daily contribution.
Why brighthush?
At brighthush, we don’t just build software – we build a community. We champion a culture of trust, accountability, and continuous learning. Our people thrive in an environment that celebrates authenticity, diversity, and the relentless pursuit of excellence. Whether you’re a seasoned professional or an emerging talent, you’ll find a place where your ideas are heard, your growth is supported, and your impact is tangible.
Position Overview
As a Strategic Customer Success Manager at brighthush, you will be the primary advocate for our Dutch‑speaking customers. You will translate customer insights into actionable plans, drive adoption, and unlock the full value of our cloud solutions. Your role will bridge the gap between customers and our internal teams—Product, R&D, Support, and Sales—ensuring that every interaction moves the customer closer to their business objectives.
Key Responsibilities
- Voice of the Customer (VoC) Champion: Act as the internal champion for customer needs, turning qualitative feedback into strategic initiatives that enhance product experience and outcomes.
- Value Realization Lead: Partner with customers to define success metrics, develop tailored adoption roadmaps, and monitor progress toward desired business outcomes.
- Product Adoption & Maturity Driver: Design and execute success plans that increase feature usage, deepen product knowledge, and accelerate time‑to‑value.
- Revenue Growth Partner: Identify upsell and cross‑sell opportunities through qualified leads, collaborating closely with Sales to close high‑potential deals.
- Retention & Risk Manager: Proactively manage churn risk, conduct health checks, and implement retention strategies that align with global retention goals.
- Executive Engagement Facilitator: Lead executive business reviews, steering conversations with C‑level stakeholders and steering committees to reinforce strategic alignment.
- Cross‑Functional Liaison: Communicate customer goals, challenges, and value drivers to Product, R&D, Support, and Sales, ensuring a unified, customer‑centric approach.
- Success4U Program Champion: Drive adoption of the Success4U framework, ensuring customers receive the full spectrum of support, training, and resources.
Essential Qualifications
- Proven experience in a customer‑facing role within a cloud software environment, ideally in ERP, HCM, or financial planning.
- Fluent in English (written and spoken); Dutch language skills are mandatory, Swedish is a plus.
- Strong track record of driving retention, managing churn, and expanding revenue through customer success initiatives.
- Excellent communication, relationship‑building, and presentation skills, with the ability to influence at all organizational levels.
- Technically literate, comfortable with CRM, analytics, and customer engagement tools.
- Ability to travel up to 20% of the time for client visits, workshops, and industry events.
- High level of adaptability, curiosity, accountability, and a collaborative mindset.
Preferred Qualifications
- Experience with success planning frameworks such as Success4U or similar.
- Background in SaaS or cloud‑native product management.
- Knowledge of industry trends, best practices, and emerging technologies in the ERP/HCM space.
- Prior exposure to working in a fast‑growth, agile company culture.
Skills & Competencies
- Strategic Thinking: Ability to translate business objectives into actionable customer success plans.
- Data‑Driven Decision Making: Proficiency in analyzing usage metrics, health scores, and ROI dashboards.
- Stakeholder Management: Skilled at building trust with C‑level executives, product leads, and support teams.
- Problem Solving: Quick to diagnose issues, propose solutions, and drive resolution across cross‑functional teams.
- Project Management: Manage multiple customer journeys simultaneously, ensuring timely delivery of milestones.
- Customer Empathy: Deep understanding of customer pain points and the ability to advocate for them internally.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to evolve with your ambitions. You will have access to:
- Structured mentorship programs with senior leaders.
- Continuous learning paths, including certifications in customer success, product management, and data analytics.
- Rotational opportunities across Product, Sales, and Support to broaden your skill set.
- Leadership development workshops that prepare you for future managerial roles.
- Participation in industry conferences, webinars, and thought‑leadership panels.
Work Environment & Culture
brighthush thrives on a people‑first philosophy. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through:
- Weekly virtual town halls and cross‑team syncs.
- Collaborative tools that foster real‑time communication.
- Inclusive employee resource groups that celebrate diversity and belonging.
- A culture of psychological safety where ideas can be challenged and celebrated.
Compensation & Perks
We offer a competitive total rewards package that includes:
- Base salary range: EUR 47,746 – 55,822 per year, commensurate with experience.
- Performance‑based bonus structure tied to customer health, retention, and expansion metrics.
- Generous paid time off, including flexible leave and global wellbeing days.
- Remote work flexibility with a stipend for home‑office setup.
- Health, dental, and vision insurance plans.
- Professional development budget for courses, certifications, and conferences.
- Employee stock‑option program to share in brighthush’s growth.
- Wellness initiatives: virtual fitness classes, mental health resources, and mindfulness sessions.
Commitment to Equity & Inclusion
brighthush is dedicated to creating an environment where every individual feels respected, valued, and empowered. We actively promote diversity, equity, and inclusion through:
- Transparent hiring practices that focus solely on skills and fit.
- Employee resource groups open to all, fostering community and support.
- Inclusive policies that support parents, caregivers, and individuals with diverse backgrounds.
- Ongoing training on unconscious bias, cultural competency, and inclusive leadership.
Security & Background Checks
Given the nature of our customer engagements, this role may require a background check to ensure compliance with data protection and security standards. All information will be handled in accordance with local privacy laws and best practices.
Ready to Make an Impact?
If you are passionate about building lasting customer relationships, driving measurable value, and thriving in a dynamic, cloud‑native environment, we want to hear from you. Join brighthush and help shape the future of enterprise software while advancing your career in a supportive, growth‑oriented culture.