Strategic Territory Customer Support Manager – Driving Field Excellence & Customer Success for brighthush

About brighthush

brighthush is a global leader in precision agriculture and advanced farming solutions. With a legacy that spans more than a century, we are dedicated to empowering farmers, ranchers, and agribusinesses to produce food sustainably while protecting the planet for future generations. Our portfolio ranges from cutting‑edge machinery and software platforms to data‑driven insights that help growers make smarter decisions every day.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of curiosity, collaboration, and continuous improvement. Every voice matters, and every team member has the opportunity to shape the future of agriculture.

Why This Role Matters

As the Territory Customer Support Manager for our Strategic Accounts division, you will be the linchpin that connects our customers, dealers, and internal teams. Your focus will be on ensuring that every machine on the field performs at its peak, that customers feel confident and supported, and that our solutions deliver measurable value. In this role, you’ll drive proactive support, orchestrate training initiatives, and champion a culture of excellence that keeps our customers ahead of the curve.

Key Responsibilities

• Drive Machine Performance & Rapid Issue Resolution – Own the end‑to‑end customer experience for assigned strategic accounts. Provide proactive in‑field support, troubleshoot performance issues, and collaborate with dealers, customers, and factory teams to resolve problems swiftly.
• Lead Machine Readiness & Seasonal Preparation – Coordinate readiness activities to ensure equipment, customers, and technology are prepared for each production cycle. Work with dealers to schedule maintenance, software updates, and training that maximize uptime.
• Advance Strategic Initiatives & Training Programs – Partner with Product Support, Engineering, and Product Specialists to develop and deliver operator training that boosts confidence, technology adoption, and operational efficiency.
• Foster Cross‑Functional Collaboration – Act as the bridge between Sales, Dealer Networks, Factory Support, and Local Territory Teams. Lead coordination efforts, maintain issue‑management processes, and execute initiatives that drive long‑term customer success.
• Analyze & Report Performance Metrics – Track key performance indicators (KPIs) such as uptime, customer satisfaction, and support ticket resolution times. Use data to identify trends, recommend improvements, and report findings to senior leadership.
• Champion Customer Advocacy – Serve as the voice of the customer within brighthush, ensuring that feedback is captured and acted upon. Advocate for product enhancements that directly address field challenges.
• Manage Travel & On‑Site Presence – Travel up to 50% of the time across Canada, with a focus on the Saskatchewan region. Build strong relationships with field teams, dealers, and end‑users through regular visits.

Essential Qualifications

• Minimum 2 years of experience in customer support, marketing, sales, factory product support, engineering, manufacturing, or agricultural operations.
• Proven track record of interacting with customers about products, parts, service, or production operations.
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, SharePoint).
• Legal eligibility to work in Canada.
• Excellent communication skills in English, both written and verbal.
• Ability to travel domestically up to 50% of the time.

Preferred Qualifications & Skills

• Field experience with regular customer contact and deep knowledge of dealer/distribution networks and agricultural operations.
• Hands‑on experience with precision agriculture machinery, connected support solutions, and data‑driven platforms.
• Demonstrated project management, issue resolution, and cross‑functional leadership capabilities.
• Experience designing and delivering operator training programs, especially during critical production periods.
• Knowledge of agricultural science, agribusiness, or related disciplines.
• Experience with data analytics tools and performance monitoring dashboards.

What You’ll Gain

At brighthush, we’re committed to your professional growth. In this role, you’ll:

• Work closely with senior leaders and product experts, gaining exposure to the full product lifecycle.
• Lead high‑impact projects that shape the future of precision agriculture.
• Participate in continuous learning programs, including technical certifications, leadership workshops, and industry conferences.
• Enjoy a flexible remote work arrangement with a strong virtual collaboration culture.
• Be part of a diverse, inclusive, and supportive community that values innovation and personal well‑being.

Work Environment & Culture

brighthush thrives on a culture of empowerment, transparency, and mutual respect. We celebrate successes, learn from challenges, and continuously iterate to deliver the best solutions to our customers. Our remote‑first approach means you can work from anywhere in Canada while staying connected through robust digital tools and regular virtual town halls.

Compensation & Benefits

We offer a competitive salary range of $96,288 – $124,608 CAD per year, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction and uptime metrics.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work‑from‑home policy and a stipend for home office setup.
• Access to a company vehicle or mileage reimbursement for on‑site visits.
• Professional development budget for courses, certifications, and conferences.
• Relocation assistance for qualified candidates, if necessary.

How to Apply

If you’re passionate about delivering world‑class support to farmers and agribusinesses, and you thrive in a dynamic, collaborative environment, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can help brighthush continue to lead the way in precision agriculture.

Join brighthush – Where Innovation Meets Impact

Be part of a team that’s redefining agriculture, one field at a time. Your expertise will help us keep the world fed, the land healthy, and the future bright. Apply today and take the next step in your career with brighthush.