Strategic Customer Success Manager – Enterprise Energy & Sustainability Solutions – Driving Adoption, Retention, and Growth at brighthush

About brighthush

brighthush is at the forefront of the AI‑powered energy revolution. In a world where artificial intelligence is the new frontier, the race to power is the race to success. Every breakthrough in AI depends on reliable, clean, and cost‑effective electricity. Yet, across the United States, aging grid infrastructure and lengthy interconnection queues are bottlenecking the deployment of the data centers that will power tomorrow’s innovations. brighthush is solving this critical challenge by building an energy intelligence platform that empowers the world’s largest energy consumers to achieve faster, cheaper, and cleaner power.

Our platform combines real‑time control of energy assets with complete visibility into an organization’s entire energy portfolio. By integrating advanced analytics, predictive modeling, and automated dispatch, we help enterprises optimize their renewable energy procurement, reduce operating costs, and meet sustainability targets. Backed by leading venture capital firms such as Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid‑scale batteries, energy markets, and enterprise software, brighthush is redefining how the most ambitious organizations access and manage energy.

The Opportunity

We are looking for a seasoned Customer Success Manager who will own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high‑ownership, high‑visibility role for someone who knows renewable energy procurement inside and out and can be a trusted advisor to sophisticated energy and sustainability teams from day one. You will join a lean, fast‑moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with brighthush into dispatch intelligence and battery storage optimization real‑time products that will define the next chapter of our platform. You will be the person who ensures our customers adopt the platform, realize value, renew, and grow.

Key Responsibilities

• Relationship Ownership: Own the end‑to‑end relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward.
• Revenue Retention & Expansion: Drive revenue retention, lead renewals, protect gross retention, and identify and close in‑footprint expansion opportunities.
• Trusted Energy Advisor: Guide customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Executive Engagement: Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the organizational chart.
• Value Translation: Translate the platform’s analytical outputs into clear business value and confident reporting for your customers.
• Cross‑Functional Collaboration: Partner with Sales on closed‑won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice‑of‑customer into the roadmap.
• Product Evangelism: Be a driving force in brighthush’s move into real‑time dispatch intelligence and battery storage optimization, a central part of this role as those products scale.
• Metrics Ownership: Own your metrics: revenue retention, renewal rate, customer health, and referenceable customers.

Essential Qualifications

• 4+ years in customer success, account management, or client‑facing advisory/consulting – ideally in energy, cleantech, or enterprise SaaS.
• Deep, working knowledge of renewable energy procurement: PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
• Track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort with data and analytics, able to interrogate technical outputs and turn them into a business narrative.
• Outstanding executive communication skills and the instinct to ask probing questions that surface what a customer actually needs.
• Builder’s mindset comfortable operating with ambiguity in a startup, and willing to travel to customers (~20–30%).

Preferred Qualifications

• Exposure to real‑time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping stand up a customer success function.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Proficiency in interpreting complex data sets and deriving actionable insights.
• Relationship Building: Proven ability to build trust with C‑suite executives and cross‑functional teams.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Project Management: Skilled at coordinating multiple stakeholders and ensuring timely delivery.
• Adaptability: Thrive in a fast‑changing environment and pivot quickly when priorities shift.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.

Career Growth & Learning

At brighthush, your career trajectory is as dynamic as the energy markets you’ll serve. As we expand our product portfolio into real‑time dispatch intelligence and battery storage optimization, you’ll have the opportunity to:

• Lead the adoption of cutting‑edge products and shape the roadmap based on customer feedback.
• Mentor junior team members and help build a high‑performing Customer Success organization.
• Develop expertise in emerging energy technologies, including AI‑driven grid management and advanced battery economics.
• Participate in industry conferences, panels, and thought‑leadership initiatives, positioning yourself as a recognized authority in energy procurement.
• Advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.

Work Environment & Culture at brighthush

We believe that a great workplace is built on empathy, honesty, balance, and purpose. At brighthush, you’ll experience:

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first.
• Honest & Transparent Communication: Open dialogue fosters trust with our team, customers, and stakeholders.
• Balance & Precision: Speed and perseverance are balanced with thoughtful reflection and strategic focus.
• Mission‑Driven Impact: We are passionate about creating a sustainable world for future generations.
• Diverse & Inclusive Culture: We celebrate differences and foster an environment where everyone can thrive.
• Remote‑First Flexibility: Fully remote position with flexible hours and unlimited PTO, empowering you to work where you perform best.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, skill set, and the value you bring to brighthush:

• Base Salary: $115,000 – $150,000 (annual, commensurate with experience).
• Equity: Potential equity grant as part of a high‑growth startup compensation model.
• Benefits: Comprehensive medical, dental, and vision insurance; 401(k) with company match.
• Work Flexibility: Fully remote, flexible hours, and unlimited paid time off.
• Professional Development: Access to industry conferences, training programs, and internal knowledge sharing.
• Wellness & Well‑Being: Company‑sponsored wellness initiatives, mental health resources, and a supportive work environment.

How to Apply

If you are a strategic, data‑driven, customer‑centric professional ready to shape the future of energy procurement and help enterprises unlock the full potential of AI‑powered power, we want to hear from you. Join brighthush and be part of a mission that is not only transforming the energy industry but also leaving the world a better place for future generations.

Ready to take the next step? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We look forward to exploring how your expertise can help us accelerate the transition to a cleaner, smarter, and more resilient energy future.