Strategic Customer Success Manager – Enterprise & Mid‑Market Partnerships, Revenue Growth & Client Advocacy at brighthush

About brighthush

brighthush is a global technology powerhouse that empowers businesses, agencies, and developers to build, power, manage, and optimize their digital experiences with confidence. With a presence in over 150 countries and a customer base that spans 1.5 million organizations, brighthush delivers premium, enterprise‑grade solutions that are engineered for performance, security, and scalability. From industry‑specific eCommerce platforms to developer‑centric tools, brighthush’s portfolio is designed to help our clients stay ahead of the curve in an ever‑evolving digital landscape.

Our mission is simple: to give our customers the freedom to create, innovate, and grow without limits. We do this by combining cutting‑edge technology with world‑class support, ensuring that every client can focus on what they do best while we handle the complexity of their digital infrastructure.

Why Join brighthush?

• Impactful Work: You’ll be the trusted advisor to high‑value accounts, shaping the future of our customers’ businesses and driving measurable growth.
• Collaborative Culture: At brighthush, cross‑functional teamwork is at the heart of everything we do. You’ll partner with sales, marketing, product, and support to deliver seamless, end‑to‑end solutions.
• Continuous Learning: We invest heavily in professional development through LinkedIn Learning, Workday Learning, and our internal Career Growth Portal.
• Competitive Compensation: A base salary, uncapped commission, equity, and a comprehensive benefits package that rewards performance and loyalty.
• Diversity & Inclusion: brighthush is committed to creating an environment where every voice is heard and every individual can thrive.

Key Responsibilities

As a Strategic Customer Success Manager at brighthush, you will be the linchpin between our customers and internal teams, ensuring that every partnership is both profitable and sustainable.

• Executive Partnership Management: Build and nurture relationships with C‑suite executives and key decision‑makers across your portfolio. Become the go‑to point of contact for all strategic discussions.
• Strategic Account Planning: Develop comprehensive account plans that outline short‑term milestones and long‑term growth objectives. Use data‑driven insights to identify upsell, cross‑sell, and expansion opportunities.
• Customer Health Monitoring: Track usage patterns, adoption rates, and engagement metrics. Flag early warning signs of churn and proactively address them.
• Retention & Renewal Leadership: Own the full renewal lifecycle for enterprise and mid‑market accounts. Negotiate terms, manage contract administration, and secure long‑term agreements that exceed gross retention targets.
• Expansion & Pricing Strategy: Identify expansion opportunities through continuous discovery. Collaborate with sales and product teams to scope, price, and close new business within existing accounts.
• Issue Resolution & Escalation: Serve as the final point of contact for complex customer issues. Coordinate with technical support and TAM teams to deliver timely, effective resolutions.
• Cross‑Functional Collaboration: Work closely with marketing to develop customer success stories, webinars, and case studies that showcase value and drive advocacy.
• Reporting & Analytics: Maintain accurate records in the CRM and Customer Success platform. Generate regular reports on account health, renewal status, and expansion pipeline.
• Travel & Representation: Attend internal meetings, select customer events, and industry conferences to represent brighthush and stay connected with market trends.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 5 years of proven experience in account or customer success management, with a track record of exceeding revenue and growth targets.
• Demonstrated ability to build and maintain long‑lasting executive‑level partnerships.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and deep understanding of the industries served by brighthush.
• Excellent organizational and time‑management skills, capable of juggling multiple accounts simultaneously.
• Proficiency with CRM platforms (e.g., Salesforce, Gainsight).
• Self‑starter who thrives in a fast‑paced, dynamic environment.
• Willingness to travel for customer meetings and industry events.

Preferred Qualifications

• Experience in the digital experience, eCommerce, or SaaS sectors.
• Knowledge of web performance optimization and cloud infrastructure.
• Prior experience managing a portfolio of enterprise‑level accounts.
• Certified Customer Success Manager (CCSM) or similar credential.
• Fluency in multiple languages.

Skills & Competencies

• Strategic Thinking: Ability to translate customer goals into actionable plans that align with brighthush’s product roadmap.
• Data‑Driven Decision Making: Proficiency in using analytics to uncover insights and drive customer outcomes.
• Relationship Building: Talent for establishing trust and rapport with stakeholders at all levels.
• Problem Solving: Creative and analytical mindset to resolve complex challenges quickly.
• Collaboration: Strong teamwork skills and a collaborative spirit across departments.
• Adaptability: Comfortable navigating change and ambiguity in a rapidly evolving industry.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Mentorship programs pairing you with senior leaders.
• Regular skill‑building workshops, hackathons, and cross‑functional projects.
• Access to industry conferences, webinars, and thought‑leadership events.
• Internal mobility options across product, sales, and marketing teams.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual town halls and Q&A sessions with the executive team.
• Monthly hackathons and innovation challenges.
• Open‑door policy encouraging feedback and continuous improvement.
• Community outreach programs and volunteer opportunities.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience.
• Uncapped commission and performance bonuses.
• Equity options to share in the company’s success.
• 401(k) with a 4% match.
• Comprehensive health, dental, vision, and life insurance.
• HSA contribution and wellness stipend.
• Paid family and caregiver leave.
• Paid time off, company wellness days, and floating holidays.
• Home office stipend and remote work flexibility.
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