Seasonal Customer Support Specialist – Tax Software & Digital Filing Solutions at brighthush

About brighthush

brighthush is a trailblazer in the digital tax filing arena, empowering everyday Americans to unlock the full potential of their tax returns. With a legacy spanning over four decades, we combine cutting‑edge technology with a deep understanding of tax law to deliver intuitive, reliable, and highly secure solutions for tax professionals and individual filers alike. Our mission is simple: help every customer achieve the maximum refund they deserve, while simplifying the tax experience for the next generation of tax experts.

Why Join brighthush?

At brighthush, we’re more than a software company – we’re a community of forward‑thinkers, problem solvers, and customer advocates. Our culture is built on four core values: performance, perseverance, progress, and partnership. We celebrate diversity, foster inclusion, and provide an environment where every voice is heard and every contribution matters. Whether you’re a seasoned tax professional or a tech‑savvy customer support champion, you’ll find a place to grow, learn, and make a tangible impact.

Position Overview

We are seeking a Seasonal Customer Support Specialist to join our dynamic support team. In this role, you will be the first line of assistance for tax professionals who rely on brighthush’s flagship digital filing platform. Your expertise will help them navigate complex tax scenarios, troubleshoot software issues, and ultimately deliver exceptional service to their own clients. This is a temporary, seasonal opportunity that offers a unique chance to work with industry‑leading technology and build a foundation for a future career in tax technology.

Key Responsibilities

• Customer Interaction: Handle inbound calls, chats, and emails from tax professionals, providing timely, accurate, and empathetic support.
• Problem Diagnosis: Conduct thorough investigations of user-reported issues, using diagnostic tools and knowledge bases to isolate root causes.
• Resolution & Escalation: Resolve the majority of inquiries independently; for complex cases, collaborate with senior engineers or product specialists to ensure a swift resolution.
• Documentation: Log all interactions in our CRM, capturing detailed notes, steps taken, and outcomes to support continuous improvement.
• Process Adherence: Follow established scripts, best practices, and escalation protocols to maintain consistency and quality across the support team.
• Customer Relationship Management: Build rapport with users, demonstrating empathy and professionalism to enhance customer satisfaction and loyalty.
• Shift Reliability: Maintain punctuality and consistency across all scheduled shifts, ensuring coverage during peak periods.
• Feedback Loop: Provide actionable insights to product and engineering teams based on recurring issues and user feedback.

Essential Qualifications

• Minimum of 3 years of experience using the brighthush tax software suite, including advanced navigation and feature utilization.
• Proven ability to troubleshoot complex tax software issues and guide users through step‑by‑step solutions.
• Strong verbal and written communication skills, with impeccable grammar, active listening, and clear diction.
• Excellent reading comprehension and critical thinking abilities, enabling quick assimilation of technical documentation.
• Basic computer literacy and keyboarding proficiency; comfortable working with multiple applications simultaneously.
• Demonstrated customer‑service excellence, with a track record of building rapport and delivering empathetic support.

Preferred Qualifications

• Experience in a call center or technical support environment, preferably within the tax or financial services industry.
• Familiarity with CRM platforms (e.g., Zendesk, Salesforce) and ticketing systems.
• Knowledge of U.S. tax regulations, filing deadlines, and common deduction/credit scenarios.
• Multilingual capabilities (Spanish, French, or other languages) to serve a broader customer base.
• Prior exposure to agile development cycles or product feedback loops.

Core Competencies & Attributes

• Commitment to Quality: Meticulous attention to detail and a relentless pursuit of accuracy.
• Communication: Ability to convey complex information in a clear, concise manner, both verbally and in writing.
• Adaptability: Comfortable navigating evolving tools, processes, and customer needs.
• Team Collaboration: Willingness to partner with cross‑functional teams to resolve issues and improve the product.
• Customer‑Centric Mindset: Genuine desire to help others and a passion for delivering outstanding service.
• Reliability: Consistently dependable, punctual, and professional in all interactions.

Career Growth & Learning Opportunities

While this role is seasonal, it serves as a gateway to a full‑time career within brighthush. Successful specialists may transition into permanent support positions, product training roles, or even product management tracks. We invest heavily in continuous learning, offering:

• On‑the‑job training with seasoned mentors.
• Access to our internal knowledge base and e‑learning modules covering tax law updates and software enhancements.
• Regular workshops on soft skills, conflict resolution, and advanced troubleshooting.
• Opportunities to contribute to product roadmaps through user feedback sessions.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and mutual respect. Our remote‑first model means you can work from anywhere while staying connected through daily stand‑ups, virtual coffee breaks, and real‑time collaboration tools. We celebrate wins, learn from challenges, and encourage every team member to bring fresh ideas to the table. Diversity and inclusion are not buzzwords for us—they’re the foundation of our success.

Compensation & Benefits

As a seasonal specialist, you will receive a competitive hourly rate commensurate with your experience and skill set. In addition to base pay, we offer:

• Flexible scheduling to accommodate your personal commitments.
• Comprehensive health, dental, and vision coverage (for full‑time roles).
• Paid time off and holiday pay for full‑time employees.
• Employee stock purchase plan and performance‑based bonuses.
• Access to our wellness program, including mental health resources and fitness stipends.
• Professional development stipend for certifications and courses.

How to Apply

If you’re passionate about tax technology, customer advocacy, and continuous improvement, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly. We look forward to exploring how your expertise can help brighthush elevate the tax filing experience for millions of users.