Strategic Customer Success Manager – Enterprise Utilities & Infrastructure Solutions Leader at brighthush

About brighthush

brighthush is the trusted civil design platform powering affordable infrastructure renewal and growth across the United States. Our technology gives utilities, civil engineers, and municipalities a single, collaborative source of truth for what lies beneath the surface, enabling teams to plan, design, and build faster, smarter, and safer. By consolidating utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements from over 3,000 utilities, agencies, and municipalities—with full chain‑of‑custody documentation—brighthush eliminates guesswork and accelerates project delivery.

Leading organizations such as brighthush, brighthush, and dozens of top engineering firms rely on our platform to cut research time by up to 88 %, reduce project costs, prevent costly dig‑ins, and keep communities running smoothly. As a venture‑backed Series A startup tackling a $4.7 trillion U.S. infrastructure market that has been underserved by software for decades, brighthush combines deep industry expertise with a fast‑moving, customer‑centric culture.

Why This Role Matters

As a Strategic Customer Success Manager at brighthush, you will own our largest and most complex customer relationships—enterprise utilities, state departments of transportation, and national engineering firms that are rolling out brighthush across multiple teams, regions, and projects. You will act as the executive‑level partner for these accounts, turning early wins into organization‑wide adoption, multi‑year renewals, and strategic expansion. This is a remote‑first role with a primary location preference for Texas, though candidates in Colorado, Georgia, Kansas City (MO), and Chicago are also encouraged to apply.

Key Responsibilities

• End‑to‑End Account Ownership: Manage a portfolio of strategic enterprise accounts through every stage—pilot, adoption, health monitoring, renewal, and expansion.
• Strategic Account Planning: Build and maintain detailed account plans that map organizational structures, stakeholder maps, business priorities, and whitespace opportunities across departments and regions.
• Executive Relationship Management: Cultivate strong relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS, and asset management) as well as day‑to‑day champions.
• Executive Business Reviews (EBRs): Lead quarterly and annual business reviews that tie brighthush usage to measurable customer outcomes and ROI.
• Pilot & Deployment Partnership: Work closely with Solutions Engineers to define pilot success criteria, oversee deployment strategies, and transition successful pilots into enterprise‑wide rollouts.
• Expansion & Upsell Collaboration: Partner with Account Executives to identify new teams, use cases, and product opportunities, co‑owning the commercial motion for expansion.
• Risk Management & Escalation: Proactively spot and mitigate risk, and coordinate escalations across Product, Engineering, and Operations when needed.
• Voice‑of‑Customer Advocacy: Capture structured feedback, translate it into actionable product roadmap items, and champion enterprise requirements within the product organization.
• Thought Leadership & Reference Building: Develop case studies, reference programs, and success stories with flagship customers to amplify brighthush’s market impact.
• Playbook Development: Contribute to the creation of brighthush’s enterprise Customer Success playbook—including account planning templates, EBR frameworks, and health‑scoring models—and serve as a model for the broader CS team.

Essential Qualifications

• 6+ years of experience in customer success, account management, or consulting roles, with a proven track record of managing enterprise accounts that involve complex, multi‑stakeholder buying groups.
• Demonstrated success driving renewals and expansion in large accounts, preferably within utilities, state departments of transportation, public agencies, or architecture‑engineering‑construction (AEC) firms.
• Comfort and confidence engaging with senior executives—able to run a QBR with a VP and hold a technical conversation with a GIS lead in the same week.
• Strong commercial instincts; ability to build compelling business cases and quantify ROI for customers.
• Technical aptitude with familiarity in civil design, utility operations, or infrastructure data management.
• Bias toward action, independent judgment, and the ability to thrive with limited guidance.
• Willingness to travel 30–50 % of the time for on‑site executive meetings, account planning sessions, and fieldwork.

Preferred (Bonus) Qualifications

• Background in civil engineering, utilities, or a related technical field.
• Experience at an early‑stage or high‑growth SaaS company.
• Hands‑on experience with CAD and/or GIS platforms.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align product capabilities with customer business goals, and map out long‑term growth pathways.
• Communication Excellence: Clear, persuasive written and verbal communication tailored to both technical and executive audiences.
• Data‑Driven Decision Making: Comfortable using usage analytics, health scores, and financial metrics to drive recommendations.
• Collaboration: Works seamlessly with Solutions Engineers, Product Managers, Marketing, and Sales to deliver a unified customer experience.
• Problem Solving: Proactively identifies obstacles, crafts creative solutions, and escalates when necessary to protect the customer relationship.
• Adaptability: Thrives in a fast‑moving startup environment where priorities shift and new opportunities emerge daily.

Career Growth & Learning Opportunities

brighthush is committed to investing in the professional development of its team members. As a Strategic Customer Success Manager, you will have access to:

• Mentorship from senior leaders who have built and scaled enterprise SaaS businesses.
• Cross‑functional exposure to product development, engineering, and go‑to‑market strategy.
• Opportunities to lead high‑visibility initiatives, such as the enterprise CS playbook and flagship case studies.
• Continuous learning budget for certifications, conferences, and industry events related to civil infrastructure, GIS, and SaaS success.
• A clear promotion pathway toward Senior Customer Success Manager, Customer Success Lead, or Director of Customer Success as the organization scales.

Culture & Work Environment at brighthush

We are a small, high‑impact team that values speed, ownership, and deep customer empathy. Our culture is built on:

• Direct Feedback: Transparent, constructive conversations that help everyone grow.
• Real Ownership: From day one, you will have the authority and responsibility to shape outcomes for our biggest customers.
• Customer‑Centricity: Proximity to utilities, public agencies, and engineering firms whose work directly impacts communities.
• Hybrid Collaboration: While we default to in‑person collaboration for critical moments, we embrace remote‑friendly flexibility for day‑to‑day work.
• High‑Trust Environment: Autonomy, accountability, and a shared mission to modernize America’s infrastructure.

Compensation, Perks & Benefits

On‑Target Earnings (OTE): $130,000 – $190,000 with a 70/30 base‑to‑commission split.

In addition to a competitive base salary, brighthush offers a total rewards package that includes:

• Meaningful early‑stage equity participation.
• Company‑funded medical, dental, and vision insurance (including plans at no cost to the employee).
• Flexible Spending Accounts (FSA) for health and dependent care.
• Unlimited paid time off (PTO) with a culture that encourages you to truly disconnect and recharge.
• 401(k) retirement plan with company match.
• Remote‑friendly work environment with a flexible schedule.
• Travel budget to support the 30–50 % on‑site travel required for executive meetings and field engagements.
• Professional development stipend and access to industry conferences.
• High‑trust, collaborative team where your ideas can directly influence product direction and market strategy.

How to Apply

If you are passionate about turning complex infrastructure challenges into streamlined, data‑driven solutions and thrive in a fast‑growing SaaS environment, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

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Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by law. Employment decisions are based on business needs, job requirements, and individual qualifications. If you require a reasonable accommodation to participate in the application or interview process, please let us know—we’re happy to help.