Strategic Customer Success Manager – Identity & Fraud Solutions – Driving Client Success & Business Growth at brighthush

About brighthush

brighthush is a trailblazer in the identity verification and fraud prevention arena, redefining how institutions and individuals transact with confidence. By delivering real‑time, API‑driven solutions that are 10x faster, smarter, and more accurate than legacy systems, brighthush has become the go‑to partner for banks, credit unions, fintechs, and a growing list of high‑growth enterprises. Our technology has already verified hundreds of millions of identities, and we are expanding into new verticals with the same speed and precision that set us apart.

We are backed by a coalition of world‑class investors, all of whom share our vision for a safer, more efficient digital economy. Our work has earned recognition from leading industry publications and has been highlighted in prestigious awards. We are proud to have been the first organization to go live with the eCBSV standard and to have testified before the brighthush on the future of identity.

brighthush operates as a digital‑first company with a strong culture of collaboration across the United States and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, Chicago, Gurugram (Delhi), and Bengaluru. Whether you thrive in a fully remote setting or enjoy the energy of an office, we offer flexible work arrangements to suit your style.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity team that is reshaping the identity verification landscape. You will work closely with senior leaders, data scientists, product engineers, and fraud intelligence experts to deliver world‑class solutions to our clients. Our culture is built on the values of Follow Through, Deep Understanding, Whatever It Takes, and Doing Something Smart. We celebrate curiosity, ownership, and a relentless focus on customer success.

Key Responsibilities

• Strategic Account Leadership: Own and nurture relationships with our most strategic bank, credit union, and fintech customers, ensuring they achieve their business objectives through our solutions.
• Fraud Domain Expertise: Develop an in‑depth understanding of fraud trends, regulatory requirements, and the full suite of brighthush products to provide actionable insights.
• Onboarding & Implementation: Lead the end‑to‑end onboarding process, including dashboard training, account setup, and initial usage recommendations that align with each client’s risk profile.
• Consultative Engagement: Conduct regular post‑onboarding meetings to share performance data, product updates, and new feature opportunities. Offer consultative advice on fraud challenges, even if solutions extend beyond brighthush’s product portfolio.
• Renewal & Expansion: Partner with sales to identify upsell opportunities, manage renewal negotiations, and secure long‑term contracts that reflect the value delivered.
• Cross‑Functional Collaboration: Work closely with Sales, Data Science, Product, Fraud Intelligence, and Engineering teams to share insights, drive product improvements, and maintain a customer‑centric culture.
• Travel & Representation: Travel up to 15% of the time to meet clients, attend industry conferences, and represent brighthush at relevant events.

Essential Qualifications

• 7–9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
• Proven track record of managing strategic accounts and delivering measurable business outcomes.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Self‑motivated, detail‑oriented, and driven by a passion for client success.
• Legal authorization to work in the United States and willingness to travel.

Preferred Qualifications

• Experience with brighthush and familiarity with its API ecosystem.
• Proficiency in customer success platforms such as brighthush and brighthush.
• Background in financial services, banking, or fintech environments.
• Knowledge of regulatory frameworks related to identity verification and fraud prevention.
• Previous experience in a high‑growth startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer Relationship Management
• Data‑Driven Decision Making
• Problem Solving & Innovation
• Project Management & Execution
• Team Collaboration & Cross‑Functional Leadership
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will have access to:

• Mentorship from senior leaders and industry experts.
• Continuous learning programs, including certifications in fraud analytics, identity verification, and customer success best practices.
• Opportunities to lead cross‑functional initiatives, product enhancements, and new market expansions.
• Clear pathways to senior leadership roles such as Director of Customer Success, VP of Client Experience, or Chief Customer Officer.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You will experience:

• Flexible work arrangements with a hybrid model that balances remote and in‑office collaboration.
• Regular company‑wide in‑person events, hackathons, and knowledge‑sharing sessions.
• A supportive environment that encourages experimentation, learning from failure, and celebrating successes.
• Inclusive and diverse teams that value different perspectives and foster innovation.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $160,000 – $190,000 per year.
• Performance‑based bonus and equity opportunities.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with employer match (or equivalent for non‑US roles).
• Generous paid time off and flexible vacation policy.
• Home office stipend and technology allowances.
• Professional development budget and conference travel support.

How to Apply

If you are passionate about driving customer success, possess deep expertise in fraud and identity solutions, and thrive in a fast‑moving, high‑impact environment, we want to hear from you. Join brighthush and help shape the future of secure digital transactions.

Ready to take the next step? and become a key player in our mission to transform identity verification worldwide.