Strategic Customer Success Manager – Institutional Clients & Digital Asset Solutions – Singapore

About brighthush

brighthush is a trailblazing digital asset infrastructure firm that empowers the next generation of financial services. From secure custody and multi‑signature wallets to staking, trading, financing, stablecoins, and settlement, we provide a comprehensive suite of products that enable institutions to navigate the evolving digital economy with confidence and compliance. Since our founding in 2013, we have grown from a niche startup to a global leader, operating through multiple regulated entities—including the first federally chartered digital asset trust bank owned by a publicly traded company. Today, we serve thousands of institutional clients worldwide, ranging from leading banks and asset managers to exchanges and fintech platforms. Our mission is to accelerate the transition of the global financial system into a digital asset‑centric future.

Role Overview

As a Strategic Customer Success Manager based in Singapore, you will be the trusted advisor for our institutional clients across the APAC region. You will partner with them to unlock the full value of brighthush’s products, ensuring they achieve their business objectives while driving adoption, renewal, and expansion. Your deep industry knowledge, analytical mindset, and collaborative spirit will enable you to translate complex technical solutions into tangible outcomes for our clients.

Key Responsibilities

• Act as the primary point of contact for institutional clients, building and nurturing long‑term relationships with key stakeholders at the executive, product, and operational levels.
• Develop and execute customized success plans that align with each client’s strategic goals, defining clear KPIs and success metrics.
• Conduct regular business reviews, usage analyses, and health checks to monitor progress, surface insights, and recommend platform enhancements.
• Leverage customer data and usage telemetry to identify adoption gaps, propose best‑practice workflows, and drive proactive engagement.
• Collaborate closely with Sales to identify upsell and cross‑sell opportunities, ensuring seamless hand‑offs and alignment on renewal strategies.
• Partner with Solutions Engineering to orchestrate smooth onboarding, configuration, and integration of new accounts.
• Serve as the customer advocate within brighthush, translating feedback into actionable product roadmap items.
• Monitor health metrics, risk indicators, and churn signals, implementing mitigation plans to preserve and grow the portfolio.
• Deliver expert guidance on deployment strategies, security best practices, and regulatory compliance across multiple communication channels.
• Maintain a deep understanding of the digital asset ecosystem, market trends, and regulatory developments to provide forward‑looking counsel.

Essential Qualifications

• Minimum of 2 years of experience in account management, customer success, or a related role within technology or financial services.
• Proven track record of guiding clients through complex technological or operational transitions, acting as a trusted consultant.
• Strong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable strategies.
• Experience managing high‑value portfolios (>$1M ARR) and driving expansion and renewal initiatives.
• Excellent communication and presentation skills, capable of engaging both executive leadership and technical teams.
• Proactive problem‑solving mindset, with a history of anticipating challenges and delivering effective solutions.
• Project management experience, ensuring timely execution of initiatives that drive customer success.
• Fluency in English; additional languages (e.g., Mandarin, Cantonese) are a plus for APAC engagement.

Preferred Qualifications

• Background in the cryptocurrency or digital asset space, with familiarity in custody, staking, or trading platforms.
• Experience working with regulated financial institutions or in a compliance‑heavy environment.
• Knowledge of APAC regulatory frameworks, including AML/KYC, data residency, and cross‑border transaction rules.
• Prior experience in a high‑growth startup or fintech environment, demonstrating agility and resilience.
• Certification in Customer Success Management (CSM) or related professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting partnerships.
• Strategic Thinking: Ability to see the big picture and Apply for this job