Strategic Customer Success Manager – Mid‑Market & Enterprise Portfolio Leadership for Aerial Imagery & Geospatial SaaS Solutions

About brighthush

At brighthush, we are redefining how the world perceives the built environment. Our cutting‑edge aerial imagery, AI‑driven analytics, and powerful geospatial tools empower planners, builders, insurers, and government agencies to transform uncertainty into decisive action. As a leader in property intelligence, we combine rapid innovation with a culture that celebrates craftsmanship, collaboration, and bold thinking. If you thrive on solving complex problems that have tangible, real‑world impact, you’ll feel right at home with us.

Why This Role Matters

Our customers rely on brighthush to make critical decisions about the places where people live, work, and play. As a Customer Success Manager, you will be the trusted advisor who ensures those customers achieve maximum value from our platform, stay loyal, and grow their relationship with brighthush. Your success directly fuels our mission to turn property intelligence into actionable insight for every stakeholder.

Location

This position is fully remote for candidates located within the continental United States. We support flexible schedules, a results‑oriented work environment, and the tools you need to succeed from anywhere.

Key Responsibilities

• Portfolio Ownership: Manage a robust portfolio of mid‑market and enterprise accounts, guiding each customer through the entire lifecycle—from onboarding and adoption to renewal and expansion.
• Renewal Management: Own the renewal process for your book of business, consistently meeting or exceeding retention and net‑revenue targets through strategic negotiation and value‑based selling.
• Proactive Advisory: Serve as a strategic partner, delivering consultative guidance that aligns brighthush’s capabilities with each customer’s business objectives, thereby increasing product adoption and lifetime value.
• Churn Mitigation: Identify early signs of churn, develop and execute remediation plans, and maintain high retention rates across the portfolio.
• Advocacy Development: Cultivate enthusiastic product champions who actively promote brighthush within their organizations and industry circles.
• Data‑Driven Account Intelligence: Keep comprehensive, up‑to‑date records in brighthush CRM, leveraging data insights to personalize outreach and drive engagement.
• Cross‑Functional Collaboration: Partner with Sales, Support, Product, and Marketing teams to surface upsell opportunities, resolve complex issues, and influence product roadmap based on customer feedback.
• Scalable Success Strategies: Work with the Customer Experience team to design repeatable processes and automation that enable high‑touch service at scale.
• Voice of the Customer: Capture and communicate customer insights, pain points, and success stories to internal stakeholders, ensuring our solutions continuously evolve to meet market needs.
• Problem Solving & Innovation: Analyze moderately complex challenges, devise creative solutions within established guidelines, and adapt processes to meet unique customer requirements.

Essential Qualifications

• Minimum 5 years of experience in customer success, consulting, or technical pre‑sales within a SaaS or high‑tech environment.
• Bachelor’s degree in Business, Technology, or a related field.
• Proficiency with brighthush CRM (formerly Salesforce) and the brighthush Office suite (formerly Microsoft Office).
• Demonstrated ability to map complex customer business processes to product capabilities, driving measurable outcomes.
• Track record of designing and executing customer‑centric strategies that maximize technology adoption and ROI.
• Experience managing multiple concurrent accounts, handling escalations, and collaborating closely with Sales and Support teams.
• Exceptional interpersonal and communication skills, with a proven ability to build relationships with C‑level and executive stakeholders.
• Strong negotiation and decision‑making abilities, grounded in data‑driven prioritization.
• Ability to identify, qualify, and act on growth opportunities within existing accounts.
• Excellent program management capabilities, blending analytical thinking with creative problem‑solving.
• Self‑starter mindset—thrives in a fast‑paced, remote environment, taking initiative without constant supervision.
• Cultural awareness and a genuine appreciation for diversity and inclusion in professional settings.

Preferred Qualifications & Skills

• Experience in the geospatial, aerial imagery, or property intelligence sectors.
• Advanced certifications in customer success methodologies (e.g., Gainsight, TSIA).
• Familiarity with marketing automation platforms and customer experience tools.
• Proven ability to lead cross‑functional projects that result in product enhancements or new feature rollouts.
• Fluency in data visualization tools (e.g., Tableau, Power BI) to create compelling success metrics for customers.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture while executing detailed plans.
• Empathy & Listening: Deep understanding of customer challenges and aspirations.
• Analytical Acumen: Comfortable working with data to drive decisions and demonstrate value.
• Collaboration: Works seamlessly across product, sales, support, and marketing teams.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly.
• Communication: Articulates complex concepts clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As you excel in this role, you’ll have pathways to:

• Senior Customer Success leadership positions (e.g., Director of Customer Success, VP of Customer Experience).
• Specialized roles in Product Management, Solutions Architecture, or Strategic Account Management.
• Access to continuous learning resources, including industry conferences, certification programs, and internal mentorship.
• Opportunities to contribute to thought leadership—blog posts, webinars, and case studies that showcase your expertise.

Work Environment & Culture at brighthush

We pride ourselves on an inclusive, supportive, and high‑energy culture where every voice matters. Highlights include:

• Remote‑First Flexibility: Work from anywhere in the continental U.S. with a robust home‑office stipend and technology support.
• Inclusive Community: Employee resource groups, diversity training, and a zero‑tolerance policy for discrimination.
• Innovation Mindset: We move fast, encourage experimentation, and celebrate both successes and learnings.
• Work‑Life Harmony: Flexible time off, four additional “YOU” days each year, and a generous parental leave program.
• Global Exploration: Our Work‑from‑Overseas policy lets you work from approved cities around the world while staying connected.
• Health & Wellness: Discounted private health insurance, mental‑health resources, and wellness stipends.
• Company Perks: Complimentary brighthush subscription, volunteer days, and a vibrant internal community platform.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, successful candidates can expect:

• Competitive base salary with performance‑based bonuses tied to retention and growth metrics.
• Equity participation in brighthush, aligning your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, including the four “YOU” days and additional volunteer days.
• Professional development budget for certifications, courses, and conferences.
• Technology allowance for home‑office setup and high‑speed internet.

How to Apply

If you are passionate about delivering exceptional customer experiences, love data‑driven storytelling, and want to be part of a fast‑growing, mission‑focused company, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply To This Job

Join brighthush – Turn Insight into Impact

At brighthush, your work will directly influence how cities are planned, how infrastructure is built, and how communities stay safe. By championing our customers’ success, you become a catalyst for smarter, more resilient built environments worldwide. Take the next step in your career and help us shape the future of property intelligence.