Outbound Sales & Customer Success Specialist – High‑Performance Remote Role with brighthush

About brighthush

brighthush is a trailblazing direct‑to‑consumer skincare powerhouse that blends science, sustainability, and customer obsession into every product. With a rapidly expanding global fan‑base and a reputation for premium quality, brighthush is redefining what it means to care for skin in the digital age. Our mission is simple: deliver transformative skincare experiences that empower people to feel confident and radiant, no matter where they are in the world.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, results‑driven team that thrives on innovation, collaboration, and a relentless focus on customer delight. We’re not just selling skincare – we’re building lasting relationships, creating memorable moments, and driving a brand that people love to talk about. If you’re passionate about customer experience, have a knack for turning conversations into opportunities, and thrive in a fast‑paced, remote environment, this is the place for you.

Role Overview

As an Outbound Sales & Customer Success Specialist, you will be the voice of brighthush, engaging with existing customers to provide exceptional support, resolve issues, and uncover opportunities to recommend additional products that truly enhance their skincare journey. Your blend of empathy, communication skill, and commercial acumen will directly influence both customer satisfaction and revenue growth.

Key Responsibilities

• Customer Engagement: Conduct outbound calls to existing customers, ensuring every interaction is warm, attentive, and solution‑focused.
• Relationship Building: Quickly establish rapport and trust through active listening, empathy, and confident communication.
• Issue Resolution: Own customer concerns, troubleshoot problems, and guide conversations toward positive outcomes.
• Needs Assessment: Understand each customer’s skincare goals and recommend tailored product solutions.
• Upsell & Cross‑Sell: Identify natural opportunities to introduce complementary premium products that align with customer needs.
• Conversion Focus: Balance customer satisfaction with a strong commercial mindset to drive revenue targets.
• Process Adherence: Follow brighthush’s customer experience and sales playbooks consistently.
• Performance Accountability: Meet or exceed activity, sales, and customer experience metrics.
• Team Collaboration: Work closely with the remote sales and support teams to share insights and best practices.
• Continuous Improvement: Engage in coaching, call reviews, and data analysis to refine skills and performance.

Essential Qualifications

• Proven experience in BPO, customer service, account management, or phone sales with a high call volume.
• Strong relationship‑building skills and a track record of delivering outstanding customer experiences.
• Exceptional verbal communication in English; fluency in additional languages is a plus.
• Demonstrated ability to remain calm, empathetic, and professional under pressure.
• Proficiency in upselling and cross‑selling techniques.
• Comfortable with performance‑driven metrics and results‑oriented work environments.
• Self‑discipline, accountability, and a proactive mindset.
• Reliable high‑speed internet, professional remote setup, noise‑cancelling headset, and a working camera.
• Availability to work during EST hours, 10–12 hours per day, 6 days a week.
• Commitment to continuous learning (e.g., reading 2 books per month).

Preferred Qualifications

• Experience in the skincare or beauty industry.
• Knowledge of CRM platforms and sales automation tools.
• Prior exposure to high‑ticket or premium product sales.
• Strong analytical skills to interpret call metrics and improve conversion rates.

What You’ll Bring to the Table

• Customer‑First Mindset: You genuinely care about helping customers achieve their skincare goals.
• Commercial Acumen: You can translate customer needs into profitable product recommendations.
• Emotional Intelligence: You read cues, adapt tone, and build rapport effortlessly.
• Resilience: You thrive in a fast‑paced, high‑volume environment and bounce back from setbacks.
• Team Spirit: You collaborate, share insights, and celebrate collective wins.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as our brand. Successful performers will:

• Advance to senior sales or account management roles.
• Lead training sessions for new hires and share best practices.
• Participate in strategic product launches and marketing initiatives.
• Access exclusive learning resources, industry conferences, and mentorship programs.
• Earn performance‑based bonuses and commission tiers that reward top performers.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, global team. We celebrate:

• Speed & Agility: Quick decision‑making and rapid iteration.
• High Leverage: Your impact is measurable and directly tied to revenue.
• Innovation: A culture that encourages experimentation and creative problem‑solving.
• Community: Regular virtual meet‑ups, team‑building activities, and a supportive network.
• Recognition: Public shout‑outs, awards, and travel incentives for top performers.

Compensation & Benefits

We offer a competitive base salary plus a generous commission structure:

• 10–15% commission on all sales.
• Top earners currently generate $7,000–$10,000 per month in commission.
• Performance‑based growth opportunities and bonus tiers.
• Fully remote role with flexible scheduling (within EST hours).
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, sick leave, and a generous holiday calendar.
• Professional development stipend and access to industry events.
• Team retreats and international trips (e.g., Dubai, Japan) for high performers.

How to Apply

If you’re ready to combine world‑class customer service with commercial success in a high‑energy, remote environment, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Join brighthush – Where Passion Meets Performance

At brighthush, we’re not just building a brand; we’re creating a movement that celebrates confidence, authenticity, and the power of great skincare. If you’re driven, customer‑centric, and eager to make a tangible impact, this is the opportunity for you. Apply today and help us turn every customer conversation into a lasting partnership.