Strategic Customer Success Manager – Partnerships & Channel Growth Lead at brighthush

About brighthush

brighthush is a trailblazer in the digital identity and authentication space, empowering businesses to secure, simplify, and scale their customer interactions in a mobile‑first world. With a portfolio that spans banking, fintech, healthcare, gaming, crypto, e‑commerce, and marketplaces, we help over 1,000 enterprise customers process more than 20 billion identity verification requests each year. Our phone‑centric tokenization and passive cryptographic authentication solutions reduce friction, enhance security, and protect privacy across every digital channel, driving revenue growth while cutting operating costs and fraud losses.

At brighthush, we’re not just building technology – we’re building trust. Our mission is to make identity verification effortless, secure, and universally accessible, so businesses can focus on what they do best: delighting their customers. If you’re passionate about technology, customer success, and partnership strategy, and you thrive in a fast‑paced, data‑driven environment, brighthush is the place for you.

Role Overview

As the Strategic Customer Success Manager – Partnerships & Channel Growth Lead, you will be the bridge between brighthush and our channel partners, resellers, and strategic alliances. You’ll own the end‑to‑end partner experience, from onboarding and health monitoring to revenue growth and joint value creation. Your deep understanding of partner ecosystems, combined with your ability to translate product capabilities into tangible business outcomes, will turn partners into raving advocates and unlock new revenue streams for both parties.

Key Responsibilities

• Partner Advocacy & Relationship Management: Serve as the primary point of contact for partner leadership, conducting regular business reviews, executive QBRs, and strategic planning sessions. Align on commercial goals, joint marketing initiatives, and long‑term partnership roadmaps.
• Health & Performance Management: Track partner NPS, health scores, and usage metrics. Identify risks and opportunities, and develop action plans to improve partner satisfaction and product adoption.
• Revenue Growth & Forecasting: Own the partner revenue pipeline, forecast live revenue, and collaborate with Partner Account Managers to secure renewals, upsells, and cross‑sell opportunities. Leverage data to build compelling B2B2C business cases.
• Adoption & Optimization: Work closely with Account Directors and Technical Account Managers to surface optimization opportunities, drive feature adoption, and maximize the value partners derive from brighthush’s platform.
• Issue Resolution & Escalation: Own the partner issue lifecycle, coordinating with Support, Product, Data Science, and Fraud teams to resolve escalations quickly and transparently.
• Product Evangelism: Deeply understand how our solutions embed into third‑party platforms. Translate new features into partner‑centric benefits and success stories.
• Travel & Events: Allocate approximately 20% of your time to partner visits, industry conferences, and ecosystem events to strengthen relationships and stay ahead of market trends.

Essential Qualifications

• 3–5 years of experience in a customer‑ or partner‑facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales).
• Proven track record of managing multi‑stakeholder partner relationships with strong project management, communication, and presentation skills.
• Experience in highly regulated markets such as fintech, insurance, retail, or banking. Knowledge of digital identity and authentication is strongly preferred.
• Data‑driven mindset: comfortable with partner KPIs, pipeline analysis, and building B2B2C business cases.
• Ambition to grow within a fast‑paced channel ecosystem and a commitment to brighthush values of humility, passion, inclusion, and leadership.

Preferred Qualifications

• Background in cybersecurity, fintech, or a high‑growth/pre‑IPO startup environment.
• Experience with channel selling, enablement, and negotiation.
• Familiarity with analytics tools such as Splunk, Looker, or similar, and experience investigating API transactions.

Skills & Competencies

• Strategic thinking and the ability to translate partner goals into actionable plans.
• Exceptional communication and storytelling skills, both written and verbal.
• Strong analytical skills with proficiency in Excel, PowerPoint, and data visualization tools.
• Customer‑centric mindset: always looking for ways to create value for partners and their end‑customers.
• Resilience and adaptability in a dynamic, high‑growth environment.
• Team‑player who thrives in cross‑functional collaboration.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a partner success leader, you’ll have the chance to:

• Progress into senior partner management or channel strategy roles.
• Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
• Mentor junior team members and contribute to the growth of brighthush’s partner ecosystem.
• Participate in industry panels, webinars, and thought‑leadership opportunities.
• Access continuous learning resources, including certifications in partner management, data analytics, and digital identity.

Work Environment & Culture

brighthush is built on a foundation of humility, passion, inclusion, and leadership. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Our culture is defined by:

• Collaborative teamwork: we work together and play together.
• Fast‑paced innovation: we iterate quickly and embrace change.
• Data‑driven decision making: every strategy is backed by metrics.
• Transparent communication: open channels across all levels.
• Work‑life balance: flexible hours, unlimited vacation, and remote‑first options.

Compensation & Benefits

While specific offers are tailored to experience, location, and market data, brighthush provides a competitive total‑reward package that includes:

• Base salary commensurate with market rates (e.g., $110,000–$135,000 for East Coast remote roles).
• Performance‑based incentive plan tied to partner revenue and health metrics.
• Equity participation for eligible roles.
• Comprehensive health benefits (medical, dental, vision) for you and your family.
• 401(k) retirement plan with company match (US offices) or local pension (international).
• Unlimited vacation and flexible working hours.
• Unlimited snacks, beverages, and a daily lunch stipend for office attendees.
• Wellness programs: mental health support, EAP, and brighthush Well‑Being Reimbursement.
• Professional development budget and travel allowances for partner events.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how the world authenticates identity. You’ll work with cutting‑edge technology, collaborate with industry leaders, and have a direct impact on the success of our partners and their customers. If you’re a self‑starter who thrives on curiosity, tenacity, and teamwork, we want you on our team.

We believe in diversity, equity, and inclusion. If you meet most of the qualifications but not all, we encourage you to apply. You may be the perfect fit for this role or another opportunity at brighthush.

Equal Opportunity Employer brighthush is committed to providing equal employment opportunities for all individuals, regardless of race, color, religion, gender, sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status, or any other protected characteristic.

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