Senior Portfolio Customer Success Manager – Global Account Engagement & Growth Specialist at brighthush

Introduction: Join brighthush, the Vanguard of Secure Access

brighthush is redefining how organizations protect, manage, and simplify access to applications, data, and credentials in an increasingly digital world. With a mission to empower every user to work securely, efficiently, and confidently, we provide a suite of secure access solutions that blend cutting‑edge security with intuitive, browser‑based experiences. Trusted by more than 100,000 businesses and millions of users worldwide, brighthush is at the forefront of the identity and access management (IAM) industry, helping companies reduce login friction, enforce multi‑factor authentication, and safeguard credentials across the enterprise.

As the industry evolves, the demand for seamless, secure access grows. At brighthush, we’re building a future where every interaction—whether it’s a single sign‑on, a passwordless login, or a secure credential vault—is frictionless and protected. If you’re passionate about technology, customer success, and driving meaningful outcomes at scale, you’ll find a home here.

Role Overview

We’re looking for a Senior Portfolio Customer Success Manager who will become the trusted advisor for our most strategic, high‑growth accounts worldwide. In this mid‑level, high‑impact role, you’ll own the end‑to‑end customer journey, from onboarding to renewal and expansion, ensuring that each client realizes maximum value from brighthush’s secure access platform.

Key responsibilities include:

• Onboarding Excellence – Design and execute a structured onboarding roadmap that accelerates First Value Attainment for each portfolio client.
• Strategic Growth Partner – Collaborate with Sales and Renewals leadership to prioritize accounts, develop targeted engagement plans, and drive adoption, utilization, retention, and expansion.
• Programmatic Engagement – Deliver a mix of digital‑led, one‑to‑many, and human‑led initiatives (webinars, brighthush University training, community forums) that nurture customers throughout the lifecycle.
• Executive Advocacy – Conduct business reviews, present insights, and facilitate executive engagement to reinforce value and secure renewal commitments.
• Technical Enablement – Guide administrators through deployments, identity integrations (SSO, SCIM, MFA, migrations), translating technical capabilities into tangible business outcomes.
• Feedback Loop – Capture, analyze, and route customer feedback to Product via structured channels, ensuring that user needs shape the roadmap.
• Data‑Driven Insight – Leverage health metrics, adoption data, and predictive analytics to mitigate risk, identify upsell opportunities, and inform proactive outreach.
• Process Automation – Employ AI and automation to streamline repetitive tasks, freeing time for high‑value customer interactions.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role within SaaS or security‑focused organizations.
• Proven track record of using data and analytics to shape strategy and deliver measurable customer outcomes.
• Hands‑on experience with customer success platforms such as Gainsight, Salesforce, or equivalent, and proficiency in business intelligence tools.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, business‑centric narratives.
• Strong project management skills: ability to prioritize multiple initiatives, manage timelines, and deliver on commitments in a fast‑moving environment.
• Customer‑centric mindset: deep empathy for client needs, a passion for driving satisfaction, loyalty, and growth.
• Self‑starter with a growth mindset: eager to learn, adapt, and thrive as brighthush scales.

Preferred (Not Required) Qualifications

• Background in cybersecurity or identity & access management.
• Experience with Power BI or similar data visualization tools.
• Prior exposure to brighthush’s product suite (SSO, MFA, credential vault, etc.).

Key Skills & Competencies

• Strategic Thinking – Ability to see the big picture, align customer goals with business objectives, and craft long‑term success plans.
• Analytical Acumen – Proficiency in interpreting data, spotting trends, and turning insights into actionable recommendations.
• Relationship Building – Talent for building trust with C‑suite executives, technical leads, and end‑users alike.
• Collaboration – Proven ability to work cross‑functionally with Sales, Renewals, Product, Engineering, Marketing, and Customer Education.
• Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving customer landscapes.
• Technical Fluency – Comfortable discussing identity protocols (SSO, SCIM, MFA) and guiding customers through integrations.
• Communication – Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Annual learning stipend to invest in courses, certifications, or conferences that align with your career goals.
• Mentorship programs pairing you with senior leaders across the organization.
• Rotational opportunities to explore other functions such as Product Management, Sales Enablement, or Engineering.
• Leadership development tracks designed to prepare high‑potential employees for future managerial roles.
• Regular knowledge‑sharing sessions, hackathons, and internal tech talks to keep you at the cutting edge of IAM and SaaS trends.

Work Environment & Culture at brighthush

We pride ourselves on a culture that values:

• Inclusivity – A community that reflects diverse backgrounds, perspectives, and experiences.
• Collaboration – Open communication, shared goals, and a “team‑first” mindset.
• Innovation – Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Work‑Life Balance – Flexible remote‑first policies, generous paid time off, and quarterly self‑care days.
• Well‑being – Employee Assistance Program, mental health resources, and wellness initiatives.

Compensation & Benefits

While specific compensation varies by location and experience, we offer a competitive package that includes:

• Base salary range: $74,000 – $85,000 USD (US market).
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance with coverage for dependents.
• Parental leave and family‑support programs.
• Home office setup stipend and remote‑work allowance.
• Annual learning stipend for professional development.
• Peer‑to‑peer recognition through our internal platform.
• Volunteer days and community engagement opportunities.

Why brighthush?

• Industry Leadership – Be part of the team that sets the standard for secure access worldwide.
• High‑Growth Environment – Rapid expansion, new markets, and continuous innovation.
• Remote‑First Culture – Work from anywhere while staying connected with a global team.
• Inclusive Community – A workplace that celebrates diversity and fosters belonging.
• Continuous Learning – Invest in your growth with resources, mentorship, and a culture of curiosity.
• Impactful Work – Your contributions directly influence how millions of users stay secure and productive.

Ready to Shape the Future of Secure Access?

At brighthush, we believe that your unique perspective, skills, and passion are what drive innovation. If you’re ready to take on a role that blends strategic thinking, data‑driven insight, and customer advocacy, we want to hear from you.

Apply today and join a team that’s building the future of secure, frictionless access for the world.

We are committed to building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.

For more information about how we process your personal data and your rights, please refer to our Candidate Privacy Notice.

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