Strategic Customer Success Manager – SLED Public Sector Focus – Remote (US) – Cybersecurity SaaS Growth & Expansion

About brighthush – Pioneering the Future of Cybersecurity

brighthush is a global leader in next‑generation cybersecurity solutions, protecting millions of individuals and thousands of organizations across more than 150 countries. Our platform, built on end‑to‑end encryption and zero‑trust architecture, safeguards every user, device, and location. Trusted by federal agencies, including the Departments of Justice and Energy, brighthush delivers a patented privileged access management suite that unifies password, secret, and connection management with zero‑trust network access and remote browser isolation. With certifications such as FedRAMP, GovRAMP, SOC 2, FIPS 140‑3, ISO 27001/27017/27018, we set the industry standard for security, compliance, and reliability.

As we continue to expand our footprint in the public sector, especially within State, Local, and Education (SLED) organizations, we are looking for a dynamic Customer Success Manager who can translate our cutting‑edge technology into measurable business value for our clients. This is a fully remote role, with the flexibility to adopt a hybrid schedule for candidates located near our global headquarters in Chicago.

Why Join brighthush?

At brighthush, you will be part of a fast‑growing, mission‑driven team that values innovation, autonomy, and continuous learning. Our culture celebrates diversity, encourages bold ideas, and rewards results. As a Customer Success Manager, you will have direct impact on revenue growth, client satisfaction, and the overall success of our public‑sector portfolio.

• Career acceleration: Work alongside seasoned technologists and sales leaders who have built successful SaaS businesses.
• Professional development: Access to industry‑leading training, certifications, and mentorship programs.
• Global reach: Serve a diverse client base spanning 150+ countries, gaining cross‑cultural experience.
• Competitive compensation: Base salary, performance‑based commissions, and equity participation.
• Comprehensive benefits: Medical, dental, vision, life insurance, 401(k) with matching, generous PTO, and more.

Key Responsibilities

Strategic Account Management

• Own a portfolio of SLED accounts, driving revenue growth through renewals, cross‑sells, and upsells.
• Maintain a structured cadence of executive‑level engagements, including Quarterly Business Reviews (QBRs) and technical deep‑dives.
• Develop and execute account plans that align brighthush solutions with each client’s business and security objectives.
• Negotiate contract terms, licensing models, and procurement processes to secure long‑term agreements.

Customer Advocacy & Success Delivery

• Act as a trusted advisor, guiding senior stakeholders on best practices for password management, privileged access, and zero‑trust security.
• Proactively identify adoption gaps, risk factors, and expansion opportunities using data‑driven analysis.
• Collaborate with Product, Engineering, and Support teams to resolve complex technical issues and ensure seamless implementation.
• Champion customer success stories, generating references, case studies, and referrals that amplify brighthush’s market presence.

Cross‑Functional Collaboration

• Partner with Sales, Marketing, and Solutions Engineering to align messaging, drive pipeline, and support joint customer initiatives.
• Provide product expertise during webinars, workshops, and sales calls, positioning brighthush as the go‑to solution for SLED cybersecurity challenges.
• Contribute to the continuous improvement of brighthush’s Account Management processes, tools, and playbooks.

Essential Qualifications

• Experience: Minimum 1 + year of full‑cycle SaaS sales or Customer Success Management with a proven record of upselling and expansion.
• SLED Expertise: At least 1 + year of direct sales or success experience within State, Local, or Education technology environments.
• Technical Acumen: Strong understanding of software integrations (SSO, directory services), onboarding, and support workflows.
• Executive Engagement: Demonstrated ability to build relationships with C‑level executives, IT leaders, and cybersecurity decision‑makers.
• Problem‑Solving Mindset: Proactive in anticipating challenges and delivering creative, customer‑centric solutions.
• Communication Skills: Excellent written and verbal communication, with the poise to handle escalations diplomatically.
• Tools Proficiency: Working knowledge of Salesforce or comparable CRM platforms.
• Eligibility: Must be a U.S. Person due to FedRAMP‑related responsibilities.

Preferred Qualifications & Additional Assets

• Bachelor’s degree in Business, Computer Science, or a related field.
• Experience in Identity & Access Management (IAM) or privileged access management solutions.
• Familiarity with FedRAMP, GovCloud, or classified network environments.
• Track record of managing enterprise‑level contracts and navigating complex procurement cycles.
• Professional certifications such as CISSP, CISM, or relevant vendor credentials.

Core Skills & Competencies for Success

• Strategic Thinking: Ability to translate technical capabilities into business outcomes.
• Data‑Driven Decision Making: Comfortable using analytics to prioritize opportunities and mitigate risk.
• Relationship Building: Skilled at fostering long‑term partnerships and driving customer loyalty.
• Negotiation & Influence: Strong persuasive abilities to close deals and expand contracts.
• Adaptability: Thrive in a fast‑changing SaaS environment with evolving product roadmaps.
• Team Collaboration: Work seamlessly across sales, product, support, and marketing functions.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders who have built multi‑million‑dollar SaaS businesses.
• Internal training programs covering advanced cybersecurity concepts, solution architecture, and strategic account planning.
• Opportunities to transition into senior leadership roles such as Director of Customer Success, Regional Sales Manager, or Product Strategy Lead.
• Conference sponsorships, certifications, and tuition reimbursement for relevant coursework.

Work Environment & Culture at brighthush

Our remote‑first philosophy empowers you to work from anywhere in the United States while staying connected through virtual collaboration tools, regular team huddles, and quarterly in‑person meet‑ups at our Chicago hub. We champion a culture of:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
• Ownership: Autonomy to shape your own success metrics and drive results.
• Well‑Being: Flexible schedules, mental‑health resources, and a supportive community.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, successful candidates can expect a competitive total‑target compensation package that includes:

• Base salary aligned with market benchmarks for SLED‑focused Customer Success roles.
• Performance‑based commissions and quarterly bonuses tied to quota attainment.
• Equity grants that allow you to share in brighthush’s long‑term growth.
• Medical, dental, and vision coverage (including domestic partners).
• Employer‑paid life insurance and supplemental life options for employees, spouses, and children.
• Voluntary short‑ and long‑term disability insurance.
• 401(k) plan with both Roth and Traditional options and company matching.
• Generous paid time off, including vacation, sick leave, bereavement, jury duty, and holidays.
• Professional development stipend, wellness programs, and employee assistance resources.

Commitment to Diversity, Equity & Inclusion

brighthush is an equal‑opportunity employer and a participant in the U.S. Federal E‑Verify program. We celebrate the richness of diverse perspectives and are dedicated to creating an inclusive environment where every employee can thrive.

Application Process & Next Steps

If you are a self‑motivated, customer‑obsessed professional with a passion for cybersecurity and public‑sector impact, we want to hear from you. To apply, click the link below, submit your resume, and tell us how your experience aligns with the responsibilities and qualifications outlined above.

Apply To This Job

Join brighthush – Protect the Future, Grow Your Career

At brighthush, you will not only help safeguard critical public‑sector data but also accelerate your own professional trajectory. Become a champion of security, a trusted advisor to senior leaders, and a key driver of revenue growth. Apply today and embark on a rewarding journey with a company that values your expertise, ambition, and commitment to excellence.