Strategic Director of Customer Marketing & Advocacy – Driving AI‑Enabled Customer Voice, Brand Growth, and Market Leadership at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide to harness the full potential of data, artificial intelligence, and cloud computing. With a global footprint and a customer base that includes Fortune 100 enterprises, AI‑native startups, and developers across every industry, brighthush is redefining how organizations innovate, scale, and transform. Our mission is simple: to give every customer the tools, insights, and community they need to build the future at the speed of change.

At brighthush, we believe that the most powerful stories come from the people who use our products every day. That’s why we’re looking for a visionary leader to take our customer marketing and advocacy to the next level—turning customer voice into a strategic engine that fuels brand awareness, market share, and revenue growth.

Why This Role Matters

Customer marketing is no longer a support function; it’s a core driver of growth. In a world where AI is accelerating product development and market dynamics, the ability to capture, amplify, and act on customer insights is a competitive differentiator. As the Director of Customer Marketing & Advocacy, you will:

• Build an AI‑enabled platform that discovers, matches, and activates customer stories at scale.
• Integrate customer evidence into every brand touchpoint—from campaigns and events to product launches and sales conversations.
• Create a global community of advocates that fuels brand credibility and market influence.
• Align customer voice with corporate goals, ensuring every story is measured, optimized, and tied to revenue outcomes.

Key Responsibilities

1. Champion Customer Voice Across All Channels

• Partner with Brand, Communications, and Creative teams to embed customer outcomes into the core narrative of brighthush’s brand.
• Set editorial standards for case studies, video content, executive POV pieces, and social media assets that resonate with both technical and executive audiences.
• Ensure every customer story feeds into demand generation, product marketing, and sales enablement programs.

2. Drive Customer Presence at Every Stage of the Buying Journey

• Collaborate with Strategic Events to feature customers at flagship events, keynotes, webinars, and brand activations.
• Recruit, coach, and prepare customer speakers who can articulate the value of brighthush’s solutions in real‑world contexts.
• Leverage customer insights to shape product positioning, messaging, and launch strategies.

3. Reimagine the Customer Marketing Function with AI

• Define the charter, operating model, and multi‑year roadmap for a unified customer marketing engine that blends storytelling, advocacy, executive engagement, and influencer relationships.
• Implement automation and AI tools to streamline story intake, customer matching, content tagging, and performance reporting.
• Replace ad‑hoc requests with clear standards, shared ownership, and accountability across cross‑functional teams.

4. Build a Diverse, High‑Impact Customer Community

• Develop a global strategy for recruiting and nurturing advocates across enterprise segments and AI‑native startups.
• Maintain a pipeline of fresh, relevant voices that align with current market trends and channel needs.
• Facilitate two‑way communication so customer insights inform product development and go‑to‑market strategies.

5. Deliver Measurable Business Impact

• Define KPIs and attribution models that link customer proof to brand awareness, mindshare, revenue growth, retention, and expansion.
• Build executive sponsorship across Brand, Communications, Social, Events, Sales, Customer Success, Product, Partners, and Investor Relations.
• Own budget, agency relationships, and technology tooling that support the customer marketing function.

6. Lead and Grow a High‑Performing Global Team

• Set vision, priorities, and metrics for the customer marketing organization.
• Hire, coach, and develop managers and specialists across AMER, EMEA, and APAC.
• Foster a culture of innovation, collaboration, and continuous learning.

Essential Qualifications

• 10+ years of B2B marketing experience with a proven track record in customer marketing, advocacy, or customer‑led brand programs at a technology or cloud company.
• 5+ years of leadership experience managing managers and cross‑regional teams.
• Demonstrated ability to innovate and scale customer marketing programs beyond the standard model.
• Hands‑on experience using AI and automation to scale customer marketing operations.
• Exceptional storytelling and editorial judgment—able to translate complex technology into compelling, credible business narratives.
• Experience integrating customer voice across brand campaigns, communications, social media, influencer marketing, events, and product launches.
• Proven success building diverse customer advocacy and co‑marketing programs.
• Executive presence and experience engaging C‑level customers and senior leaders with data‑driven insights.
• Strong cross‑functional operating model skills—establishing clear ownership, dependencies, and accountability.
• Comfortable in a fast‑moving, AI‑driven market environment.

Preferred Qualifications

• Marketing experience targeting both large enterprises and startups, as well as technical buyers and executive decision makers.
• Experience with AI‑enabled advocacy or customer evidence platforms.
• Background in supporting executive communications, keynote development, or large‑scale customer events.
• Experience providing customer proof for earnings, investor, or analyst materials at a public company.
• Recognized presence in the customer marketing community—conference speaking, advisory boards, industry awards, published thought leadership, or teaching.

Career Growth & Learning Opportunities

At brighthush, you’ll have the chance to shape a brand that is at the forefront of AI and cloud innovation. You’ll work alongside senior leaders, gain exposure to global markets, and lead initiatives that directly influence product strategy and revenue growth. We invest in continuous learning through:

• Access to industry conferences, workshops, and training programs.
• Mentorship from senior executives and cross‑functional leaders.
• Opportunities to pilot cutting‑edge AI tools and marketing technologies.
• Internal knowledge‑sharing sessions and a culture that rewards experimentation.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and inclusion. Our culture is built on:

• Transparency and open communication across all levels.
• A commitment to diversity, equity, and inclusion—every voice is heard and valued.
• Employee well‑being initiatives, including mental health support, flexible paid time off, and generous parental leave.
• Community engagement through affinity groups, volunteer programs, and sustainability initiatives.

Compensation & Benefits

While the exact compensation will be tailored to your experience and qualifications, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior marketing leaders.
• Performance‑based bonuses tied to individual and company goals.
• Equity options that align your success with the long‑term growth of brighthush.
• Comprehensive health, dental, and vision plans.
• 401(k) plan with company match.
• Flexible paid time off and a generous parental leave policy.
• Professional development budget and access to industry events.
• Well‑being resources, including mental health counseling and wellness programs.

How to Apply

If you are ready to lead a world‑class customer marketing function that leverages AI to amplify customer voice, build brand credibility, and drive measurable business impact, we want to hear from you. Join brighthush and help shape the future of technology marketing.

To apply, please submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We look forward to exploring how your expertise can help us elevate brighthush’s brand and customer relationships to new heights.